r/AmazonFBA
Anyone else hit the Section 3 deactivation warning and then found zero virtual ID interview slots?
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I got the email everyone dreads this week: my selling account will be deactivated under Section 3 unless I complete a virtual identity verification interview. Six days from the notice. The problem is not the interview, it is that there are no interview slots. I have checked the scheduling page morning and night for four days and it shows nothing available, which means I can do everything right and still lose the account on a timer. For context, this is a five year old account, no policy issues, and the trigger seems to be a document refresh. The verification page asked for proof of address and business documents, and everything I have on hand is older than the 180 day window they want, so I had to go pull new ones. That is fine. What is not fine is that the deadline runs whether or not the calendar opens up. What I have tried so far: support chat (told to book online), a case log asking for an extension, and rescanning the documents as full page PDFs instead of photos so nothing is cropped. The interview itself sounds routine if I can ever get one, basically matching me to the entity and explaining what I sell and where the inventory comes from. I am not worried about the questions, I am worried about the queue. So before I spend the week refreshing a page, I want to know what actually moved the needle for other people. Did anyone get a slot by calling support during...
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