Skip to main content
Autobound logo
Box10-Q: Customer churn

Box highlights risk to its 106% net retention rate from competition and customer budget constraints.

Read at SEC EDGAR

What happened

While the net retention rate increased to 106% from 103% YoY, the company emphasizes that its business depends on renewals and expansions, which are at risk from pricing pressure, customer budget cuts, and overall economic conditions.

Source

SEC EDGARAug 26, 2026

Quarterly report (Form 10-Q)

Box 10-Q

Filing excerpt

Our net retention rate was approximately 106% and 103% as of July 31, 2026 and 2025, respectively.

sec.gov/Archives/edgar/data/1372612/000119312526368289/box-20260731.htmRead the full source

Other signals in this filing (11)

Extracted by Autobound

From the Signal API record
Signal
10-Q: Customer churn

What this signalsFilings often name leadership changes, deals and spending plans.

Fiscal year end
07/31
Filed
Aug 26, 2026

More from Box

Company page →

More 10-Q signals at other companies

The full record

From the Signal API record

Numbers

Percent
3% (year-over-year increase in net retention rate (103% to 106%))

Details

CIK
1372612
Accession number
0001193125-26-368289
Filing year
2026
Fiscal year
0
Why it matters
Customer success tools needed
Signal category
Revenue

Extraction

Confidence
High
Relevance
80%
Sentiment
Negative
Detected
Sep 1, 2026
signal_type
sec-10q
signal_subtype
customerChurn

Use this data

Get every 10-Q signal for Box and the companies you sell to, in the tools you already use.

  1. Ask Claude about it

    Connect Autobound to Claude, Claude Code or Cursor with MCP. Then ask: “What changed at Box this week?”

    MCP setup guide

  2. Send it to your own tools

    The Signal API returns 10-Q signals for any list of companies as JSON, for your CRM, warehouse or app.

    Signal API

  3. Try it free

    Sign up and spend your free credits on the companies you sell to.

    Start Free1,000 free credits

The API returns more than this page shows

This page shows a preview. The full sec-10q record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
Start Free1,000 free creditsUse it in Claude via MCP
Show the full JSONThe record on this page and the API request

GET /v1/signals/ed4d3be0-f694-4c41-bc61-37f8096d706d returns this record as JSON. POST /v1/companies/enrich returns every signal for box.com.

{
  "signal_id": "ed4d3be0-f694-4c41-bc61-37f8096d706d",
  "signal_type": "sec-10q",
  "signal_subtype": "customerChurn",
  "detected_at": "2026-09-01T07:03:42.776+00:00",
  "company": {
    "name": "Box",
    "domain": "box.com"
  },
  "data": {
    "detail": "While the net retention rate increased to 106% from 103% YoY, the company emphasizes that its business depends on renewals and expansions, which are at risk from pricing pressure, customer budget cuts, and overall economic conditions.",
    "metrics": {
      "pct": 0.03,
      "pct_context": "year-over-year increase in net retention rate (103% to 106%)"
    },
    "summary": "Box highlights risk to its 106% net retention rate from competition and customer budget constraints.",
    "excerpts": "Our net retention rate was approximately 106% and 103% as of July 31, 2026 and 2025, respectively.",
    "relevance": 0.8,
    "sentiment": "negative",
    "confidence": "high",
    "source_url": "https://www.sec.gov/Archives/edgar/data/1372612/000119312526368289/box-20260731.htm",
    "filing_date": "2026-08-26",
    "filing_year": 2026,
    "fiscal_year": 0,
    "fiscal_year_end": "07/31",
    "sales_relevance": "Customer success tools needed",
    "signal_category": "revenue"
  }
}

Long text fields are shortened on this page.

Looking up one signal by its id is free. Enrich costs 2 credits per signal returned; a call with no results is free.