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BroadcomCustomer feedback

Commenters criticize the Symantec/Broadcom portal experience, with one specifically calling out the difficulty of downloading VMware Workstation from Broadcom's site.

What happened

Post: "What is the worst customer portal experience, and why is it Verizon Enterprise Center?"

Source

RedditSep 24, 2026By u/elpollodiablox

r/sysadmin

What is the worst customer portal experience, and why is it Verizon Enterprise Center?

upvotes
129
comments
57

Post

Holy God, they make getting into it like solving one of the Millennium Prize Problems with an abacus.

Extracted from these lines

  • [comment u/xsjx7] Symantec/Broadcom has entered the chat. -Chat disconnected-

  • [comment u/narcissisadmin] Broadcom's useless fucking page for getting VMware Workstation. Finally just found the download somewhere else and made sure the hashes were correct.

reddit.com/r/sysadmin/comments/1wp4tln/what_is_the_worst_customer_por...Read the full source

Comments on the post

5 of 57 comments
  • “ATT portal entered the chat....”

    u/Stonewalled999962 points · Sep 24, 2026View

  • “Symantec/Broadcom has entered the chat. -Chat disconnected-”

    u/xsjx735 points · Sep 24, 2026View

  • “GoDaddy’s portal overlay for Microsoft 365 is an abomination. It removes access to all but a few basic functions. It is so bad that people have written blog posts detailing the steps you need to take to defederate from GoDaddy. It is a crime against humanity and GoDaddy should have to stand trial in The Hague for it.”

    u/Microflunkie22 points · Sep 24, 2026View

  • “You think Verizon is bad?! I would kill to be back on Verizon and being forced to move to T-Mobile Business Portal!”

    u/larryeddy12 points · Sep 24, 2026View

  • “Honestly, I'm getting super exhausted of any portal that hides the 8 customer service reps behind 100 customer complaints and even more so makes chicken shit management hidden. We're circling the drain on poor quality everywhere and have a I don't want to talk to them attitude about customers these days.”

    u/Mental_Beginning_69810 points · Sep 24, 2026View

Extracted by Autobound

From the Signal API record
Signal
Customer feedback

What this signalsUser posts often show product pain before it reaches reviews or churn.

Subreddit
r/sysadmin

The full record

From the Signal API record

Numbers

Mentions
4

Details

Timing
Ongoing state
Category
Usability
Virality
High
Post kind
Text
Prominence
Aside
Company's role
Vendor
Content warning
Profanity in quotes

Topics and mentions

Topics

  • customer portal
  • usability
  • software distribution

Products named

  • VMware Workstation

Extraction

Sentiment
Negative
Detected
Sep 24, 2026
signal_type
reddit-company
signal_subtype
customerFeedback

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The API returns more than this page shows

This page shows a preview. The full reddit-company record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
Show the full JSONThe record on this page and the API request

GET /v1/signals/6ce9105f-7f9a-54fa-aa4d-63221b57b10d returns this record as JSON. POST /v1/companies/enrich returns every signal for broadcom.com.

{
  "signal_id": "6ce9105f-7f9a-54fa-aa4d-63221b57b10d",
  "signal_type": "reddit-company",
  "signal_subtype": "customerFeedback",
  "detected_at": "2026-09-24T15:31:39+00:00",
  "company": {
    "name": "Broadcom",
    "domain": "broadcom.com"
  },
  "data": {
    "nsfw": false,
    "stage": "none",
    "awards": 0,
    "timing": "ongoing_state",
    "topics": [
      "customer portal",
      "usability",
      "software distribution"
    ],
    "post_id": "1wp4tln",
    "summary": "Commenters criticize the Symantec/Broadcom portal experience, with one specifically calling out the difficulty of downloading VMware Workstation from Broadcom's site.",
    "category": "usability",
    "comments": [
      {
        "url": "https://www.reddit.com/r/sysadmin/comments/1wp4tln/comment/pbsapgx/",
        "depth": 0,
        "score": 62,
        "author": "Stonewalled9999",
        "excerpt": "ATT portal entered the chat....",
        "posted_at": "2026-09-24T15:33:35.000Z",
        "author_url": "https://www.reddit.com/user/Stonewalled9999/"
      },
      {
        "url": "https://www.reddit.com/r/sysadmin/comments/1wp4tln/comment/pbsdzs0/",
        "depth": 0,
        "score": 35,
        "author": "xsjx7",
        "excerpt": "Symantec/Broadcom has entered the chat.\n\n -Chat disconnected-",
        "posted_at": "2026-09-24T15:47:23.000Z",
        "author_url": "https://www.reddit.com/user/xsjx7/"
      },
      {
        "url": "https://www.reddit.com/r/sysadmin/comments/1wp4tln/comment/pbsd3rm/",
        "depth": 0,
        "score": 22,
        "author": "Microflunkie",
        "excerpt": "GoDaddy’s portal overlay for Microsoft 365 is an abomination. It removes access to all but a few basic functions. It is so bad that people have written blog posts detailing the steps you need to take to defederate from GoDaddy. It is a crime against humanity and GoDaddy should have to stand trial in The Hague for it.",
        "posted_at": "2026-09-24T15:43:41.000Z",
        "author_url": "https://www.reddit.com/user/Microflunkie/"
      },
      {
        "url": "https://www.reddit.com/r/sysadmin/comments/1wp4tln/comment/pbsbiuv/",
        "depth": 0,
        "score": 12,
        "author": "larryeddy",
        "excerpt": "You think Verizon is bad?! I would kill to be back on Verizon and being forced to move to T-Mobile Business Portal!",
        "posted_at": "2026-09-24T15:37:03.000Z",
        "author_url": "https://www.reddit.com/user/larryeddy/"
      },
      {
        "url": "https://www.reddit.com/r/sysadmin/comments/1wp4tln/comment/pbsb5sb/",
        "depth": 0,
        "score": 10,
        "author": "Mental_Beginning_698",
        "excerpt": "Honestly, I'm getting super exhausted of any portal that hides the 8 customer service reps behind 100 customer complaints and even more so makes chicken shit management hidden. We're circling the drain on poor quality everywhere and have a I don't want to talk to them attitude about customers these days.",
        "posted_at": "2026-09-24T15:35:30.000Z",
        "author_url": "https://www.reddit.com/user/Mental_Beginning_698/"
      },
      {
        "url": "https://www.reddit.com/r/sysadmin/comments/1wp4tln/comment/pbsi3ri/",
        "depth": 0,
        "score": 5,
        "author": "Silver_Newspaper6208",
        "excerpt": "There is always Lumen/CenturyLink/QWest/US West or whatever unholy homunculus actually physically has our phone lines. The bill comes from CenturyLink the work orders go to Lumen, the copper in the ground is probably older than me.",
        "posted_at": "2026-09-24T16:04:40.000Z",
        "author_url": "https://www.reddit.com/user/Silver_Newspaper6208/"
      },
      {
        "url": "https://www.reddit.com/r/sysadmin/comments/1wp4tln/comment/pbuijil/",
        "depth": 0,
        "score": 4,
        "author": "narcissisadmin",
        "excerpt": "Broadcom's useless fucking page for getting VMware Workstation. Finally just found the download somewhere else and made sure the hashes were correct.",
        "posted_at": "2026-09-24T21:13:02.000Z",
        "author_url": "https://www.reddit.com/user/narcissisadmin/"
      },
      {
        "url": "https://www.reddit.com/r/sysadmin/comments/1wp4tln/comment/pbv84sd/",
        "depth": 0,
        "score": 4,
        "author": "The_Honest_Owl",
        "excerpt": "Imagine clicking on a device, changing the name and extension associated, you go back to the home page, and found out you actually changed the name and extension for another device instead? That’s how dog shit the Verizon One Talk portal is. Nothing can be worse",
        "posted_at": "2026-09-24T23:22:24.000Z",
        "author_url": "https://www.reddit.com/user/The_Honest_Owl/"
      }
    ],
    "evidence": [
      "[comment u/xsjx7] Symantec/Broadcom has entered the chat. -Chat disconnected-",
      "[comment u/narcissisadmin] Broadcom's useless fucking page for getting VMware Workstation. Finally just found the download somewhere else and made sure the hashes were correct."
    ],
    "virality": "high",
    "post_date": "2026-09-24T15:31:39.000Z",
    "post_kind": "text",
    "post_text": "Holy God, they make getting into it like solving one of the Millennium Prize Problems with an abacus.",
    "sentiment": "negative",
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    "post_title": "What is the worst customer portal experience, and why is it Verizon Enterprise Center?",
    "prominence": "aside",
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    "post_author": "elpollodiablox",
    "upvote_ratio": 0.9574468085106383,
    "mention_count": 4,
    "mention_surge": true,
    "subreddit_url": "https://www.reddit.com/r/sysadmin/",
    "total_upvotes": 129,
    "comments_total": 57,
    "total_comments": 57,
    "content_warning": "profanity_in_quotes",
    "post_author_url": "https://www.reddit.com/user/elpollodiablox/",
    "signal_category": "feedback",
    "comments_included": 14,
    "products_mentioned": [
      "VMware Workstation"
    ]
  }
}

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