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CDWCustomer feedback

An education customer who purchased ChromeOS upgrades from CDW expressed low expectations for an upcoming support meeting, citing poor past experiences with the reseller's helpfulness.

What happened

Post: "Can't use recently purchased ChromeOS Education Upgrades"

Source

RedditSep 2, 2026By u/Worldly_Ferret8794

r/googleworkspace

Can't use recently purchased ChromeOS Education Upgrades

upvotes
1
comments
2

Post

Highlighted: the lines this signal was extracted from

I recently bought some ChromeOS Education Upgrades from CDW, but I don't see them on google admin anywhere, and none of the google help pages are helpful. I have confirmation of digital delivery, but no instructions anywhere. I have meeting set up for tomorrow, but considering how helpful they have been in the past, I am not expecting much. This is really urgent, we are 3 weeks into the school year and some students do not have computers yet.

reddit.com/r/googleworkspace/comments/1w5kq6j/cant_use_recently_purch...Read the full source

Comments on the post

1 of 2 comments
  • “If you open Billing > Subscriptions, do you have ChromeOS Upgrade listed on that page?”

    u/mish_mash_mosh_1 points · Sep 3, 2026View

Extracted by Autobound

From the Signal API record
Signal
Customer feedback

What this signalsUser posts often show product pain before it reaches reviews or churn.

Subreddit
r/googleworkspace
Event date
Sep 2026

Companies

  • GoogleAlso named

The full record

From the Signal API record

Numbers

Mentions
2

Details

Timing
Ongoing state
Category
Support
Virality
Very low
Post kind
Text
Prominence
Core
Company's role
Vendor

Topics and mentions

Topics

  • customer support
  • reseller
  • education
  • licensing

Extraction

Sentiment
Negative
Detected
Sep 2, 2026
signal_type
reddit-company
signal_subtype
customerFeedback

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The API returns more than this page shows

This page shows a preview. The full reddit-company record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
Show the full JSONThe record on this page and the API request

GET /v1/signals/28e6bea4-4b4d-51df-a5a2-33378b526682 returns this record as JSON. POST /v1/companies/enrich returns every signal for cdw.com.

{
  "signal_id": "28e6bea4-4b4d-51df-a5a2-33378b526682",
  "signal_type": "reddit-company",
  "signal_subtype": "customerFeedback",
  "detected_at": "2026-09-02T19:38:43+00:00",
  "company": {
    "name": "CDW",
    "domain": "cdw.com"
  },
  "data": {
    "nsfw": false,
    "stage": "none",
    "awards": 0,
    "timing": "ongoing_state",
    "topics": [
      "customer support",
      "reseller",
      "education",
      "licensing"
    ],
    "post_id": "1w5kq6j",
    "summary": "An education customer who purchased ChromeOS upgrades from CDW expressed low expectations for an upcoming support meeting, citing poor past experiences with the reseller's helpfulness.",
    "category": "support",
    "comments": [
      {
        "url": "https://www.reddit.com/r/googleworkspace/comments/1w5kq6j/comment/p7j4n5l/",
        "depth": 0,
        "score": 1,
        "author": "mish_mash_mosh_",
        "excerpt": "If you open Billing > Subscriptions, do you have ChromeOS Upgrade listed on that page?",
        "posted_at": "2026-09-03T07:00:40.000Z",
        "author_url": "https://www.reddit.com/user/mish_mash_mosh_/"
      }
    ],
    "evidence": [
      "[post] I recently bought some ChromeOS Education Upgrades from CDW, but I don't see them on google admin anywhere...",
      "[post] I have meeting set up for tomorrow, but considering how helpful they have been in the past, I am not expecting much."
    ],
    "virality": "very_low",
    "post_date": "2026-09-02T19:38:43.000Z",
    "post_kind": "text",
    "post_text": "I recently bought some ChromeOS Education Upgrades from CDW, but I don't see them on google admin anywhere, and none of the google help pages are helpful. I have confirmation of digital delivery, but no instructions anywhere. I have meeting set up for tomorrow, but considering how helpful they have been in the past, I am not expecting much. This is really urgent, we are 3 weeks into the school year and some students do not have computers yet.",
    "sentiment": "negative",
    "subreddit": "googleworkspace",
    "event_date": "2026-09",
    "post_title": "Can't use recently purchased ChromeOS Education Upgrades",
    "prominence": "core",
    "source_url": "https://www.reddit.com/r/googleworkspace/comments/1w5kq6j/cant_use_recently_purchased_chromeos_education/",
    "entity_role": "vendor",
    "post_author": "Worldly_Ferret8794",
    "upvote_ratio": 1,
    "mention_count": 2,
    "mention_surge": false,
    "subreddit_url": "https://www.reddit.com/r/googleworkspace/",
    "total_upvotes": 1,
    "comments_total": 2,
    "total_comments": 2,
    "event_date_text": "tomorrow",
    "other_companies": [
      {
        "name": "Google",
        "role": "partner",
        "domain": "about.google"
      }
    ],
    "post_author_url": "https://www.reddit.com/user/Worldly_Ferret8794/",
    "signal_category": "feedback",
    "comments_included": 1
  }
}

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