An automation CoE leader, while researching agentic workflows, mentioned Celonis as a vendor with an approach of identifying opportunities for agents from the systems side.

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  "detected_at": "2026-09-22T11:38:02+00:00",
  "company": {
    "name": "Celonis",
    "domain": "celonis.com"
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    "post_id": "1wn7275",
    "summary": "An automation CoE leader, while researching agentic workflows, mentioned Celonis as a vendor with an approach of identifying opportunities for agents from the systems side.",
    "category": "Process Mining",
    "comments": [
      {
        "url": "https://www.reddit.com/r/automation/comments/1wn7275/comment/pbcy3xz/",
        "depth": 0,
        "score": 1,
        "author": "TurbulentMarketing14",
        "excerpt": "I hear you! I have had the same questions for a while. Use UiPath and Claude but intended for different use cases. It is true, you need to understand the task/process/workflow to design a system to support. I would like to see task & process mining have a feature to differentiate which system to use.",
        "posted_at": "2026-09-22T13:09:37.000Z",
        "author_url": "https://www.reddit.com/user/TurbulentMarketing14/"
      },
      {
        "url": "https://www.reddit.com/r/automation/comments/1wn7275/comment/pbd6ktf/",
        "depth": 0,
        "score": 1,
        "author": "False_Assumption_972",
        "excerpt": "An agent earns its keep exactly where you cannot write the decision tree in advance, exception handling on invoices with no PO match, or triaging a ticket where the right step depends on account history, not a fixed rule. For the stable high-volume stuff, a bot beats an agent every time. Pull six months of exception logs from your RPA estate to see where paths actually vary, instead of guessing.",
        "posted_at": "2026-09-22T13:51:05.000Z",
        "author_url": "https://www.reddit.com/user/False_Assumption_972/"
      },
      {
        "url": "https://www.reddit.com/r/automation/comments/1wn7275/comment/pbdbkn9/",
        "depth": 0,
        "score": 1,
        "author": "arthaudm",
        "excerpt": "agents earn it when the next step depends on unstructured evidence, but the allowed actions stay narrow. eg classify an odd support email + gather context, then a fixed workflow owns refund/send/escalate. don't replace a stable bot with judgment everywhere.",
        "posted_at": "2026-09-22T14:14:19.000Z",
        "author_url": "https://www.reddit.com/user/arthaudm/"
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      {
        "url": "https://www.reddit.com/r/automation/comments/1wn7275/comment/pbdegck/",
        "depth": 0,
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        "author": "DapperAsi",
        "excerpt": "I think agents earn their keep when the inputs or decision path are genuinely unpredictable.\nFor stable, repeatable workflows, a well built RPA bot is still hard to beat.",
        "posted_at": "2026-09-22T14:27:24.000Z",
        "author_url": "https://www.reddit.com/user/DapperAsi/"
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      {
        "url": "https://www.reddit.com/r/automation/comments/1wn7275/comment/pbdm6nr/",
        "depth": 0,
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        "author": "pushpendraagrawal",
        "excerpt": "one thing missing here: a bot fails loud, it breaks and you notice. an agent that's wrong just takes a plausible action and moves on, nobody notices till someone asks three weeks later why a refund went out on a ticket that didn't need one. that's the real cost of the variable part, not whether it classifies right most of the time.",
        "posted_at": "2026-09-22T15:01:35.000Z",
        "author_url": "https://www.reddit.com/user/pushpendraagrawal/"
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      {
        "url": "https://www.reddit.com/r/automation/comments/1wn7275/comment/pbeeuhu/",
        "depth": 0,
        "score": 1,
        "author": "Pristine_Regret8061",
        "excerpt": "we tried an agent on invoice exception and it was genuinely better there, mostly because exceptions were 30 different things , no bot was gonna cover them all",
        "posted_at": "2026-09-22T17:03:08.000Z",
        "author_url": "https://www.reddit.com/user/Pristine_Regret8061/"
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      {
        "url": "https://www.reddit.com/r/automation/comments/1wn7275/comment/pbenn3a/",
        "depth": 0,
        "score": 1,
        "author": "IncreaseNegative4614",
        "excerpt": "Your instinct is right. Use RPA when the inputs, rules, and acceptable outcome are stable. An agent earns its place when the input is unstructured or the route varies, but the available actions and consequences are still bounded. I’d run the agent in shadow mode against real cases before giving it authority.\n\n Compare successful outcomes, exceptions, human corrections, elapsed time, and the cost o",
        "posted_at": "2026-09-22T17:39:42.000Z",
        "author_url": "https://www.reddit.com/user/IncreaseNegative4614/"
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      {
        "url": "https://www.reddit.com/r/automation/comments/1wn7275/comment/pberjle/",
        "depth": 0,
        "score": 1,
        "author": "Bridgeauto01",
        "excerpt": "I haven't used agentic AI in production yet but it's what I'm trying to get my head around. My instincts align bots for the high volume bits and agents where the path can change. I'm planning to try Blue Prism WorkHQ and Camunda to get a feel for it in practice. Curious whether people found the tool choice mattered less than just getting better visibility of where their processes can actually util",
        "posted_at": "2026-09-22T17:56:04.000Z",
        "author_url": "https://www.reddit.com/user/Bridgeauto01/"
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      "[post] skan ai comes at it from the other direction, mapping the real process first and pointing agents at the variable parts, and Celonis says something similar from the systems side."
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    "post_date": "2026-09-22T11:38:02.000Z",
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    "post_text": "Every conversation this year has been about agents, and I still cant get a straight answer on where one actually beats a well built bot.\n\nWe run a small automation CoE in a shared services org with a decent RPA estate that mostly works. My instinct says bots for the stable, high volume stuff and agents only where the path genuinely varies. But that means knowing where your paths vary, and honestly we dont have a clean picture of that.\n\nUiPath and Nintex both pitch agentic now. skan ai comes at it from the other direction, mapping the real process first and pointing agents at the variable parts, and Celonis says something similar from the systems side. Where has an agent actually paid off for you versus a bot?",
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    "subreddit": "automation",
    "post_title": "Agentic workflow automation vs plain RPA, where has the agent earned its keep for you?",
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    "source_url": "https://www.reddit.com/r/automation/comments/1wn7275/agentic_workflow_automation_vs_plain_rpa_where/",
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