A commenter praised Comcast Business for its cost-effective SIP service in a Microsoft Teams Direct Routing setup, citing a price of $500 per month for 300 DIDs and 30,000 minutes.

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    "summary": "A commenter praised Comcast Business for its cost-effective SIP service in a Microsoft Teams Direct Routing setup, citing a price of $500 per month for 300 DIDs and 30,000 minutes.",
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    "comments": [
      {
        "url": "https://www.reddit.com/r/MicrosoftTeams/comments/1wnyw8q/comment/pbivbgi/",
        "depth": 0,
        "score": 10,
        "author": "DonL314",
        "excerpt": "I would never transition from OC to DR. MS requires MUCH more from OC providers compared to DR providers (in fact, technically everybody with an SBC could set up shared DR).\n\n So as suggested here also, test with a number from another provider first. It might be a problem in the current provider's end.",
        "posted_at": "2026-09-23T07:43:03.000Z",
        "author_url": "https://www.reddit.com/user/DonL314/"
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      {
        "url": "https://www.reddit.com/r/MicrosoftTeams/comments/1wnyw8q/comment/pbklbp9/",
        "depth": 0,
        "score": 9,
        "author": "rgsteele",
        "excerpt": "Teams desk phones have always provided a poor experience. Is there a specific reason you are deploying them instead of using the Teams app for calling?",
        "posted_at": "2026-09-23T14:22:59.000Z",
        "author_url": "https://www.reddit.com/user/rgsteele/"
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        "url": "https://www.reddit.com/r/MicrosoftTeams/comments/1wnyw8q/comment/pbitqyv/",
        "depth": 0,
        "score": 4,
        "author": "Hot_College_6538",
        "excerpt": "I've never seen any difference between the two. OC is the carrier hosting the SBC and a layer of software on top, I suppose their SBCs could be problematic.\n\n Can you buy one number from another OC provider and see if it's different ?",
        "posted_at": "2026-09-23T07:29:10.000Z",
        "author_url": "https://www.reddit.com/user/Hot_College_6538/"
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      {
        "url": "https://www.reddit.com/r/MicrosoftTeams/comments/1wnyw8q/comment/pbjkhdk/",
        "depth": 0,
        "score": 3,
        "author": "Ill-Imagination4359",
        "excerpt": "it will not improve on any of those issues. transfer speed is teams.\n\n DR is fine if you have a team that can support the SBC and you have a good carrier. You may improve your situation by porting to a larger carrier for the OC, some are much better than others, but that will depend on your location.\n\n We had a lot of desk phone issues with Skype before we went to teams, so got rid of them and alm",
        "posted_at": "2026-09-23T11:09:50.000Z",
        "author_url": "https://www.reddit.com/user/Ill-Imagination4359/"
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        "url": "https://www.reddit.com/r/MicrosoftTeams/comments/1wnyw8q/comment/pbk6ghx/",
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        "author": "Steve----O",
        "excerpt": "I did direct routing with a Ribbon SWE Lite SBC VM and SIP service from Comcast Business. Way cheaper than OC, especially for international calls. The SIP service was only $500 a month for 300 DIDs and 30,000 minutes included per month. The SBC VM is only a couple hundred a year and also allowed me to easily integrate paging, and automating scheduled paging for Wednesday morning cleanup and emerge",
        "posted_at": "2026-09-23T13:13:55.000Z",
        "author_url": "https://www.reddit.com/user/Steve----O/"
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        "url": "https://www.reddit.com/r/MicrosoftTeams/comments/1wnyw8q/comment/pbmizbs/",
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        "author": "Shalashaska19",
        "excerpt": "Do you have the issue with the teams windows app? I’m betting it’s the phone hardware. Yaelink is meh and I have a few Poly phones and I’m not impressed there either.",
        "posted_at": "2026-09-23T19:16:02.000Z",
        "author_url": "https://www.reddit.com/user/Shalashaska19/"
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        "author": "IllustriousRaccoon25",
        "excerpt": "You could try SIP phones that are Teams SIP Gateway compatible. The only thing you will lose is BLF (Microsoft won’t enable this in the SIP Gateway for some reason). All the Teams UI bloat will be gone. Poly E350 is less than $200, Teams SIP Gateway is a quick and easy config.",
        "posted_at": "2026-09-26T20:43:58.000Z",
        "author_url": "https://www.reddit.com/user/IllustriousRaccoon25/"
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        "url": "https://www.reddit.com/r/MicrosoftTeams/comments/1wnyw8q/comment/pblkys5/",
        "depth": 0,
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        "author": "ilikeror2",
        "excerpt": "DR is much less inexpensive if you have a lot of numbers, maybe 500+ it’s worth it.",
        "posted_at": "2026-09-23T16:54:09.000Z",
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      "[comment u/Steve----O] I did direct routing with a Ribbon SWE Lite SBC VM and SIP service from Comcast Business. Way cheaper than OC, especially for international calls. The SIP service was only $500 a month for 300 DIDs and 30,000 minutes included per month."
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    "post_text": "Hi All,\n\nFor a 25-user SMB who heavily relies on phone calls, I have deployed Teams Phone using Operator Connect with Yealink MP54 E2 desk phones for a little under a year now, and the product's overall quality is clearly not up to the level of the good old Alcatel PBX it replaced (feeling shared both by the users and me alike).\n\nIn this all-cloud context and after ruling out any on-prem network issues, it's hard to know whether the quality issues we face stem from (a) Teams (b) the phones (c) the telco provider or (d) all of the above.\n\nAs an example, a common complaint we receive is that consult-transfer calls take at least 2 seconds to connect, while they were instant with our previous PBX : this may be due to the overall poor programming of Teams and the phone firmware, just as it could be due to a poor handling or performance on the telco provider's end, and we have no way of diagnosing it.\n\nOther issues include significant lag in calls despite the Teams network stats showing as perfect. I'm less likely to blame Teams or the phones on that one but... who knows ?\n\nI am inclined to get rid of the current Operator Connect solution and switch to Direct Routing given the numerous \"pure SIP\" issues we ran into and the very poor support we get from the current telco provider, but if I want to get the necessary budget (i.e. SBC and maintenance), I just can't say \"it may or may...",
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    "post_title": "Should I move to Direct Routing ?",
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