CX Today
What was said
I think that Delta is literally leading in a strategy of making sure that when things go wrong, the people, the processes, the tools, the technology, they're designed around that moment.
“I think that Delta is literally leading in a strategy of making sure that when things go wrong, the people, the processes, the tools, the technology, they're designed around that moment.”
Jeannie WaltersCX Today
“we have seen this year a very resilient higher-end traveler, a premium consumer, which is our bread of butter. It's the top end of our decay, as it's like to be referred to as the Delta Traveler.”
Jeannie WaltersCX Today
“this is a decision that we took not recently. We took this 15 years ago... we had a commitment to ourselves that we weren't going to do the merger and start to introduce that level of scale unless we could actually differentiate in the marketplace and not be seen any longer as a commodity.”
Jeannie WaltersCX Today
What this signalsWhat leaders say on podcasts often shows their current priorities.
podcast-companycustomerExperienceFocusGet every podcast signal for Delta and the companies you sell to, in the tools you already use.
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The Signal API returns podcast signals for any list of companies as JSON, for your CRM, warehouse or app.
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This page shows a preview. The full podcast-company record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.
Company
linkedin_urlValue in the APIindustriesValue in the APIemployee_count_lowValue in the APIemployee_count_highValue in the APIrevenueValue in the APIdescriptionValue in the APISignal
signal_nameValue in the APIassociationValue in the APIGET /v1/signals/915683c9-d826-5b8f-89b5-8801a75af27a returns this record as JSON. POST /v1/companies/enrich returns every signal for delta.com.
{
"signal_id": "915683c9-d826-5b8f-89b5-8801a75af27a",
"signal_type": "podcast-company",
"signal_subtype": "customerExperienceFocus",
"detected_at": "2026-08-24T10:24:59+00:00",
"company": {
"name": "Delta",
"domain": "delta.com"
},
"data": {
"is_ad": false,
"quotes": [
"I think that Delta is literally leading in a strategy of making sure that when things go wrong, the people, the processes, the tools, the technology, they're designed around that moment.",
"we have seen this year a very resilient higher-end traveler, a premium consumer, which is our bread of butter. It's the top end of our decay, as it's like to be referred to as the Delta Traveler.",
"this is a decision that we took not recently. We took this 15 years ago... we had a commitment to ourselves that we weren't going to do the merger and start to introduce that level of scale unless we could actually differentiate in the marketplace and not be seen any longer as a commodity."
],
"timing": "ongoing_state",
"speaker": "Jeannie Walters",
"evidence": "I think that Delta is literally leading in a strategy of making sure that when things go wrong, the people, the processes, the tools, the technology, they're designed around that moment.",
"headline": "Delta Air Lines · customerExperienceFocus · ongoing_state (2026-07)",
"episode_id": "58468760889",
"event_date": "2026-07",
"podcast_name": "CX Today",
"published_at": "2026-08-03",
"episode_title": "Cancelled Flight, Broken App, No Answer – Why Airline CX Keeps Failing at the Worst Moment",
"date_confidence": "inferred",
"speaker_relation": "third_party",
"transcript_source": "transcript",
"recorded_at_estimate": "2026-07"
}
}
curl https://signals.autobound.ai/v1/signals/915683c9-d826-5b8f-89b5-8801a75af27a \
-H "X-API-KEY: $AUTOBOUND_API_KEY"curl -X POST https://signals.autobound.ai/v1/companies/enrich \
-H "X-API-KEY: $AUTOBOUND_API_KEY" \
-H "Content-Type: application/json" \
-d '{"domain":"delta.com","limit":20}'Long text fields are shortened on this page.
Looking up one signal by its id is free. Enrich costs 2 credits per signal returned; a call with no results is free.