A customer notes that switching from DocuSign is not realistic due to external signer expectations, despite integration issues with Microsoft Purview encryption on signed PDF/A outputs.

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    "post_id": "1x1w02l",
    "summary": "A customer notes that switching from DocuSign is not realistic due to external signer expectations, despite integration issues with Microsoft Purview encryption on signed PDF/A outputs.",
    "category": "integration",
    "comments": [
      {
        "url": "https://www.reddit.com/r/Office365/comments/1x1w02l/comment/pf3mjn6/",
        "depth": 0,
        "score": 1,
        "author": "thejohncarlson",
        "excerpt": "I wish I had an answer for you, but I am in the same situation and looking for answers.",
        "posted_at": "2026-10-10T19:02:43.000Z",
        "author_url": "https://www.reddit.com/user/thejohncarlson/"
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      {
        "url": "https://www.reddit.com/r/Office365/comments/1x1w02l/comment/pf7tp7v/",
        "depth": 0,
        "score": 1,
        "author": "graliusakaspeed",
        "excerpt": "This looks like a product limitation rather than a missing toggle. Microsoft’s SharePoint/OneDrive labeling docs explicitly say signed PDFs are not supported, and its Office labeling docs say PDF/A cannot be used with a label that applies encryption. I would keep the completed DocuSign PDF/A as the signed archival original, document an exception for that file type, and protect access at the reposi",
        "posted_at": "2026-10-11T10:31:18.000Z",
        "author_url": "https://www.reddit.com/user/graliusakaspeed/"
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    "evidence": [
      "[post] The problem is PDFs that come back digitally signed from DocuSign. The completed files are PDF/A (archival format), and Purview won’t apply the label to them.",
      "[post] Switching e-sign platforms: Not realistic, since external signers expect DocuSign. Our understanding is that any platform applying a digital signature would produce the same result. It would be an impossibly hard lift to switch from DocuSign."
    ],
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    "post_date": "2026-10-09T20:24:29.000Z",
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    "post_text": "We’re rolling out Microsoft Purview sensitivity labels with encryption. Standard PDFs label without issue. The problem is PDFs that come back digitally signed from DocuSign. The completed files are PDF/A (archival format), and Purview won’t apply the label to them.\n\nThis may be working as designed, since the PDF/A standard prohibits encryption.\n\nWhat we’ve looked at so far:\n\nVendor cloud conversion: One PDF vendor offered an API-based workaround that uploads each document to their cloud for conversion and sends it back. That means sending sensitive files to a third party and loosening DLP egress rules to allow it. Not an option for us.\n\nDesktop PDF tools: We’re testing whether Adobe Acrobat or Foxit handle signed PDF/A files differently on the desktop. (Do you have suggestions for others?)\n\nSwitching e-sign platforms: Not realistic, since external signers expect DocuSign. Our understanding is that any platform applying a digital signature would produce the same result. It would be an impossibly hard lift to switch from DocuSign.\n\nQuestions:\n\nDo you use Microsoft Purview to label and encrypt your data?\n\nIf so, have you hit this with signed or PDF/A files? How did you handle it: labeling before signing, a setting in your e-sign platform, a different protection method, or a documented exception?\n\nSide question: what PDF viewer/editor does your org standardize on?\n\nThis isn’t...",
    "sentiment": "neutral",
    "subreddit": "Office365",
    "event_date": "2026-10",
    "post_title": "Purview sensitivity labels with encryption won’t apply to signed PDF/A files from DocuSign. How are you handling this?",
    "prominence": "core",
    "source_url": "https://www.reddit.com/r/Office365/comments/1x1w02l/purview_sensitivity_labels_with_encryption_wont/",
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curl -X POST https://signals.autobound.ai/v1/companies/enrich \
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  -H "Content-Type: application/json" \
  -d '{"domain":"docusign.com","limit":20}'