DoorDash Unveils AI Chatbot To Automate Orders And Reservations
Article excerpt
DoorDash announced on Thursday the launch of "Ask DoorDash," a new conversational AI-powered feature integrated into its platform’s search bar that will allow users to order food or groceries via text or photos. The new "Ask DoorDash" chatbot enables customers to bypass traditional scrolling by using natural language to search the app. This conversational tool allows you to specify cravings, find ingredients via shared recipe links, or outline requirements for a dining reservation. “Traditional search works best when you know the exact restaurant or table you’re looking for,” DoorDash wrote in the blog post. “Ask DoorDash is designed for the moments when you don’t.” DASH stock ended Thursday 2.4% higher. A central feature of the update is its visual and link-based grocery tool. Instead of manually searching for individual ingredients, users can tap the "Ask" button and upload a photo of a handwritten grocery list or a page from a physical cookbook. The software can also read pasted recipe URLs. Once the data is processed, the app automatically selects a customer's preferred local grocery store and fills a digital cart with the correct ingredients and quantities. The system also prompts users to check their pantries for everyday staples, such as salt or butter, to reduce duplicate purchases. Furthermore, the assistant...
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DoorDash plans to bring this conversational model to external dining through a forthcoming integration with its Reservations tab.
