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Dunkin'Customer experience focus

RevOps Champions discusses Dunkin': customer experience focus

Source

RevOps ChampionsJun 10, 2026

RevOps Champions

119 | From Royalties to Rocket Fuel: Building Profitable Franchise Systems

What was said

you go into Dunkin' Donuts now, there's a whole list of different types of drinks you can get now that you couldn't get two years ago. So they're adapting to what, you know, to what the customers want.

Quotes from the episode

  • “you go into Dunkin' Donuts now, there's a whole list of different types of drinks you can get now that you couldn't get two years ago. So they're adapting to what, you know, to what the customers want.”

    Michael IannuzziRevOps Champions

  • “The one by my house just got fully remodeled, so it looks really nice. And I went and went and all the menu boards are up there. And I'm like, wow, like you can really sit here and kind of get lost a little bit in all the new offerings that they have.”

    Michael IannuzziRevOps Champions

Extracted by Autobound

From the Signal API record
Signal
Customer experience focus

What this signalsWhat leaders say on podcasts often shows their current priorities.

Podcast
RevOps Champions
Speaker
Michael Iannuzzi
Speaker role
Third party
Event date
Jun 2026

Latest signals at other companies

The full record

From the Signal API record

People

  • Michael IannuzziSpeaker (third party)

Details

Episode
119 | From Royalties to Rocket Fuel: Building Profitable Franchise Systems | Michael Iannuzzi
Timing
In progress
Recorded at estimate
2026-06

Extraction

Detected
Aug 24, 2026
signal_type
podcast-company
signal_subtype
customerExperienceFocus

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The API returns more than this page shows

This page shows a preview. The full podcast-company record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
Show the full JSONThe record on this page and the API request

GET /v1/signals/514e3ce5-4978-55cf-ba70-69b427ea8214 returns this record as JSON. POST /v1/companies/enrich returns every signal for dunkindonuts.com.

{
  "signal_id": "514e3ce5-4978-55cf-ba70-69b427ea8214",
  "signal_type": "podcast-company",
  "signal_subtype": "customerExperienceFocus",
  "detected_at": "2026-08-24T10:24:48+00:00",
  "company": {
    "name": "Dunkin'",
    "domain": "dunkindonuts.com"
  },
  "data": {
    "is_ad": false,
    "quotes": [
      "you go into Dunkin' Donuts now, there's a whole list of different types of drinks you can get now that you couldn't get two years ago. So they're adapting to what, you know, to what the customers want.",
      "The one by my house just got fully remodeled, so it looks really nice. And I went and went and all the menu boards are up there. And I'm like, wow, like you can really sit here and kind of get lost a little bit in all the new offerings that they have."
    ],
    "timing": "in_progress",
    "speaker": "Michael Iannuzzi",
    "evidence": "you go into Dunkin' Donuts now, there's a whole list of different types of drinks you can get now that you couldn't get two years ago. So they're adapting to what, you know, to what the customers want.",
    "headline": "Dunkin' Donuts · customerExperienceFocus · in_progress (2026-06)",
    "episode_id": "55991981377",
    "event_date": "2026-06",
    "podcast_name": "RevOps Champions",
    "published_at": "2026-06-10",
    "episode_title": "119 | From Royalties to Rocket Fuel: Building Profitable Franchise Systems | Michael Iannuzzi",
    "date_confidence": "inferred",
    "event_date_text": "now",
    "speaker_relation": "third_party",
    "transcript_source": "transcript",
    "recorded_at_estimate": "2026-06"
  }
}

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