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FergusonCustomer feedback

Hardware customers report that Ferguson charges higher prices than The Home Depot for items like door hardware, though Ferguson products exhibit less shelf wear and returns can be more convenient.

What happened

Post: "Are door handles/locks sold by Home Depot the same as somewhere like Ferguson Home?"

Source

RedditAug 30, 2026By u/-AXIS-

r/HomeImprovement

Are door handles/locks sold by Home Depot the same as somewhere like Ferguson Home?

upvotes
72
comments
48

Post

Highlighted: the lines this signal was extracted from

Im looking specifically at Schlage Encode Plus handlesets and the Ferguson price is $448 while Home Depot is $379. That seems like a big difference for them to be potentially the same. The part numbers are very similar with slight differences and I dont know what they mean. Ferguson part number: BE499WBCAM716CAMACCLH Home Depot part number: BE499WB CAM 716 FE285 G CAM 716 ACC CAM

Also quoted as evidence

  • [comment u/NSA_hole] I can’t speak to the quality of the internals, but the finishes of the materials from Ferguson has much less “shelf wear” than HD. Additionally, their return policy is much more convenient than HD (assuming you have one nearby).

  • [comment u/Boggy59] As someone who buys hardware for projects, I can attest that Ferguson is typically higher cost than other distributors; they just pop up first in web searches because they are 'promoted'.

reddit.com/r/HomeImprovement/comments/1w2trjj/are_door_handleslocks_s...Read the full source

Comments on the post

5 of 48 comments
  • “Schlage certainly seems to think they're the same thing: https://www.schlage.com/en/home/products/BE499WBCAMFFF.html BE499W seems to be your basic model CAM seems to be "Camelot Trim" (vs CEN for "Century Trim") 716 is the color code LH on the ferguson part number is for left hand ACC seems to be for the ones with the "Accent Lever" instead of GE for "Georgian Knob The only part”

    u/omega88456 points · Aug 31, 2026View

  • “I can’t speak to the quality of the internals, but the finishes of the materials from Ferguson has much less “shelf wear” than HD. Additionally, their return policy is much more convenient than HD (assuming you have one nearby). Having said ask that, for $70 I’m heading to HD.”

    u/NSA_hole38 points · Aug 30, 2026View

  • “Generally, a big box store dictates price to the manufacturer. In order to get product into the store, the manufacturer will make the same product more cheaply, using thinner or inferior materials to hit the price target. The model will look the same but the number will be different.”

    u/shanihb21 points · Aug 31, 2026View

  • “I was told by a local locksmith they are not the same. But you can buy 3 entry locks from a box store for the cost of one at a locksmith store. It was a wash to me”

    u/stanleyslovechild17 points · Aug 31, 2026View

  • “Not sure about the handles, but I can tell you the plumbing fixtures are very different. Internals are much higher quality on Build.com (owned by Ferguson). Same exact models; very different builds.”

    u/2Robatron14 points · Aug 31, 2026View

Extracted by Autobound

From the Signal API record
Signal
Customer feedback

What this signalsUser posts often show product pain before it reaches reviews or churn.

Subreddit
r/HomeImprovement

Companies

  • The Home DepotAlso named

The full record

From the Signal API record

Numbers

Mentions
1

Details

Timing
Ongoing state
Category
Pricing
Virality
High
Post kind
Text
Prominence
Core
Company's role
Vendor

Topics and mentions

Topics

  • hardware
  • retail distribution
  • pricing

Products named

  • Schlage Encode Plus

Extraction

Sentiment
Mixed
Detected
Aug 30, 2026
signal_type
reddit-company
signal_subtype
customerFeedback

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This page shows a preview. The full reddit-company record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
Show the full JSONThe record on this page and the API request

GET /v1/signals/753c2637-7868-5fdf-abd0-755c84ad3fd2 returns this record as JSON. POST /v1/companies/enrich returns every signal for ferguson.com.

{
  "signal_id": "753c2637-7868-5fdf-abd0-755c84ad3fd2",
  "signal_type": "reddit-company",
  "signal_subtype": "customerFeedback",
  "detected_at": "2026-08-30T21:18:58+00:00",
  "company": {
    "name": "Ferguson",
    "domain": "ferguson.com"
  },
  "data": {
    "nsfw": false,
    "stage": "none",
    "awards": 0,
    "timing": "ongoing_state",
    "topics": [
      "pricing",
      "hardware",
      "retail distribution"
    ],
    "post_id": "1w2trjj",
    "summary": "Hardware customers report that Ferguson charges higher prices than The Home Depot for items like door hardware, though Ferguson products exhibit less shelf wear and returns can be more convenient.",
    "category": "pricing",
    "comments": [
      {
        "url": "https://www.reddit.com/r/HomeImprovement/comments/1w2trjj/comment/p6w3m5f/",
        "depth": 0,
        "score": 56,
        "author": "omega884",
        "excerpt": "Schlage\n\n certainly seems to think they're the same thing:\n\n https://www.schlage.com/en/home/products/BE499WBCAMFFF.html\n\n BE499W\n\n seems to be your basic model\n\n CAM seems to be \"Camelot Trim\" (vs CEN for \"Century Trim\")\n\n 716 is the color code\n\n LH on the ferguson part number is for left hand\n\n ACC seems to be for the ones with the \"Accent Lever\" instead of GE for \"Georgian Knob\n\n The only part",
        "posted_at": "2026-08-31T00:11:01.000Z",
        "author_url": "https://www.reddit.com/user/omega884/"
      },
      {
        "url": "https://www.reddit.com/r/HomeImprovement/comments/1w2trjj/comment/p6vjhh0/",
        "depth": 0,
        "score": 38,
        "author": "NSA_hole",
        "excerpt": "I can’t speak to the quality of the internals, but the finishes of the materials from Ferguson\n\n has much less “shelf wear” than HD. Additionally, their return policy is much more convenient than HD (assuming you have one nearby).\n\n Having said ask that, for $70 I’m heading to HD.",
        "posted_at": "2026-08-30T22:16:41.000Z",
        "author_url": "https://www.reddit.com/user/NSA_hole/"
      },
      {
        "url": "https://www.reddit.com/r/HomeImprovement/comments/1w2trjj/comment/p6wun1i/",
        "depth": 0,
        "score": 21,
        "author": "shanihb",
        "excerpt": "Generally, a big box store dictates price to the manufacturer. In order to get product into the store, the manufacturer will make the same product more cheaply, using thinner or inferior materials to hit the price target. The model will look the same but the number will be different.",
        "posted_at": "2026-08-31T02:55:52.000Z",
        "author_url": "https://www.reddit.com/user/shanihb/"
      },
      {
        "url": "https://www.reddit.com/r/HomeImprovement/comments/1w2trjj/comment/p6whmbg/",
        "depth": 0,
        "score": 17,
        "author": "stanleyslovechild",
        "excerpt": "I was told by a local locksmith they are not the same. But you can buy 3 entry locks from a box store for the cost of one at a locksmith store. It was a wash to me",
        "posted_at": "2026-08-31T01:34:46.000Z",
        "author_url": "https://www.reddit.com/user/stanleyslovechild/"
      },
      {
        "url": "https://www.reddit.com/r/HomeImprovement/comments/1w2trjj/comment/p6wdtfu/",
        "depth": 0,
        "score": 14,
        "author": "2Robatron",
        "excerpt": "Not sure about the handles, but I can tell you the plumbing fixtures are very different. Internals are much higher quality on Build.com (owned by Ferguson). Same exact models; very different builds.",
        "posted_at": "2026-08-31T01:11:53.000Z",
        "author_url": "https://www.reddit.com/user/2Robatron/"
      },
      {
        "url": "https://www.reddit.com/r/HomeImprovement/comments/1w2trjj/comment/p6wwewa/",
        "depth": 0,
        "score": 9,
        "author": "No-Act-7333",
        "excerpt": "My story is I had a faulty Schlage doorknob, but the knob was installed before we purchased the house. I gave Schlage the make/model and they immediately shipped the same model replacement. Same make/model, but my original had to be at least 20 years old. They came through with their lifetime replacement, as promised. I'll buy them again.",
        "posted_at": "2026-08-31T03:07:36.000Z",
        "author_url": "https://www.reddit.com/user/No-Act-7333/"
      },
      {
        "url": "https://www.reddit.com/r/HomeImprovement/comments/1w2trjj/comment/p6yufvu/",
        "depth": 0,
        "score": 7,
        "author": "CadillacMatt6216",
        "excerpt": "Identical skus are the same no matter where they are sold. This belief that big box stores version is inferior just won't die. Please someone, anyone prove that it's true.",
        "posted_at": "2026-08-31T12:20:05.000Z",
        "author_url": "https://www.reddit.com/user/CadillacMatt6216/"
      },
      {
        "url": "https://www.reddit.com/r/HomeImprovement/comments/1w2trjj/comment/p6wz941/",
        "depth": 0,
        "score": 4,
        "author": "SkySoul27",
        "excerpt": "I've probably owned 30+ different door locks due to being a landlord. This includes everything from schlage, kwikset halos to amazon sale no name fingerprint door locks. If you think you're getting more security by paying more, you're not. I bought a $25 lock picking kit on amazon and was able to picky my kwikset halo in a couple mins.\n\n The material will feel nicer with the more expensive ones bu",
        "posted_at": "2026-08-31T03:26:41.000Z",
        "author_url": "https://www.reddit.com/user/SkySoul27/"
      }
    ],
    "evidence": [
      "[post] Im looking specifically at Schlage Encode Plus handlesets and the Ferguson price is $448 while Home Depot is $379. That seems like a big difference for them to be potentially the same.",
      "[comment u/NSA_hole] I can’t speak to the quality of the internals, but the finishes of the materials from Ferguson has much less “shelf wear” than HD. Additionally, their return policy is much more convenient than HD (assuming you have one nearby).",
      "[comment u/Boggy59] As someone who buys hardware for projects, I can attest that Ferguson is typically higher cost than other distributors; they just pop up first in web searches because they are 'promoted'."
    ],
    "virality": "high",
    "post_date": "2026-08-30T21:18:58.000Z",
    "post_kind": "text",
    "post_text": "Im looking specifically at Schlage Encode Plus handlesets and the Ferguson price is $448 while Home Depot is $379. That seems like a big difference for them to be potentially the same. The part numbers are very similar with slight differences and I dont know what they mean.\n\n \nFerguson part number: BE499WBCAM716CAMACCLH\n\nHome Depot part number: BE499WB CAM 716 FE285 G CAM 716 ACC CAM",
    "sentiment": "mixed",
    "subreddit": "HomeImprovement",
    "post_title": "Are door handles/locks sold by Home Depot the same as somewhere like Ferguson Home?",
    "prominence": "core",
    "source_url": "https://www.reddit.com/r/HomeImprovement/comments/1w2trjj/are_door_handleslocks_sold_by_home_depot_the_same/",
    "entity_role": "vendor",
    "post_author": "-AXIS-",
    "upvote_ratio": 0.89,
    "mention_count": 1,
    "mention_surge": false,
    "subreddit_url": "https://www.reddit.com/r/HomeImprovement/",
    "total_upvotes": 72,
    "comments_total": 52,
    "total_comments": 48,
    "other_companies": [
      {
        "name": "The Home Depot",
        "role": "competitor"
      }
    ],
    "post_author_url": "https://www.reddit.com/user/-AXIS-/",
    "signal_category": "feedback",
    "comments_included": 16,
    "products_mentioned": [
      "Schlage Encode Plus"
    ]
  }
}

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