Technology distributor StarLink partners with IBM for agentic AI in procurement - Consultancy-me.com
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StarLink, a distributor of global technologies in the Middle East market, has teamed up with technologists and consultants from IBM to upgrade its procurement process. Based in the UAE, StarLink is a certified reseller and distributor of solutions from global technology vendors, including Acronis, AWS, Informatica, OutSystems, SailPoint and Symantec. The company's focus is on four domains: cybersecurity, cloud, artificial intelligence and agentic AI, and digital infrastructure, with its client base consisting of enterprises and mid-sized businesses. The project in StarLink's Procurement function aimed to address operational challenges in processes, including manual purchase order processing, slow quote cycles, fragmented workflows and inefficiencies in extracting data from unstructured documents. Working with IBM, StarLink developed an agentic AI solution and workflow that reduces manual work and improves the efficiency and consistency of procurement operations. The solution uses AI agents to automate key steps across the purchase order lifecycle, including email intake and classification, enterprise resource planning validation, document processing and accounts payable execution. It integrates with Oracle NetSuite, Docling and Automation Anywhere to coordinate end-to-end workflows with greater visibility, governance and control. According to StarLink, the solution is...
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