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LexmarkCustomer feedback

A Lexmark MX431 user reports ongoing tray alignment issues and expresses frustration that Lexmark customer support only sent a replacement tray rather than resolving the skew defect.

Source: Autobound Signal API · 50 signals tracked for Lexmark · updated

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What happened

Post: "LExmark MX431 Diagnostics mode?"

Source

RedditOct 22, 2026By u/South_Surround6469

r/Printing

LExmark MX431 Diagnostics mode?

upvotes
1
comments
0

Post

Highlighted: the lines this signal was extracted from

my 2nd tray prints skewed, i tried to get lexmark to fix it when i got the printer but all they where willing to do is send me a new tray, which didn't fix the issue. I am thinking if i can change the skew on on the left i can fix the issue I cannot for the life of me figure out how to do that.

reddit.com/r/Printing/comments/1xcvlil/lexmark_mx431_diagnostics_modeRead the full source

Extracted by Autobound

From the Signal API record
Signal
Customer feedback

What this signalsUser posts often show product pain before it reaches reviews or churn.

Subreddit
r/Printing

The full record

From the Signal API record

Numbers

Mentions
1

Details

Timing
Ongoing state
Category
Support
Link URL
/r/printers/comments/1xcvl8z/lexmark_mx431_diagnostics_mode/
Virality
Very low
Post kind
Crosspost
Prominence
Core
Company's role
Vendor

Topics and mentions

Topics

  • hardware
  • printers
  • support

Products named

  • Lexmark MX431

Extraction

Sentiment
Negative
Detected
Oct 22, 2026
signal_type
reddit-company
signal_subtype
customerFeedback

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The API returns more than this page shows

This page shows a preview. The full reddit-company record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
Show the full JSONThe record on this page and the API request

GET /v1/signals/c2856a5b-edc4-5ed3-ad94-959671bedc41 returns this record as JSON. POST /v1/companies/enrich returns every signal for lexmark.com.

{
  "signal_id": "c2856a5b-edc4-5ed3-ad94-959671bedc41",
  "signal_type": "reddit-company",
  "signal_subtype": "customerFeedback",
  "detected_at": "2026-10-22T21:37:16+00:00",
  "company": {
    "name": "Lexmark",
    "domain": "lexmark.com"
  },
  "data": {
    "nsfw": false,
    "stage": "none",
    "awards": 0,
    "timing": "ongoing_state",
    "topics": [
      "hardware",
      "support",
      "printers"
    ],
    "post_id": "1xcvlil",
    "summary": "A Lexmark MX431 user reports ongoing tray alignment issues and expresses frustration that Lexmark customer support only sent a replacement tray rather than resolving the skew defect.",
    "category": "support",
    "evidence": [
      "[post] my 2nd tray prints skewed, i tried to get lexmark to fix it when i got the printer but all they where willing to do is send me a new tray, which didn't fix the issue.",
      "[post] I cannot for the life of me figure out how to do that."
    ],
    "link_url": "/r/printers/comments/1xcvl8z/lexmark_mx431_diagnostics_mode/",
    "virality": "very_low",
    "post_date": "2026-10-22T21:37:16.000Z",
    "post_kind": "crosspost",
    "post_text": "my 2nd tray prints skewed, i tried to get lexmark to fix it when i got the printer but all they where willing to do is send me a new tray, which didn't fix the issue. I am thinking if i can change the skew on on the left i can fix the issue I cannot for the life of me figure out how to do that.",
    "sentiment": "negative",
    "subreddit": "Printing",
    "post_title": "LExmark MX431 Diagnostics mode?",
    "prominence": "core",
    "source_url": "https://www.reddit.com/r/Printing/comments/1xcvlil/lexmark_mx431_diagnostics_mode/",
    "entity_role": "vendor",
    "post_author": "South_Surround6469",
    "upvote_ratio": 1,
    "mention_count": 1,
    "mention_surge": false,
    "subreddit_url": "https://www.reddit.com/r/Printing/",
    "total_upvotes": 1,
    "comments_total": 0,
    "total_comments": 0,
    "post_author_url": "https://www.reddit.com/user/South_Surround6469/",
    "signal_category": "feedback",
    "comments_included": 0,
    "products_mentioned": [
      "Lexmark MX431"
    ]
  }
}

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