A commenter praises Microsoft Copilot for successfully tracing past communications across Teams, Email, and support tickets.

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    "post_id": "1xkqq22",
    "summary": "A commenter praises Microsoft Copilot for successfully tracing past communications across Teams, Email, and support tickets.",
    "category": "features",
    "comments": [
      {
        "url": "https://www.reddit.com/r/Office365/comments/1xkqq22/comment/19rz54l7xssf6/",
        "depth": 0,
        "score": 1,
        "author": "Artistic_Charity514",
        "excerpt": "Try testing it with common tasks like finding old dates or specific file names. If it misses simple things often, it is not ready for work.",
        "posted_at": "2026-11-01T10:52:40.000Z",
        "author_url": "https://www.reddit.com/user/Artistic_Charity514/"
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      {
        "url": "https://www.reddit.com/r/Office365/comments/1xkqq22/comment/19ryg81ozdhb4/",
        "depth": 0,
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        "author": "Due-Boot-8540",
        "excerpt": "I hope the AI they’re using is Copilot",
        "posted_at": "2026-11-01T01:34:19.000Z",
        "author_url": "https://www.reddit.com/user/Due-Boot-8540/"
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        "author": "TakkataMSF",
        "excerpt": "I use Copilot to trace conversations I've had with folks. It's done a great job every time I've checked. Unfortunately, there's not a great way to test AI. You could try right v wrong answer, but was the prompt enough? To find the last known communication with someone via Teams or Email or in support tickets, I had to ask it to \"trace\" the conversation.\n\n I think you need to let the users decide.",
        "posted_at": "2026-11-01T03:49:18.000Z",
        "author_url": "https://www.reddit.com/user/TakkataMSF/"
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      "[comment u/TakkataMSF] I use Copilot to trace conversations I've had with folks. It's done a great job every time I've checked.",
      "[comment u/TakkataMSF] To find the last known communication with someone via Teams or Email or in support tickets, I had to ask it to \"trace\" the conversation."
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    "post_text": "A few people on my team tried an AI assistant on their mailbox and OneDrive. The feedback is mixed: sometimes it finds exactly the right thread, sometimes it misses the one email that matters or ignores a file that was there all along.\n\nHow do you evaluate this in practice?\n\n- Do you write a set of real questions and check each answer against the source?\n\n- What do you count as a miss?\n\n- What would make you stop a pilot after two weeks?\n\nI would like to set up something more systematic than \"it feels useful\". Any method you have used is welcome.",
    "sentiment": "positive",
    "subreddit": "Office365",
    "post_title": "AI on Microsoft 365 mail and OneDrive: how do you judge whether the answers are any good?",
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    "source_url": "https://www.reddit.com/r/Office365/comments/1xkqq22/ai_on_microsoft_365_mail_and_onedrive_how_do_you/",
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