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MSCI10-Q: Customer churn

Sustainability & Climate segment retention rate fell to 93.0% as cancellations nearly offset new sales.

Read at SEC EDGAR

What happened

The segment's retention rate dropped from 94.5% YoY, and $6.6M in cancellations eroded 88% of the $7.5M in new recurring sales. This acute churn problem highlights a critical need to improve product value, customer onboarding, or support for this strategic growth area.

Source

SEC EDGARApr 21, 2026

Quarterly report (Form 10-Q)

MSCI 10-Q

Filing excerpt

Sustainability and Climate New recurring subscription sales $7.5 $7.2 Subscription cancellations (6.6)(4.7)

sec.gov/Archives/edgar/data/1408198/000140819826000034/msci-20260331.htmRead the full source

Other signals in this filing (11)

Extracted by Autobound

From the Signal API record
Signal
10-Q: Customer churn

What this signalsFilings often name leadership changes, deals and spending plans.

Fiscal year end
03/31
Filed
Apr 21, 2026

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The full record

From the Signal API record

Numbers

Dollar figure
$6.6M (Sustainability and Climate segment subscription cancellations in Q1 2026)
Percent
93% (Sustainability and Climate segment retention rate for Q1 2026)

Details

CIK
1408198
Accession number
0001408198-26-000034
Timeframe
Current quarter
Filing year
2026
Fiscal year
0
Why it matters
Customer success tools needed
Signal category
Revenue

Extraction

Confidence
High
Relevance
100%
Sentiment
Negative
Detected
Apr 28, 2026
signal_type
sec-10q
signal_subtype
customerChurn

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The API returns more than this page shows

This page shows a preview. The full sec-10q record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
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Show the full JSONThe record on this page and the API request

GET /v1/signals/6f8817d9-f730-4995-a846-066b0074691c returns this record as JSON. POST /v1/companies/enrich returns every signal for msci.com.

{
  "signal_id": "6f8817d9-f730-4995-a846-066b0074691c",
  "signal_type": "sec-10q",
  "signal_subtype": "customerChurn",
  "detected_at": "2026-04-28T10:05:23.311+00:00",
  "company": {
    "name": "MSCI",
    "domain": "msci.com"
  },
  "data": {
    "detail": "The segment's retention rate dropped from 94.5% YoY, and $6.6M in cancellations eroded 88% of the $7.5M in new recurring sales. This acute churn problem highlights a critical need to improve product value, customer onboarding, or support for this strategic growth area.",
    "metrics": {
      "pct": 0.93,
      "timeframe": "current_quarter",
      "pct_context": "Sustainability and Climate segment retention rate for Q1 2026",
      "dollar_context": "Sustainability and Climate segment subscription cancellations in Q1 2026",
      "dollar_millions": 6.6
    },
    "summary": "Sustainability & Climate segment retention rate fell to 93.0% as cancellations nearly offset new sales.",
    "excerpts": "Sustainability and Climate New recurring subscription sales $7.5 $7.2 Subscription cancellations (6.6)(4.7)",
    "relevance": 1,
    "sentiment": "negative",
    "confidence": "high",
    "source_url": "https://www.sec.gov/Archives/edgar/data/1408198/000140819826000034/msci-20260331.htm",
    "filing_date": "2026-04-21",
    "filing_year": 2026,
    "fiscal_year": 0,
    "fiscal_year_end": "03/31",
    "sales_relevance": "Customer success tools needed",
    "signal_category": "revenue"
  }
}

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