DALBAR Announces Nationwide as Winner of Sixth Consecutive Customer Experience Excellence Award
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DALBAR announces Nationwide as winner of sixth consecutive Customer Experience Excellence Award. Feb 25, 2026, 09:30 ET Recognition Affirms Sustained Leadership in Retirement Plan Participant Service Across Multiple Channels MARLBOROUGH, Mass., Feb. 25, 2026 /PRNewswire/ - Nationwide has once again proven its unwavering commitment to exceptional customer service, earning its sixth consecutive DALBAR Customer Experience Excellence Award. The award recognizes Nationwide's outstanding achievement across several client contact channels, including phone, website and mobile sites, demonstrating the company's comprehensive approach to delivering exceptional retirement plan participant experiences. "Retirement plan participants place tremendous trust in us, and exemplary service is central to honoring that responsibility," said Carah Brody, Vice President of Business Operations for Nationwide Retirement Solutions. "These recognitions validate the intentional investments we've made in our people, our processes, and our digital experiences to create interactions that are clear, responsive, and truly participant focused. We will continue to raise the bar on participant service and experience because it's central to our goal to help more savers prepare for and live a dignified retirement." "Nationwide continues to exemplify what true service excellence looks like in action," said...
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