A user complains that Reddit is refusing to delete or anonymize support tickets associated with a deleted account, citing vague "legitimate business purposes" and failing to provide a specific...

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  "signal_type": "reddit-company",
  "signal_subtype": "customerFeedback",
  "detected_at": "2026-09-19T16:00:37+00:00",
  "company": {
    "name": "Reddit",
    "domain": "reddit.com"
  },
  "data": {
    "nsfw": false,
    "stage": "none",
    "awards": 0,
    "timing": "in_progress",
    "topics": [
      "gdpr",
      "data privacy",
      "compliance",
      "customer support"
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    "post_id": "1wkpx7n",
    "summary": "A user complains that Reddit is refusing to delete or anonymize support tickets associated with a deleted account, citing vague \"legitimate business purposes\" and failing to provide a specific justification as required under GDPR.",
    "category": "support",
    "comments": [
      {
        "url": "https://www.reddit.com/r/gdpr/comments/1wkpx7n/comment/paspmwv/",
        "depth": 0,
        "score": 15,
        "author": "KnightFireNC",
        "excerpt": "Providing support is a legitimate reason for them to keep personal data under GDPR.",
        "posted_at": "2026-09-19T16:49:51.000Z",
        "author_url": "https://www.reddit.com/user/KnightFireNC/"
      }
    ],
    "evidence": [
      "[post] I asked Reddit (via their support form under \"Privacy inquiries\") to erase my support data or, at minimum, permanently remove the identifying association between my email address and my former Reddit account identity in its customer-support records.",
      "[post] Reddit initially replied that it retains emails sent through customer-support channels for “legitimate business purposes, including security and abuse protection.” That response did not say whether Reddit would retain the actual email-to-account association, why that association itself was necessary, whether it could be removed/anonymized, or how long it would be retained.",
      "[post] 5 working days ago, I replied via email with: An objection under Article 21(1) GDPR, insofar as Reddit relies on legitimate interests under Article 6(1)(f) to continue retaining the identifiable association."
    ],
    "virality": "very_low",
    "post_date": "2026-09-19T16:00:37.000Z",
    "post_kind": "text",
    "post_text": "I am asking specifically about Reddit, including its privacy/data-rights process and its Zendesk-backed support tickets, though any experience helps.\n\nI no longer have an active Reddit account under the email address involved. I opened roughly 6 support tickets, only one of them was handled (a GDPR deletion of the account, as due to a bug on reddit's systems I could not do it myself). I do not know the state of the other 5 tickets, they may be open or closed.\n\nI asked Reddit (via their support form under \"Privacy inquiries\") to erase my support data or, at minimum, permanently remove the identifying association between my email address and my former Reddit account identity in its customer-support records. I made clear that Reddit may retain a genuinely non-identifying operational record if needed for a lawful purpose.\n\nReddit initially replied that it retains emails sent through customer-support channels for “legitimate business purposes, including security and abuse protection.” That response did not say whether Reddit would retain the actual email-to-account association, why that association itself was necessary, whether it could be removed/anonymized, or how long it would be retained. It was very clearly some macro they used.\n\n5 working days ago, I replied via email with:\n\nAn objection under Article 21(1) GDPR, insofar as Reddit relies on legitimate interests under Article...",
    "sentiment": "negative",
    "subreddit": "gdpr",
    "event_date": "2026-09",
    "post_flair": [
      "EU 🇪🇺"
    ],
    "post_title": "Reddit seemingly refusing to delete or anonimyze support tickets.",
    "prominence": "core",
    "source_url": "https://www.reddit.com/r/gdpr/comments/1wkpx7n/reddit_seemingly_refusing_to_delete_or_anonimyze/",
    "entity_role": "vendor",
    "post_author": "radicalEd314",
    "upvote_ratio": 0.4166666666666667,
    "mention_count": 55,
    "mention_surge": true,
    "subreddit_url": "https://www.reddit.com/r/gdpr/",
    "total_upvotes": 0,
    "comments_total": 12,
    "total_comments": 12,
    "event_date_text": "5 working days ago",
    "other_companies": [
      {
        "name": "Zendesk",
        "role": "partner",
        "domain": "zendesk.com"
      }
    ],
    "post_author_url": "https://www.reddit.com/user/radicalEd314/",
    "signal_category": "feedback",
    "comments_included": 1
  }
}

curl https://signals.autobound.ai/v1/signals/4440397c-f9b2-57d1-af94-8f5182eac32e \
  -H "X-API-KEY: $AUTOBOUND_API_KEY"

curl -X POST https://signals.autobound.ai/v1/companies/enrich \
  -H "X-API-KEY: $AUTOBOUND_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"domain":"reddit.com","limit":20}'