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ServiceTitanCustomer feedback

A company's need to maintain a smooth data sync with its ServiceTitan software is the primary driver for a complex customer data cleanup project ahead of a migration to QuickBooks Online.

What happened

Post: "We're moving to QBO from QBD and we need to sync customers list with Service Titan. How to edit bulk customer's name and import them in QBD?"

Source

Post

Highlighted: the lines this signal was extracted from

Hi. We will be migrating to QB Online soon, but we first need to clean our customer list so we can have a smooth sync with Service Titan. All customer's name have a customer ID ( IDK WHY QB Desktop put a number by the end of every customer) Need help. I just exported the customer list to excel and removed the customer's ID, but I can't seem to import a bulk customer in QB Desktop. HELP PLS

Also quoted as evidence

  • We're moving to QBO from QBD and we need to sync customers list with Service Titan.

    From the post

reddit.com/r/QuickBooks/comments/1w4oenh/were_moving_to_qbo_from_qbd_...Read the full source

Comments on the post

4 of 14 comments
  • “If I could do it again, I would wait until Jan 1. When we transitioned, it blew our books up. Still putting the pieces back. A lot of payroll data was also lost.”

    u/blepblopblepblop2 points · Sep 1, 2026View

  • “When you exported, did it include a column for ListID and a column for EditSequence?”

    u/clumsy_shaver1 points · Sep 1, 2026View

  • “The cleanest path is usually to fix names outside QuickBooks Desktop, then use a batch update tool or IIF/SDK importer rather than a standard customer import. The real risk is breaking name matches before the ServiceTitan sync, so test on a small slice first and keep a full backup of the QBD file before any bulk rename.”

    u/Samtyang1 points · Sep 2, 2026View

  • “Add/Edit Multiple List Entries, not the import. Lists menu, Add/Edit Multiple List Entries, pick Customers in the List dropdown, set View to All Customers. Its a grid, and if your Excel column names and order match what's in that window you can paste straight in. The Excel import is built to create records, which is why its fighting you on ones that already exist. Bigger thing before you strip t”

    u/blud_131 points · Sep 1, 2026View

Extracted by Autobound

From the Signal API record
Signal
Customer feedback

What this signalsUser posts often show product pain before it reaches reviews or churn.

Subreddit
r/QuickBooks

Companies

  • QuickBooksAlso named

The full record

From the Signal API record

Numbers

Mentions
1

Details

Timing
Ongoing state
Category
Integration
Virality
Low
Post kind
Text
Prominence
Core
Company's role
Vendor

Topics and mentions

Topics

  • integration
  • data sync
  • field service management

Flair

  • QuickBooks Desktop (Pro/Premier/Enterprise)

Extraction

Sentiment
Neutral
Detected
Sep 1, 2026
signal_type
reddit-company
signal_subtype
customerFeedback

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The API returns more than this page shows

This page shows a preview. The full reddit-company record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
Show the full JSONThe record on this page and the API request

GET /v1/signals/8e1a573b-815c-5085-a360-c9a09010b72f returns this record as JSON. POST /v1/companies/enrich returns every signal for servicetitan.com.

{
  "signal_id": "8e1a573b-815c-5085-a360-c9a09010b72f",
  "signal_type": "reddit-company",
  "signal_subtype": "customerFeedback",
  "detected_at": "2026-09-01T20:29:43+00:00",
  "company": {
    "name": "ServiceTitan",
    "domain": "servicetitan.com"
  },
  "data": {
    "nsfw": false,
    "stage": "none",
    "awards": 0,
    "timing": "ongoing_state",
    "topics": [
      "integration",
      "data sync",
      "field service management"
    ],
    "post_id": "1w4oenh",
    "summary": "A company's need to maintain a smooth data sync with its ServiceTitan software is the primary driver for a complex customer data cleanup project ahead of a migration to QuickBooks Online.",
    "category": "integration",
    "comments": [
      {
        "url": "https://www.reddit.com/r/QuickBooks/comments/1w4oenh/comment/p793fp1/",
        "depth": 0,
        "score": 2,
        "author": "blepblopblepblop",
        "excerpt": "If I could do it again, I would wait until Jan 1. When we transitioned, it blew our books up. Still putting the pieces back. A lot of payroll data was also lost.",
        "posted_at": "2026-09-01T20:44:59.000Z",
        "author_url": "https://www.reddit.com/user/blepblopblepblop/"
      },
      {
        "url": "https://www.reddit.com/r/QuickBooks/comments/1w4oenh/comment/p7933nn/",
        "depth": 0,
        "score": 1,
        "author": "clumsy_shaver",
        "excerpt": "When you exported, did it include a column for ListID and a column for EditSequence?",
        "posted_at": "2026-09-01T20:43:26.000Z",
        "author_url": "https://www.reddit.com/user/clumsy_shaver/"
      },
      {
        "url": "https://www.reddit.com/r/QuickBooks/comments/1w4oenh/comment/p7di1s5/",
        "depth": 0,
        "score": 1,
        "author": "Samtyang",
        "excerpt": "The cleanest path is usually to fix names outside QuickBooks Desktop, then use a batch update tool or IIF/SDK importer rather than a standard customer import. The real risk is breaking name matches before the ServiceTitan sync, so test on a small slice first and keep a full backup of the QBD file before any bulk rename.",
        "posted_at": "2026-09-02T13:36:43.000Z",
        "author_url": "https://www.reddit.com/user/Samtyang/"
      },
      {
        "url": "https://www.reddit.com/r/QuickBooks/comments/1w4oenh/comment/p79bkqd/",
        "depth": 0,
        "score": 1,
        "author": "blud_13",
        "excerpt": "Add/Edit Multiple List Entries, not the import. Lists menu, Add/Edit Multiple List Entries, pick Customers in the List dropdown, set View to All Customers. Its a grid, and if your Excel column names and order match what's in that window you can paste straight in. The Excel import is built to create records, which is why its fighting you on ones that already exist.\n\n Bigger thing before you strip t",
        "posted_at": "2026-09-01T21:23:38.000Z",
        "author_url": "https://www.reddit.com/user/blud_13/"
      }
    ],
    "evidence": [
      "[post] We're moving to QBO from QBD and we need to sync customers list with Service Titan.",
      "[post] we first need to clean our customer list so we can have a smooth sync with Service Titan."
    ],
    "virality": "low",
    "post_date": "2026-09-01T20:29:43.000Z",
    "post_kind": "text",
    "post_text": "Hi. We will be migrating to QB Online soon, but we first need to clean our customer list so we can have a smooth sync with Service Titan. All customer's name have a customer ID ( IDK WHY QB Desktop put a number by the end of every customer)\n\nNeed help. I just exported the customer list to excel and removed the customer's ID, but I can't seem to import a bulk customer in QB Desktop.\n\nHELP PLS",
    "sentiment": "neutral",
    "subreddit": "QuickBooks",
    "post_flair": [
      "QuickBooks Desktop (Pro/Premier/Enterprise)"
    ],
    "post_title": "We're moving to QBO from QBD and we need to sync customers list with Service Titan. How to edit bulk customer's name and import them in QBD?",
    "prominence": "core",
    "source_url": "https://www.reddit.com/r/QuickBooks/comments/1w4oenh/were_moving_to_qbo_from_qbd_and_we_need_to_sync/",
    "entity_role": "vendor",
    "post_author": "ShipLoud5305",
    "upvote_ratio": 1,
    "mention_count": 1,
    "mention_surge": false,
    "subreddit_url": "https://www.reddit.com/r/QuickBooks/",
    "total_upvotes": 1,
    "comments_total": 14,
    "total_comments": 14,
    "other_companies": [
      {
        "name": "QuickBooks",
        "role": "partner",
        "domain": "intuit.com"
      }
    ],
    "post_author_url": "https://www.reddit.com/user/ShipLoud5305/",
    "signal_category": "feedback",
    "comments_included": 4
  }
}

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