An e-commerce business that recently switched from Shopify to Squarespace is frustrated that the platform quotes customers full retail shipping prices ($16) instead of the commercial rates the...

{
  "signal_id": "bbcce49b-478d-5e1b-a99d-7e1af15b6860",
  "signal_type": "reddit-company",
  "signal_subtype": "customerFeedback",
  "detected_at": "2026-09-27T13:20:27+00:00",
  "company": {
    "name": "Squarespace",
    "domain": "squarespace.com"
  },
  "data": {
    "nsfw": false,
    "stage": "switched",
    "awards": 0,
    "timing": "in_progress",
    "topics": [
      "ecommerce",
      "shipping",
      "pricing",
      "platform migration"
    ],
    "post_id": "1wrk2op",
    "summary": "An e-commerce business that recently switched from Shopify to Squarespace is frustrated that the platform quotes customers full retail shipping prices ($16) instead of the commercial rates the business pays ($8), making it bad for business.",
    "category": "pricing",
    "comments": [
      {
        "url": "https://www.reddit.com/r/squarespace/comments/1wrk2op/comment/pced91a/",
        "depth": 0,
        "score": 1,
        "author": "Expert_Employment680",
        "excerpt": "I'm not really sure. I am sure there is a way but probably the best place would be to email support and ask.\n\n If you ever want to design your store or add functionality - Boxify Web Designs",
        "posted_at": "2026-09-27T16:55:30.000Z",
        "author_url": "https://www.reddit.com/user/Expert_Employment680/"
      }
    ],
    "evidence": [
      "[post] Moved from Shopify to SquareSpace because I wanted to create pages easier with SquareSpaces page builder.",
      "[post] Now, with SquareSpace, it offers full retail prices. So, a label that costs me $8 is offered for $16 to my customers which is really bad for business.",
      "[post] If I upgrade to the next tier, can SquareSpace offer commercial rates?"
    ],
    "virality": "very_low",
    "post_date": "2026-09-27T13:20:27.000Z",
    "post_kind": "text",
    "post_text": "Moved from Shopify to SquareSpace because I wanted to create pages easier with SquareSpaces page builder.\n\nIn Shopify, I could offer my customers commercial calculated rates and then import the orders into PirateShip where the price for the shipping label was the same.\n\nNow, with SquareSpace, it offers full retail prices. So, a label that costs me $8 is offered for $16 to my customers which is really bad for business.\n\nIf I upgrade to the next tier, can SquareSpace offer commercial rates?\n\nI really really don't want to have to play with flat rate shipping and such. I have a number of international customers.\n\nThank you so much! I didn't want to pull the trigger and spend hundreds on an upgraded annual tier without verifying and I can't disseminate the informaiton I am seeing with Google searches, AI searches, etc.",
    "sentiment": "negative",
    "subreddit": "squarespace",
    "event_date": "2026-09",
    "post_flair": [
      "Help"
    ],
    "post_title": "So confused on shipping orders.",
    "prominence": "core",
    "source_url": "https://www.reddit.com/r/squarespace/comments/1wrk2op/so_confused_on_shipping_orders/",
    "entity_role": "vendor",
    "post_author": "IkeKaveladze",
    "upvote_ratio": 1,
    "mention_count": 9,
    "mention_surge": true,
    "subreddit_url": "https://www.reddit.com/r/squarespace/",
    "total_upvotes": 2,
    "comments_total": 1,
    "total_comments": 1,
    "other_companies": [
      {
        "name": "Shopify",
        "role": "incumbent",
        "domain": "shopify.com"
      },
      {
        "name": "PirateShip",
        "role": "partner",
        "domain": "pirateship.com"
      }
    ],
    "post_author_url": "https://www.reddit.com/user/IkeKaveladze/",
    "signal_category": "feedback",
    "comments_included": 1,
    "products_mentioned": [
      "Squarespace page builder"
    ]
  }
}

curl https://signals.autobound.ai/v1/signals/bbcce49b-478d-5e1b-a99d-7e1af15b6860 \
  -H "X-API-KEY: $AUTOBOUND_API_KEY"

curl -X POST https://signals.autobound.ai/v1/companies/enrich \
  -H "X-API-KEY: $AUTOBOUND_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"domain":"squarespace.com","limit":20}'