A T-Mobile customer shared a frustrating support experience that lasted over five hours, where the conversation was dropped because the previous agent's shift ended, forcing them to restart the...

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    "domain": "t-mobile.com"
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    "summary": "A T-Mobile customer shared a frustrating support experience that lasted over five hours, where the conversation was dropped because the previous agent's shift ended, forcing them to restart the process with a new representative.",
    "category": "support",
    "comments": [
      {
        "url": "https://www.reddit.com/r/CustomerService/comments/1wowxy0/comment/pbrnx02/",
        "depth": 0,
        "score": 4,
        "author": "arslannasir128",
        "excerpt": "I've sat on that side of the wall, and you keep getting a new rep because nothing from the earlier calls shows up in front of them.\n\n Each one sees a fresh ticket. What already got ruled out lives in the notes of the last person, and nobody reads those before answering.",
        "posted_at": "2026-09-24T13:53:49.000Z",
        "author_url": "https://www.reddit.com/user/arslannasir128/"
      },
      {
        "url": "https://www.reddit.com/r/CustomerService/comments/1wowxy0/comment/pbuxhky/",
        "depth": 0,
        "score": 3,
        "author": "SlowResearch2",
        "excerpt": "This is so frustrating from the customer end. Just send me to someone who can do the damn job. But also a lot of these AI systems are frustrating for service workers to use and how it is used it limited. This is why I always just drive to the Tmobile store in person whenever I want anything; they can't bounce you around when you are standing in their store.",
        "posted_at": "2026-09-24T22:25:54.000Z",
        "author_url": "https://www.reddit.com/user/SlowResearch2/"
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      {
        "url": "https://www.reddit.com/r/CustomerService/comments/1wowxy0/comment/pbrhvs1/",
        "depth": 0,
        "score": -2,
        "author": "Popular-Drummer-7989",
        "excerpt": "OP sometimes when we're moving around our connections between towers don't handoff correctly and this happens.\n\n Ask tech support to reboot your connection from their side. That will solve the issue",
        "posted_at": "2026-09-24T13:25:38.000Z",
        "author_url": "https://www.reddit.com/user/Popular-Drummer-7989/"
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    "evidence": [
      "[image] Thank you Virgo, this has been going on for five hours",
      "[image] I see! It looks like the last representative went home for the day so I truly apologize for that but I am happy to get this completed for you.",
      "[comment u/arslannasir128] I've sat on that side of the wall, and you keep getting a new rep because nothing from the earlier calls shows up in front of them. Each one sees a fresh ticket."
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    "post_title": "Never ending support",
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    "event_date_text": "five hours",
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curl -X POST https://signals.autobound.ai/v1/companies/enrich \
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