Taco Bell customers report widespread dissatisfaction with a recent mobile app update, citing unintuitive navigation, side-scrolling menus, and broken rewards functionality.

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  "detected_at": "2026-08-30T17:35:29+00:00",
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    "name": "Taco Bell",
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    "summary": "Taco Bell customers report widespread dissatisfaction with a recent mobile app update, citing unintuitive navigation, side-scrolling menus, and broken rewards functionality.",
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    "comments": [
      {
        "url": "https://www.reddit.com/r/tacobell/comments/1w2nvam/comment/p6uc9dj/",
        "depth": 0,
        "score": 9,
        "author": "alwayslookleft",
        "excerpt": "Yeah I feel even getting used to the new menu it’s just worse. Like why side scrolling instead of ups and down lol",
        "posted_at": "2026-08-30T18:46:15.000Z",
        "author_url": "https://www.reddit.com/user/alwayslookleft/"
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        "url": "https://www.reddit.com/r/tacobell/comments/1w2nvam/comment/p6v31tc/",
        "depth": 0,
        "score": 4,
        "author": "berserk-bear",
        "excerpt": "Don’t use your phone while driving.\n\n That said, I generally placed every Taco Bell app order spur of the moment en route after leaving work usually in chaotic traffic. The new app layout is so hard to navigate while driving I stop ordering every time now out of frustration (and for safety) because I can’t do it while driving anymore. I’ve basically stopped going just because of the app.",
        "posted_at": "2026-08-30T20:52:26.000Z",
        "author_url": "https://www.reddit.com/user/berserk-bear/"
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        "depth": 0,
        "score": 4,
        "author": "Dopamaxxer",
        "excerpt": "There’s a lot of speculation about that. There was zero new added functionality. Literally all they did was ruin the UI. Yes, it is a little more aesthetic, but it’s so much less intuitive that it feels intentional to make users scroll past more options to get to what they want to induce buying. You can just imagine them running test panels about this. It’s like when they put eggs and milk at the",
        "posted_at": "2026-08-31T01:26:36.000Z",
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        "depth": 0,
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        "author": "Opening-Expert-1838",
        "excerpt": "It’s “worse” by design. That’s its whole purpose. More time spent navigating=more items looked at=more items bought=more profits",
        "posted_at": "2026-08-31T06:16:33.000Z",
        "author_url": "https://www.reddit.com/user/Opening-Expert-1838/"
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        "depth": 0,
        "score": 1,
        "author": "dyank69",
        "excerpt": "I can't access my rewards on the new app. Hate it.",
        "posted_at": "2026-08-31T12:26:46.000Z",
        "author_url": "https://www.reddit.com/user/dyank69/"
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        "url": "https://www.reddit.com/r/tacobell/comments/1w2nvam/comment/p6zfl5c/",
        "depth": 0,
        "score": 1,
        "author": "dr199",
        "excerpt": "Vibe coding",
        "posted_at": "2026-08-31T14:10:14.000Z",
        "author_url": "https://www.reddit.com/user/dr199/"
      },
      {
        "url": "https://www.reddit.com/r/tacobell/comments/1w2nvam/comment/p71x8lu/",
        "depth": 0,
        "score": 1,
        "author": "Fissureman13",
        "excerpt": "First they torture you with the new App and then comes the ridiculous prices",
        "posted_at": "2026-08-31T20:41:11.000Z",
        "author_url": "https://www.reddit.com/user/Fissureman13/"
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        "url": "https://www.reddit.com/r/tacobell/comments/1w2nvam/comment/p72cebx/",
        "depth": 0,
        "score": 1,
        "author": "QuiJon70",
        "excerpt": "They don't give a fuck about their customers.\n\n I was having issues with the reward screen displaying correctly. And mind you it was only the reward screen any menu to spend money was fine but to claim a free item I got a big fuck you.\n\n So after a month and 3 calls someone finally said try turning down font size on phone. Now this fixed the taco bell app but literally can't read the print on any",
        "posted_at": "2026-08-31T21:50:04.000Z",
        "author_url": "https://www.reddit.com/user/QuiJon70/"
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      "[post] This is the only fast food app I use and with the recent update I find it to have gone to shit. It's annoying to navigate and I'm beginning to think it's on purpose to make people stay on the app longer.",
      "[comment u/Dopamaxxer] There’s a lot of speculation about that. There was zero new added functionality. Literally all they did was ruin the UI. Yes, it is a little more aesthetic, but it’s so much less intuitive that it feels intentional to make users scroll past more options to get to what they want to induce buying."
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    "post_date": "2026-08-30T17:35:29.000Z",
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    "post_text": "This is the only fast food app I use and with the recent update I find it to have gone to shit. It's annoying to navigate and I'm beginning to think it's on purpose to make people stay on the app longer. The previous version was more than fine.",
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