A Telegram user reports being locked out after a malware infection and expresses frustration over unresponsiveness from Telegram support and the inability to delete or reset an account via SMS...

{
  "signal_id": "62660a32-ed7c-50b6-a115-836e3d0d9402",
  "signal_type": "reddit-company",
  "signal_subtype": "customerFeedback",
  "detected_at": "2026-08-30T22:49:58+00:00",
  "company": {
    "name": "Telegram",
    "domain": "telegram.org"
  },
  "data": {
    "nsfw": false,
    "stage": "none",
    "awards": 0,
    "timing": "ongoing_state",
    "topics": [
      "account recovery",
      "support",
      "security"
    ],
    "post_id": "1w2vxs3",
    "summary": "A Telegram user reports being locked out after a malware infection and expresses frustration over unresponsiveness from Telegram support and the inability to delete or reset an account via SMS without an active session.",
    "category": "support",
    "evidence": [
      "[post] I have messaged them on twitter and sent support messages but I doubt they will ever respond.",
      "[post] how can I delete my account if I ONLY have access to my phone number and not the live session? because it seems they have removed my email from the account as well"
    ],
    "virality": "very_low",
    "post_date": "2026-08-30T22:49:58.000Z",
    "post_kind": "text",
    "post_text": "So i think a few days ago i might have accidently installed some sort of malware/rat which stole all my info/live sessions. Since then I added 2fa on my emails and reformatted my computer but I thought my telegram was fine since it was a different email/password. \n\nYesterday I was randomly logged out of all my sessions of telegram (phones/web) and am not able to get back in even with my password.\n\nI have messaged them on twitter and sent support messages but I doubt they will ever respond. \n\nI have tried going to https://my.telegram.org/auth?to=delete but how can I delete my account if I ONLY have access to my phone number and not the live session? because it seems they have removed my email from the account as well\n\nIs there no way to confirm reset/deletion via SMS?\n\nAny tips to either reset or get access back to my account would be helpful",
    "sentiment": "negative",
    "subreddit": "Telegram",
    "event_date": "2026-08",
    "post_title": "How to delete/reset account with only phone #?",
    "prominence": "core",
    "source_url": "https://www.reddit.com/r/Telegram/comments/1w2vxs3/how_to_deletereset_account_with_only_phone/",
    "entity_role": "vendor",
    "post_author": "wajknight",
    "upvote_ratio": 1,
    "mention_count": 1,
    "mention_surge": false,
    "subreddit_url": "https://www.reddit.com/r/Telegram/",
    "total_upvotes": 3,
    "comments_total": 1,
    "total_comments": 1,
    "event_date_text": "Yesterday",
    "post_author_url": "https://www.reddit.com/user/wajknight/",
    "signal_category": "feedback",
    "comments_included": 0,
    "products_mentioned": [
      "Telegram"
    ]
  }
}

curl https://signals.autobound.ai/v1/signals/62660a32-ed7c-50b6-a115-836e3d0d9402 \
  -H "X-API-KEY: $AUTOBOUND_API_KEY"

curl -X POST https://signals.autobound.ai/v1/companies/enrich \
  -H "X-API-KEY: $AUTOBOUND_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"domain":"telegram.im","limit":20}'