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TikTokCustomer feedback

Advertisers discuss TikTok account reps, noting they offer useful early access to creative betas but primarily push budget increases and features like Smart+.

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What happened

Post: "Do you guys actually meet with your Ad Account Managers?"

Source

RedditOct 28, 2026By u/PositiveProcedure854

r/PPC

Do you guys actually meet with your Ad Account Managers?

upvotes
11
comments
34

Post

Been getting emails from the places we run ads (Google, TikTok, etc.) with an assigned AM where they want to schedule a meeting and I'm curious if there's any benefits or if it's just an attempt to get us to spend more money.

Extracted from these lines

  • [comment u/QuantumWolf99] TikTok reps have been the most useful of the bunch for me, mostly for early access to creative

  • [comment u/OkZookeepergame3449] Google reps pushing Performance Max and TikTok reps pushing Smart+ both have the same job: get your budget up before their quarter closes.

reddit.com/r/PPC/comments/1xhvwxl/do_you_guys_actually_meet_with_your...Read the full source

Comments on the post

5 of 34 comments
  • “Google has 3rd-party reps for smaller spending accounts but as soon as you spend $10k+ consistently per month you will get a Google rep that works for Google directly. 3rd-party reps are horrible and should be completely avoided. Google reps are better but still try to opt you into new Google products/features that don't always work. They are helpful though overall, but still ultimately try to get”

    u/surfsideinbound32 points · Oct 28, 2026View

  • “UK Based We have a regular call with an "Account Strategist" from Google Ireland and have done for years. They rotate every 1-3 quarters to work with fresh clients. Once we reached around £2k per day they hooked us up with a new team focussed on growing large accounts (I forget the name) again within Google Ireland. I have never felt pressured to spend more, spend on useless things or use fe”

    u/cactusdotpizza8 points · Oct 28, 2026View

  • “We stopped doing this years ago because the churn is so high. As soon as you get the rep to understand your client's business, they move on. It was always a waste of time. I ignore them now.”

    u/sr3jan8 points · Oct 28, 2026View

  • “Wouldn't talk to anyone below mid market teams”

    u/carrefour287 points · Oct 28, 2026View

  • “I take one per quarter on my client accounts, with an agenda I set. The useful stuff is beta access, a faster path when an account gets stuck in policy review, and the odd ad credit. Anything they suggest switching on goes into a test with a budget cap and an end date before it touches live campaigns. TikTok reps have been the most useful of the bunch for me, mostly for early access to creative”

    u/QuantumWolf994 points · Oct 28, 2026View

Extracted by Autobound

From the Signal API record
Signal
Customer feedback

What this signalsUser posts often show product pain before it reaches reviews or churn.

Subreddit
r/PPC

Companies

  • GoogleAlso named

The full record

From the Signal API record

Numbers

Mentions
4

Details

Timing
Ongoing state
Category
Support
Virality
Somewhat high
Post kind
Text
Prominence
Core
Company's role
Vendor

Topics and mentions

Topics

  • advertising
  • account management
  • ppc

Products named

  • TikTok Ads
  • Smart+

Extraction

Sentiment
Mixed
Detected
Oct 28, 2026
signal_type
reddit-company
signal_subtype
customerFeedback

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The API returns more than this page shows

This page shows a preview. The full reddit-company record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
Show the full JSONThe record on this page and the API request

GET /v1/signals/0cbf5acb-3747-50fa-ae0c-f37026ec38c4 returns this record as JSON. POST /v1/companies/enrich returns every signal for tiktok.com.

{
  "signal_id": "0cbf5acb-3747-50fa-ae0c-f37026ec38c4",
  "signal_type": "reddit-company",
  "signal_subtype": "customerFeedback",
  "detected_at": "2026-10-28T18:15:52+00:00",
  "company": {
    "name": "TikTok",
    "domain": "tiktok.com"
  },
  "data": {
    "nsfw": false,
    "stage": "none",
    "awards": 0,
    "timing": "ongoing_state",
    "topics": [
      "advertising",
      "account management",
      "ppc"
    ],
    "post_id": "1xhvwxl",
    "summary": "Advertisers discuss TikTok account reps, noting they offer useful early access to creative betas but primarily push budget increases and features like Smart+.",
    "category": "support",
    "comments": [
      {
        "url": "https://www.reddit.com/r/PPC/comments/1xhvwxl/comment/19rskvvik3co4/",
        "depth": 0,
        "score": 32,
        "author": "surfsideinbound",
        "excerpt": "Google has 3rd-party reps for smaller spending accounts but as soon as you spend $10k+ consistently per month you will get a Google rep that works for Google directly. 3rd-party reps are horrible and should be completely avoided. Google reps are better but still try to opt you into new Google products/features that don't always work. They are helpful though overall, but still ultimately try to get",
        "posted_at": "2026-10-28T18:36:05.000Z",
        "author_url": "https://www.reddit.com/user/surfsideinbound/"
      },
      {
        "url": "https://www.reddit.com/r/PPC/comments/1xhvwxl/comment/19rsk9qqityoz/",
        "depth": 0,
        "score": 8,
        "author": "cactusdotpizza",
        "excerpt": "UK Based\n\n We have a regular call with an \"Account Strategist\" from Google Ireland and have done for years. They rotate every 1-3 quarters to work with fresh clients.\n\n Once we reached around £2k per day they hooked us up with a new team focussed on growing large accounts (I forget the name) again within Google Ireland.\n\n I have never felt pressured to spend more, spend on useless things or use fe",
        "posted_at": "2026-10-28T18:22:18.000Z",
        "author_url": "https://www.reddit.com/user/cactusdotpizza/"
      },
      {
        "url": "https://www.reddit.com/r/PPC/comments/1xhvwxl/comment/19rsq09ujg351/",
        "depth": 0,
        "score": 8,
        "author": "sr3jan",
        "excerpt": "We stopped doing this years ago because the churn is so high. As soon as you get the rep to understand your client's business, they move on. It was always a waste of time. I ignore them now.",
        "posted_at": "2026-10-28T20:30:56.000Z",
        "author_url": "https://www.reddit.com/user/sr3jan/"
      },
      {
        "url": "https://www.reddit.com/r/PPC/comments/1xhvwxl/comment/19rskzor39hb7/",
        "depth": 0,
        "score": 7,
        "author": "carrefour28",
        "excerpt": "Wouldn't talk to anyone below mid market teams",
        "posted_at": "2026-10-28T18:38:28.000Z",
        "author_url": "https://www.reddit.com/user/carrefour28/"
      },
      {
        "url": "https://www.reddit.com/r/PPC/comments/1xhvwxl/comment/19rsn0b0uudpc/",
        "depth": 0,
        "score": 4,
        "author": "QuantumWolf99",
        "excerpt": "I take one per quarter on my client accounts, with an agenda I set. The useful stuff is beta access, a faster path when an account gets stuck in policy review, and the odd ad credit.\n\n Anything they suggest switching on goes into a test with a budget cap and an end date before it touches live campaigns. TikTok reps have been the most useful of the bunch for me, mostly for early access to creative",
        "posted_at": "2026-10-28T19:23:41.000Z",
        "author_url": "https://www.reddit.com/user/QuantumWolf99/"
      },
      {
        "url": "https://www.reddit.com/r/PPC/comments/1xhvwxl/comment/19rso3svzm7l1/",
        "depth": 0,
        "score": 4,
        "author": "Warm-Pizza-4914",
        "excerpt": "The \"benefit\" is almost always them suggesting you raise budgets or try Performance Max. Ask them to point at a specific account and a specific number they'd change, and see what you get back.",
        "posted_at": "2026-10-28T19:48:17.000Z",
        "author_url": "https://www.reddit.com/user/Warm-Pizza-4914/"
      },
      {
        "url": "https://www.reddit.com/r/PPC/comments/1xhvwxl/comment/19rsut2ierco1/",
        "depth": 0,
        "score": 3,
        "author": "thesporkmark",
        "excerpt": "No. My stock reply is \"We can't meet, but if you send recommendations we'll review them carefully.\"\n\n Works great.",
        "posted_at": "2026-10-28T22:18:32.000Z",
        "author_url": "https://www.reddit.com/user/thesporkmark/"
      },
      {
        "url": "https://www.reddit.com/r/PPC/comments/1xhvwxl/comment/19rstzxc3um78/",
        "depth": 0,
        "score": 2,
        "author": "COUser93",
        "excerpt": "I can’t even imagine not working with an account manager. Yes, they try to upsell, but they are incredibly valuable.",
        "posted_at": "2026-10-28T22:00:23.000Z",
        "author_url": "https://www.reddit.com/user/COUser93/"
      }
    ],
    "evidence": [
      "[comment u/QuantumWolf99] TikTok reps have been the most useful of the bunch for me, mostly for early access to creative",
      "[comment u/OkZookeepergame3449] Google reps pushing Performance Max and TikTok reps pushing Smart+ both have the same job: get your budget up before their quarter closes."
    ],
    "virality": "somewhat_high",
    "post_date": "2026-10-28T18:15:52.000Z",
    "post_kind": "text",
    "post_text": "Been getting emails from the places we run ads (Google, TikTok, etc.) with an assigned AM where they want to schedule a meeting and I'm curious if there's any benefits or if it's just an attempt to get us to spend more money.",
    "sentiment": "mixed",
    "subreddit": "PPC",
    "post_flair": [
      "TikTok Ads"
    ],
    "post_title": "Do you guys actually meet with your Ad Account Managers?",
    "prominence": "core",
    "source_url": "https://www.reddit.com/r/PPC/comments/1xhvwxl/do_you_guys_actually_meet_with_your_ad_account/",
    "entity_role": "vendor",
    "post_author": "PositiveProcedure854",
    "upvote_ratio": 0.8666666666666667,
    "mention_count": 4,
    "mention_surge": true,
    "subreddit_url": "https://www.reddit.com/r/PPC/",
    "total_upvotes": 11,
    "comments_total": 34,
    "total_comments": 34,
    "other_companies": [
      {
        "name": "Google",
        "role": "competitor",
        "domain": "about.google"
      }
    ],
    "post_author_url": "https://www.reddit.com/user/PositiveProcedure854/",
    "signal_category": "feedback",
    "comments_included": 19,
    "products_mentioned": [
      "TikTok Ads",
      "Smart+"
    ]
  }
}

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