Why Ford Beat Toyota In Pickup Truck Brand Loyalty Despite Record Recall Numb
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In the customer loyalty stakes, Ford has to be playing with fire due to its recall history. After all, in 2025 alone, the company launched 153 recall campaigns in the US, affecting almost 13 million vehicles, and set an industry record at the same time. However, Ford truck consumers don't seem to be bothered, as when it comes to putting money down on another vehicle, many of them choose to stay with the Blue Oval. And not only does Ford beat Toyota in this area, but Ford's loyalty rate represents the highest of any brand in any category in a recent study. In the 2026 JD Power US Automotive Brand Loyalty Study, Ford scored a 66.2% loyalty rate in the truck category. Toyota was second at 62.2%, a surprising result given Ford's recent record history. The study used transaction information from JD Power's Power Information Network, assessing whether someone would buy another new vehicle from the same brand when trading in that brand's vehicle. The study only assessed transactions through franchised new vehicle dealerships, and the 2026 calculations covered the period between September 2025 and August 2026. Ford's achievement is even more remarkable when lined up against overall loyalty across all nameplates and segments. Those nameplates and segments averaged 50.2%, up from 49% a year earlier, and Ford's 66.2% truck figure is therefore a long way above the market average. Toyota...
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