Financial services firm UBS has reportedly stopped using ServiceNow and is migrating to other, unnamed tools for its IT service management needs.

{
  "signal_id": "09015757-194a-5273-ae09-e965578a3bff",
  "signal_type": "reddit-company",
  "signal_subtype": "techAdoption",
  "detected_at": "2026-09-09T20:05:12+00:00",
  "company": {
    "name": "UBS",
    "domain": "ubs.com"
  },
  "data": {
    "nsfw": false,
    "stage": "switched",
    "awards": 0,
    "timing": "in_progress",
    "topics": [
      "customer churn",
      "migration",
      "it service management"
    ],
    "post_id": "1wbwnmg",
    "summary": "Financial services firm UBS has reportedly stopped using ServiceNow and is migrating to other, unnamed tools for its IT service management needs.",
    "category": "IT Service Management",
    "comments": [
      {
        "url": "https://www.reddit.com/r/servicenow/comments/1wbwnmg/comment/p8thstn/",
        "depth": 0,
        "score": 89,
        "author": "Gullible_Flow_8614",
        "excerpt": "First time in enterprise software?",
        "posted_at": "2026-09-09T20:33:27.000Z",
        "author_url": "https://www.reddit.com/user/Gullible_Flow_8614/"
      },
      {
        "url": "https://www.reddit.com/r/servicenow/comments/1wbwnmg/comment/p8u06eh/",
        "depth": 0,
        "score": 39,
        "author": "puckpanix",
        "excerpt": "This post seems masturbatory but I'll say from a customer perspective that we buy SKUs and ServiceNow does the things we pay for. Their company operations don't have much impact on me other than I have to compare brochureware\n\n against actual functionality for new features every now and again.",
        "posted_at": "2026-09-09T21:56:07.000Z",
        "author_url": "https://www.reddit.com/user/puckpanix/"
      },
      {
        "url": "https://www.reddit.com/r/servicenow/comments/1wbwnmg/comment/p8tdsf2/",
        "depth": 0,
        "score": 28,
        "author": "ISBRogue",
        "excerpt": "How do you know the Armis\n\n acquisition is in shambles? its too early to say anything about it.\n\n I was at a few Risk events and saw a lot of happy customers.\n\n Are you not a happy person? and just want to poo pooh NOW?",
        "posted_at": "2026-09-09T20:16:21.000Z",
        "author_url": "https://www.reddit.com/user/ISBRogue/"
      },
      {
        "url": "https://www.reddit.com/r/servicenow/comments/1wbwnmg/comment/p8uu5st/",
        "depth": 0,
        "score": 7,
        "author": "Comfortable-Poet-159",
        "excerpt": "Insiders are very aware of just how bad it is. And it’s very bad. I’m sure it’s dependent on department but the entire marketing org is a mess.",
        "posted_at": "2026-09-10T00:30:44.000Z",
        "author_url": "https://www.reddit.com/user/Comfortable-Poet-159/"
      },
      {
        "url": "https://www.reddit.com/r/servicenow/comments/1wbwnmg/comment/p8tz6d5/",
        "depth": 0,
        "score": 7,
        "author": "katakura_silky",
        "excerpt": "All of this can be traced to Bill's hardon to beat Salesforce\n\n and his Nvidia stonkz.",
        "posted_at": "2026-09-09T21:51:25.000Z",
        "author_url": "https://www.reddit.com/user/katakura_silky/"
      },
      {
        "url": "https://www.reddit.com/r/servicenow/comments/1wbwnmg/comment/p8vn9e5/",
        "depth": 0,
        "score": 5,
        "author": "Spiritual_Ad_7666",
        "excerpt": "In my experience, ServiceNow has had the best integration strategy and execution than any other global enterprise company.",
        "posted_at": "2026-09-10T03:02:41.000Z",
        "author_url": "https://www.reddit.com/user/Spiritual_Ad_7666/"
      },
      {
        "url": "https://www.reddit.com/r/servicenow/comments/1wbwnmg/comment/p8tqob0/",
        "depth": 0,
        "score": 5,
        "author": "Own-Indication8192",
        "excerpt": "idk I've heard a lot of positive things about the Armis acquisition and sellers are very focused on it. I don't think the attrition of top performers reflects your statements here.",
        "posted_at": "2026-09-09T21:12:09.000Z",
        "author_url": "https://www.reddit.com/user/Own-Indication8192/"
      },
      {
        "url": "https://www.reddit.com/r/servicenow/comments/1wbwnmg/comment/p8wjj3g/",
        "depth": 0,
        "score": 4,
        "author": "TotevT_78",
        "excerpt": "As Maximus said in Gladiator:\n\"Are you not entertained?! Are you not entertained?! Is this not why you are here?\"",
        "posted_at": "2026-09-10T06:45:02.000Z",
        "author_url": "https://www.reddit.com/user/TotevT_78/"
      }
    ],
    "evidence": [
      "[comment u/Infamous-Corner-6738] News flash:: UBS stopped using ServiceNow migration started to other tools from ServiceNow"
    ],
    "virality": "high",
    "post_date": "2026-09-09T20:05:12.000Z",
    "post_kind": "text",
    "post_text": "Can someone explain how Servicenow has made it as a company? I’ve met a lot of customers and all seem to detest the product.\n\nThe morale in the office is very poor due to the recent rifs. Was very surprised to see them wheel out Shaq to shill for more layoffs. More sad to see that he would do anything for the benjamins.\n\nThe Armis acquisition has been a shambles. All of them appear depressed to have joined. Loads of them were silently RIFed as well. One guy there said that the management in Armis haven’t a clue what’s going on and have given up trying to get answers. Most of their top performers have walked already. Their culture seems to have been destroyed. The Veza people seem to be delighted that they finally have customers to talk to and their product is being made work.\n\nThe whole integration strategy as well seems to be all made up and is changing week to week.",
    "sentiment": "neutral",
    "subreddit": "servicenow",
    "post_flair": [
      "Question"
    ],
    "post_title": "The madness of management",
    "prominence": "aside",
    "source_url": "https://www.reddit.com/r/servicenow/comments/1wbwnmg/the_madness_of_management/",
    "entity_role": "buyer",
    "post_author": "BillsPlasticSurgeon",
    "upvote_ratio": 0.7777777777777778,
    "mention_count": 2,
    "mention_surge": false,
    "subreddit_url": "https://www.reddit.com/r/servicenow/",
    "total_upvotes": 60,
    "comments_total": 96,
    "total_comments": 96,
    "other_companies": [
      {
        "name": "ServiceNow",
        "role": "replaced",
        "domain": "servicenow.com"
      }
    ],
    "post_author_url": "https://www.reddit.com/user/BillsPlasticSurgeon/",
    "signal_category": "adoption",
    "comments_included": 15
  }
}

curl https://signals.autobound.ai/v1/signals/09015757-194a-5273-ae09-e965578a3bff \
  -H "X-API-KEY: $AUTOBOUND_API_KEY"

curl -X POST https://signals.autobound.ai/v1/companies/enrich \
  -H "X-API-KEY: $AUTOBOUND_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"domain":"ubs.com","limit":20}'