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UPS10-K: Customer concentration

Intentionally reducing volume from largest customer, Amazon, which was 10.6% of 2025 revenue.

What happened

UPS is strategically shifting away from its largest customer, Amazon, creating a need to replace that revenue with higher-yielding business and manage the associated "stranded costs" from downsizing. This creates pressure to find new, profitable customer segments and optimize operations.

Source

SEC EDGARFeb 17, 2026

Annual report (Form 10-K)

UPS 10-K for FY2025

Filing excerpt

Our strategy includes planned volume declines from our largest customer, Amazon.com, Inc. For 2025, this customer and its affiliates accounted for 10.6% of our consolidated revenues.

sec.gov/Archives/edgar/data/1090727/000162828026008432/ups-20251231.htmRead the full source

Other signals in this filing (11)

Extracted by Autobound

From the Signal API record
Signal
10-K: Customer concentration

What this signalsFilings often name leadership changes, deals and spending plans.

Period
FY2025
Fiscal year end
12/31
Filed
Feb 17, 2026

More 10-K signals at other companies

The full record

From the Signal API record

Numbers

Percent
10.6% (Consolidated revenues from Amazon.com, Inc. in 2025)

Details

CIK
1090727
Accession number
0001628280-26-008432
Timeframe
Current year
Filing year
2026
Why it matters
Diversification strategy
Signal category
Market

Topics and mentions

Vendors

  • Amazon.com
  • Inc.

Vendors named

  • Amazon.com, Inc.

Extraction

Confidence
High
Relevance
90%
Sentiment
Negative
Detected
Feb 24, 2026
signal_type
sec-10k
signal_subtype
customerConcentration

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The API returns more than this page shows

This page shows a preview. The full sec-10k record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
Show the full JSONThe record on this page and the API request

GET /v1/signals/e2fa24cc-1f2b-4716-8481-5364498ce905 returns this record as JSON. POST /v1/companies/enrich returns every signal for ups.com.

{
  "signal_id": "e2fa24cc-1f2b-4716-8481-5364498ce905",
  "signal_type": "sec-10k",
  "signal_subtype": "customerConcentration",
  "detected_at": "2026-02-24T09:20:13.502+00:00",
  "company": {
    "name": "UPS",
    "domain": "ups.com"
  },
  "data": {
    "detail": "UPS is strategically shifting away from its largest customer, Amazon, creating a need to replace that revenue with higher-yielding business and manage the associated \"stranded costs\" from downsizing. This creates pressure to find new, profitable customer segments and optimize operations.",
    "metrics": {
      "pct": 0.106,
      "timeframe": "current_year",
      "pct_context": "Consolidated revenues from Amazon.com, Inc. in 2025"
    },
    "summary": "Intentionally reducing volume from largest customer, Amazon, which was 10.6% of 2025 revenue.",
    "excerpts": "Our strategy includes planned volume declines from our largest customer, Amazon.com, Inc. For 2025, this customer and its affiliates accounted for 10.6% of our consolidated revenues.",
    "relevance": 0.9,
    "sentiment": "negative",
    "confidence": "high",
    "source_url": "https://www.sec.gov/Archives/edgar/data/1090727/000162828026008432/ups-20251231.htm",
    "filing_date": "2026-02-17",
    "filing_year": 2026,
    "fiscal_year_end": "12/31",
    "sales_relevance": "Diversification strategy",
    "signal_category": "market",
    "vendors_mentioned": [
      "Amazon.com, Inc."
    ]
  }
}

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