E-commerce sellers report lost packages and unhelpful customer claims support with UPS Mail Innovations misreporting packages as delivered.

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  "signal_type": "reddit-company",
  "signal_subtype": "customerFeedback",
  "detected_at": "2026-10-28T14:34:05+00:00",
  "company": {
    "name": "UPS",
    "domain": "ups.com"
  },
  "data": {
    "nsfw": false,
    "stage": "none",
    "awards": 0,
    "timing": "ongoing_state",
    "topics": [
      "shipping",
      "logistics",
      "delivery failure"
    ],
    "post_id": "1xhpqxy",
    "summary": "E-commerce sellers report lost packages and unhelpful customer claims support with UPS Mail Innovations misreporting packages as delivered.",
    "category": "reliability",
    "comments": [
      {
        "url": "https://www.reddit.com/r/Printify/comments/1xhpqxy/comment/19rsd2roi8t4w/",
        "depth": 0,
        "score": 2,
        "author": "flamingo_09",
        "excerpt": "There are no settings to tailor carrier preference even when you select specific print providers like Monster Digital. In fact, my shirt providers (SwiftPOD and Monster Digital) all ship with UPS Mail Innovations now.\n\n If the delivery address is verifiable using Smarty (https://www.smarty.com/products/us-address-verification), Printify should be able to offer a reprint to the customer or a refund",
        "posted_at": "2026-10-28T15:41:01.000Z",
        "author_url": "https://www.reddit.com/user/flamingo_09/"
      },
      {
        "url": "https://www.reddit.com/r/Printify/comments/1xhpqxy/comment/19rsjyuc7t280/",
        "depth": 0,
        "score": 1,
        "author": "lov3killing",
        "excerpt": "I’m dealing with this bullshit right now. UPS truck drivers: that a shared postal and they have your package just sitting there\nHead to the post office, they can find the package. The tracking number UPS mail innovation provides only works on the UPS site.\nCall UPS twice already, first person absolutely had no idea what I was talking about. Second person, we can’t give you any of the new tracking",
        "posted_at": "2026-10-28T18:15:31.000Z",
        "author_url": "https://www.reddit.com/user/lov3killing/"
      },
      {
        "url": "https://www.reddit.com/r/Printify/comments/1xhpqxy/comment/19rtjl4z9dg1x/",
        "depth": 0,
        "score": 1,
        "author": "SinkEarly90",
        "excerpt": "Hello u/Riseandshineletsgo\nWe're sorry you've been stuck in this loop between UPS, it's a tough situation when a package shows as delivered but never arrives.\n\n Please submit your order details through this form so our team can review what happened: https://printify.typeform.com/to/Pua3qgMA\n\n We appreciate your patience.",
        "posted_at": "2026-10-29T07:34:06.000Z",
        "author_url": "https://www.reddit.com/user/SinkEarly90/"
      },
      {
        "url": "https://www.reddit.com/r/Printify/comments/1xhpqxy/comment/19rspt8lojgqr/",
        "depth": 0,
        "score": 1,
        "author": "Existing-Bath5826",
        "excerpt": "No printify choice ever. Escalate to printify as a complaint for a prompt refund with the backup from your customer that it was not delivered to them/they did not receive it. That’s unacceptable that they are not filing for delivery failure on their end. It should be insured as part of the shipping cost they charged you and it’s not for you to do it. Your only privity here is with printify you can",
        "posted_at": "2026-10-28T20:26:33.000Z",
        "author_url": "https://www.reddit.com/user/Existing-Bath5826/"
      },
      {
        "url": "https://www.reddit.com/r/Printify/comments/1xhpqxy/comment/19rxwpxzok4g3/",
        "depth": 0,
        "score": 1,
        "author": "Senior-Ad748",
        "excerpt": "Exact same thing happened to me smh",
        "posted_at": "2026-10-31T18:17:04.000Z",
        "author_url": "https://www.reddit.com/user/Senior-Ad748/"
      }
    ],
    "evidence": [
      "[post] UPS Mail Innovations scans the package as delivered\n\nCustomer email states package not received\n\nUPS customer service says contact UPS Claims\n\nUPS Claims says contact USPS",
      "[comment u/lov3killing] Call UPS twice already, first person absolutely had no idea what I was talking about. Second person, we can’t give you any of the new tracking"
    ],
    "virality": "medium",
    "post_date": "2026-10-28T14:34:05.000Z",
    "post_kind": "text",
    "post_text": "Teeshirt gets sent using Printify Choice via UPS Mail Innovations\n\nUPS Mail Innovations scans the package as delivered\n\nCustomer email states package not received\n\nUPS customer service says contact UPS Claims\n\nUPS Claims says contact USPS\n\nUSPS knows nothing about it\n\nUPS says contact Printify\n\nPrintify says contact UPS\n\nCan't contact UPS Mail Innovations directly as only the printer is authorised to do this\n\nCan't contact the printer directly as not divulged by Printify\n\nPrintify won't contact printer on my behalf\n\nConfirm delivery address is correct with customer (it is)\n\nResend the package at my own expense\n\nPackage scanned as delivered\n\nCustomer email states package still not received\n\nChange all my products over from Printify choice to Monster Digital\n\nKeep my fingers crossed it doesn't happen again.\n\nAnyone have any advice on this?\n\nPrintify Choice seems like a great idea in theory.\n\nIf only there were more settings to tailor your delivery preferences",
    "sentiment": "negative",
    "subreddit": "Printify",
    "event_date": "2026-10",
    "post_flair": [
      "Please Help"
    ],
    "post_title": "Solution to undelivered products via UPS Mail Innovations?",
    "prominence": "core",
    "source_url": "https://www.reddit.com/r/Printify/comments/1xhpqxy/solution_to_undelivered_products_via_ups_mail/",
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    "post_author": "Riseandshineletsgo",
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    "subreddit_url": "https://www.reddit.com/r/Printify/",
    "total_upvotes": 3,
    "comments_total": 12,
    "total_comments": 12,
    "other_companies": [
      {
        "name": "Printify",
        "role": "partner",
        "domain": "printify.com"
      }
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    "post_author_url": "https://www.reddit.com/user/Riseandshineletsgo/",
    "signal_category": "feedback",
    "comments_included": 5,
    "products_mentioned": [
      "UPS Mail Innovations"
    ]
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curl -X POST https://signals.autobound.ai/v1/companies/enrich \
  -H "X-API-KEY: $AUTOBOUND_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"domain":"ups.com","limit":20}'