Upwork Says AI Works Best With Humans: New Index Shows Big Boost When People Step In

{
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  "signal_type": "news",
  "signal_subtype": "launches",
  "detected_at": "2025-11-17T15:00:09+00:00",
  "company": {
    "name": "Upwork",
    "domain": "upwork.com"
  },
  "data": {
    "url": "https://www.eweek.com/news/upwork-ai-works-best-with-humans",
    "title": "Upwork Says AI Works Best With Humans: New Index Shows Big Boost When People Step In",
    "excerpt": "Upwork says AI works best with humans: new index shows big boost when people step in.\n\nIf AI agents were employees, Upwork's new research basically says: don't leave them unsupervised.\n\nUpwork has released its new Human+Agent Productivity Index (HAPI), calling it the industry's first large-scale look at how human experts improve the performance of AI agents on real client work. The company says the findings challenge the idea that AI agents can run independently without oversight.\n\nAndrew Rabinovich, Upwork's CTO and head of AI & ML, summed up the core finding in an interview with VentureBeat, saying, \"AI agents aren't that agentic, meaning they aren't that good.\" But he added that collaboration changes the picture: \"When paired with expert human professionals, project completion rates improve dramatically.\"\n\nHAPI is built on more than 300 completed, paid-for marketplace projects on the platform. Upwork notes that these tasks were intentionally chosen for their simplicity, nearly all under $500 and representing less than 6% of its total gross services volume.\n\nWhy the study matters.\n\nMost AI benchmarks rely on synthetic data or academic-style tests. HAPI uses real client jobs. These are tasks that freelancers have completed and clients have paid for, providing the index with a rare glimpse into authentic work rather than controlled experiments.\n\nUpwork says this approach...",
    "product": "Human+Agent Productivity Index",
    "summary": "Upwork Enterprise launches Human+Agent Productivity Index.",
    "category": "launches",
    "found_at": "2025-11-17T15:00:09Z",
    "planning": false,
    "image_url": "https://assets.eweek.com/uploads/2025/11/eweek-11172025-upwork-ai-works-best-with-humans.jpg",
    "confidence": 0.9665,
    "product_data": {
      "full_text": "Human+Agent Productivity Index",
      "fuzzy_match": true
    },
    "published_at": "2025-11-17T15:00:09Z",
    "job_title_tags": [
      "human_resources"
    ],
    "article_sentence": "Upwork has released its new Human+Agent Productivity Index (HAPI), calling it the industry's first large-scale look at how human experts improve the performance of AI agents on real client work."
  }
}

curl https://signals.autobound.ai/v1/signals/779dc350-4afe-4e61-a3a5-0a83175d1ede \
  -H "X-API-KEY: $AUTOBOUND_API_KEY"

curl -X POST https://signals.autobound.ai/v1/companies/enrich \
  -H "X-API-KEY: $AUTOBOUND_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"domain":"upwork.com","limit":20}'