Let's Talk Loyalty
What was said
So at Capital One and also at USAA, USAA is great at that, in where now we have generative AI solutions when an associate is trying to solve a regulatory issue or an escalated issue.
“So at Capital One and also at USAA, USAA is great at that, in where now we have generative AI solutions when an associate is trying to solve a regulatory issue or an escalated issue.”
Alice Sesay PopeLet's Talk LoyaltyView
“there's a generative AI tool on their screen that gives them some guidelines of how to de-escalate the customer. It empowers them of how to make, requests and scenarios, options for the customer that may be outside of the regular policy, but it's needed because it's the moment that matters.”
Alice Sesay PopeLet's Talk LoyaltyView
What this signalsWhat leaders say on podcasts often shows their current priorities.
podcast-companytechAdoptionGet every podcast signal for USAA and the companies you sell to, in the tools you already use.
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This page shows a preview. The full podcast-company record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.
Company
linkedin_urlValue in the APIindustriesValue in the APIemployee_count_lowValue in the APIemployee_count_highValue in the APIrevenueValue in the APIdescriptionValue in the APISignal
signal_nameValue in the APIassociationValue in the APIGET /v1/signals/89f26821-2078-5584-9e0c-fd6599beea31 returns this record as JSON. POST /v1/companies/enrich returns every signal for usaa.com.
{
"signal_id": "89f26821-2078-5584-9e0c-fd6599beea31",
"signal_type": "podcast-company",
"signal_subtype": "techAdoption",
"detected_at": "2026-09-02T22:00:31+00:00",
"company": {
"name": "USAA",
"domain": "usaa.com"
},
"data": {
"is_ad": false,
"quotes": [
"So at Capital One and also at USAA, USAA is great at that, in where now we have generative AI solutions when an associate is trying to solve a regulatory issue or an escalated issue.",
"there's a generative AI tool on their screen that gives them some guidelines of how to de-escalate the customer. It empowers them of how to make, requests and scenarios, options for the customer that may be outside of the regular policy, but it's needed because it's the moment that matters."
],
"timing": "ongoing_state",
"speaker": "Alice Sesay Pope",
"evidence": "So at Capital One and also at USAA, USAA is great at that, in where now we have generative AI solutions when an associate is trying to solve a regulatory issue or an escalated issue.",
"headline": "USAA · techAdoption · ongoing_state (2026-08)",
"episode_id": "59462526549",
"event_date": "2026-08",
"episode_url": "https://lets-talk-loyalty.captivate.fm/episode/trust-not-technology-alice-sesay-pope-on-leading-ai-transformation-that-customersand-employeesactually-believe-in",
"podcast_name": "Let's Talk Loyalty",
"published_at": "2026-08-24",
"episode_title": "Trust, Not Technology: Alice Sesay Pope on Leading AI Transformation That Customers - and Employees - Actually Believe In (#800)",
"date_confidence": "inferred",
"event_date_text": "now",
"speaker_relation": "third_party",
"transcript_source": "transcript",
"recorded_at_estimate": "2026-08"
}
}
curl https://signals.autobound.ai/v1/signals/89f26821-2078-5584-9e0c-fd6599beea31 \
-H "X-API-KEY: $AUTOBOUND_API_KEY"curl -X POST https://signals.autobound.ai/v1/companies/enrich \
-H "X-API-KEY: $AUTOBOUND_API_KEY" \
-H "Content-Type: application/json" \
-d '{"domain":"usaa.com","limit":20}'Long text fields are shortened on this page.
Looking up one signal by its id is free. Enrich costs 2 credits per signal returned; a call with no results is free.