A Zscaler customer reports a recurring issue on macOS where the Zscaler Digital Experience (ZDX) service enters a "Server Error" state after the device resumes from sleep, blocking all internet...

{
  "signal_id": "7772f932-1fef-5c1a-a892-70f0b2bbdb65",
  "signal_type": "reddit-company",
  "signal_subtype": "customerFeedback",
  "detected_at": "2026-09-27T18:48:29+00:00",
  "company": {
    "name": "Zscaler",
    "domain": "zscaler.com"
  },
  "data": {
    "nsfw": false,
    "stage": "none",
    "awards": 0,
    "timing": "ongoing_state",
    "topics": [
      "reliability",
      "bug",
      "macos",
      "connectivity",
      "zero trust"
    ],
    "post_id": "1wrs5mn",
    "summary": "A Zscaler customer reports a recurring issue on macOS where the Zscaler Digital Experience (ZDX) service enters a \"Server Error\" state after the device resumes from sleep, blocking all internet connectivity and forcing a system restart.",
    "category": "reliability",
    "comments": [
      {
        "url": "https://www.reddit.com/r/Zscaler/comments/1wrs5mn/comment/pcf970g/",
        "depth": 0,
        "score": 2,
        "author": "Ok-Shift5122",
        "excerpt": "Is the firewall enabled on your Macs?\n\n https://trust.zscaler.com/zpatwo.net/posts/30706",
        "posted_at": "2026-09-27T19:02:11.000Z",
        "author_url": "https://www.reddit.com/user/Ok-Shift5122/"
      }
    ],
    "evidence": [
      "[post] On sleep resume on mac, the “Digital Experience” - Zero Trust Connectivity Service status often changes to “Server Error” and blocks all Internet - Attempts to Restart ZDX Service usually hangs without anything meaningful happen - forcing a system restart as only option.",
      "[post] The irony is Digital Experience is meant to analyze and optimize end to end performance and here it kills the connectivity"
    ],
    "link_url": "/r/sysadmin/comments/1wrs5bg/zscaler_server_error_for_digital_experience/",
    "virality": "very_low",
    "post_date": "2026-09-27T18:48:29.000Z",
    "post_kind": "crosspost",
    "post_text": "Hey everyone, having an annoying issue with our zscaler implementation. On sleep resume on mac, the “Digital Experience” - Zero Trust Connectivity Service status often changes to “Server Error” and blocks all Internet - Attempts to Restart ZDX Service usually hangs without anything meaningful happen - forcing a system restart as only option.\n\nAttempts to resolve this includes restarting Internet / changing Network settings to turn off Limit IP address tracking / Fixed private WiFi - nothing works.\n\nAny help in fixing this permanently would be very appreciated.\n\nPS: The irony is Digital Experience is meant to analyze and optimize end to end performance and here it kills the connectivity",
    "sentiment": "negative",
    "subreddit": "Zscaler",
    "post_title": "zscaler - server error for Digital Experience",
    "prominence": "core",
    "source_url": "https://www.reddit.com/r/Zscaler/comments/1wrs5mn/zscaler_server_error_for_digital_experience/",
    "entity_role": "vendor",
    "post_author": "akkosetto",
    "upvote_ratio": 0.5,
    "mention_count": 2,
    "mention_surge": false,
    "subreddit_url": "https://www.reddit.com/r/Zscaler/",
    "total_upvotes": 0,
    "comments_total": 1,
    "total_comments": 1,
    "post_author_url": "https://www.reddit.com/user/akkosetto/",
    "signal_category": "feedback",
    "comments_included": 1,
    "products_mentioned": [
      "Zscaler Digital Experience",
      "ZDX",
      "Zero Trust Connectivity Service"
    ]
  }
}

curl https://signals.autobound.ai/v1/signals/7772f932-1fef-5c1a-a892-70f0b2bbdb65 \
  -H "X-API-KEY: $AUTOBOUND_API_KEY"

curl -X POST https://signals.autobound.ai/v1/companies/enrich \
  -H "X-API-KEY: $AUTOBOUND_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"domain":"zscaler.com","limit":20}'