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BetterHelpEngineering burnout

Therapists report burnout and slow support response times

Read at Glassdoor

Source

GlassdoorSep 3, 2026

What the reviews say

One therapist review specifically calls out therapist burnout and extremely slow support, suggesting an overwhelmed or understaffed support system for contractors.

glassdoor.com/Overview/Working-at-BetterHelp-EI_IE1304061.11,21.htmRead the full source

Extracted by Autobound

From the Signal API record
Signal
Engineering burnout

What this signalsEmployee reviews often show internal change before it is announced.

Overall rating
3.8 of 5
CEO approval
80%
Reviews read
4
Review window
Aug 26, 2026 to Sep 3, 2026

More from BetterHelp

Company page →

More Glassdoor signals at other companies

The full record

From the Signal API record

Numbers

Management
3.7 / 5
Compensation
3.3 / 5
Work-life balance
4 / 5
Recommend to a friend
84%
Reviews
10

Topics and mentions

Roles mentioned

  • Associate Director
  • Therapist

Extraction

Confidence
Low
Relevance
50%
Sentiment
Negative
Detected
Sep 14, 2026
signal_type
glassdoor-company
signal_subtype
glassdoorEngineeringBurnout

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The API returns more than this page shows

This page shows a preview. The full glassdoor-company record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
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Show the full JSONThe record on this page and the API request

GET /v1/signals/7ba2b854-35b3-4e8b-a992-c702069e4104 returns this record as JSON. POST /v1/companies/enrich returns every signal for betterhelp.com.

{
  "signal_id": "7ba2b854-35b3-4e8b-a992-c702069e4104",
  "signal_type": "glassdoor-company",
  "signal_subtype": "glassdoorEngineeringBurnout",
  "detected_at": "2026-09-14T07:11:22.293+00:00",
  "company": {
    "name": "BetterHelp",
    "domain": "betterhelp.com"
  },
  "data": {
    "detail": "One therapist review specifically calls out therapist burnout and extremely slow support, suggesting an overwhelmed or understaffed support system for contractors.",
    "summary": "Therapists report burnout and slow support response times",
    "relevance": 0.5,
    "sentiment": "negative",
    "confidence": "low",
    "job_titles": [
      "Associate Director",
      "Therapist"
    ],
    "glassdoor_id": 1304061,
    "glassdoor_url": "https://www.glassdoor.com/Overview/Working-at-BetterHelp-EI_IE1304061.11,21.htm",
    "total_reviews": 10,
    "review_date_newest": "2026-09-03T16:59:50.300Z",
    "review_date_oldest": "2026-08-26T10:04:23.110Z",
    "recent_reviews_count": 4,
    "overallCompanyRatings": {
      "ceo_approval": 0.8,
      "culture_rating": 3.8,
      "overall_rating": 3.8,
      "business_outlook": 0.78,
      "management_rating": 3.7,
      "compensation_rating": 3.3,
      "recommend_to_friend": 0.84,
      "work_life_balance_rating": 4,
      "career_opportunities_rating": 3.8
    }
  }
}

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