Booking.com announced it will no longer sync guest phone numbers to connected property management systems (PMS), including Guesty, effective September 28th.

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    "summary": "Booking.com announced it will no longer sync guest phone numbers to connected property management systems (PMS), including Guesty, effective September 28th.",
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      {
        "url": "https://www.reddit.com/r/ShortTermRentals/comments/1wpxbjp/comment/pbz6pe0/",
        "depth": 0,
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        "author": "KingLuis",
        "excerpt": "i hate booking dot com. the interface. the support. just how it all goes together is just difficult. anyways, we've found another way of getting guest info and providing them with the necessary info to their stay.",
        "posted_at": "2026-09-25T14:18:49.000Z",
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        "author": "Routine-Comedian9703",
        "excerpt": "Why is anyone stateside using booking?\n\n Genuinely want to know. I tried once, never got a single inquiry. I had one technical support issue, and the experience was so awful I just walked away.",
        "posted_at": "2026-09-25T14:32:19.000Z",
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        "author": "KaleProperties",
        "excerpt": "Yeah booking.com sure loves to make life harder. We have one property where we need to pre-register the guests phone number for the gate access. One more small app to code .....",
        "posted_at": "2026-09-25T14:31:50.000Z",
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        "author": "TurnAudit",
        "excerpt": "The notice says the numbers will remain visible in Booking.com’s Extranet and Pulse, even though they’ll stop syncing to connected PMSs. It may help to identify which check-in or access steps rely on that synced field, then test the Guest App check-in form or Unified Inbox workflow with an upcoming reservation. Adding a contact-detail check to the pre-arrival routine gives whoever is handling the",
        "posted_at": "2026-09-25T14:54:52.000Z",
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        "author": "Ashley_Carr",
        "excerpt": "What a nightmare!!",
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        "url": "https://www.reddit.com/r/ShortTermRentals/comments/1wpxbjp/comment/pbzky8t/",
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        "author": "robh1540",
        "excerpt": "Fascinating. So people will be renting out properties to guests who can completely make up their name, go through no ID verification on booking side, booking provides no damage guarantee for, and now they want to make it harder to even get their phone numbers?\n\n I am really rooting for facebook or uber to come and spoil this market.",
        "posted_at": "2026-09-25T15:19:44.000Z",
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      "[title] Booking.com will no longer sync guest phone numbers to your PMS",
      "[image] Booking.com phone numbers no longer sync as of Sep 28",
      "[image] Booking.com will no longer send guest phone numbers to connected platforms, including Guesty."
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