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Coursera10-K: Customer churn

Over 69% of Coursera's 2025 consumer cash receipts came from its pre-existing user base.

What happened

The company's growth strategy is highly dependent on retaining and upselling to its large base of registered learners, making customer retention a critical priority.

Source

SEC EDGARFeb 23, 2026

Annual report (Form 10-K)

Coursera 10-K for FY2025

Filing excerpt

In 2025, over 69% of our cash receipts from projects, courses, Specializations, and certificates came from individual learners who were registered on our platform as of December 31, 2024.

sec.gov/Archives/edgar/data/1651562/000165156226000015/cour-20251231.htmRead the full source

Other signals in this filing (10)

Extracted by Autobound

From the Signal API record
Signal
10-K: Customer churn

What this signalsFilings often name leadership changes, deals and spending plans.

Period
FY2025
Fiscal year end
12/31
Filed
Feb 23, 2026

More 10-K signals at other companies

The full record

From the Signal API record

Numbers

Percent
69% (Cash receipts from projects, courses, Specializations, and certificates from individual learners registered as of prior year-end)

Details

CIK
1651562
Accession number
0001651562-26-000015
Timeframe
Current year
Filing year
2026
Why it matters
Customer success tools needed
Signal category
Revenue

Extraction

Confidence
High
Relevance
80%
Sentiment
Neutral
Detected
Feb 24, 2026
signal_type
sec-10k
signal_subtype
customerChurn

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The API returns more than this page shows

This page shows a preview. The full sec-10k record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
Show the full JSONThe record on this page and the API request

GET /v1/signals/523e6247-7fca-4fbe-a2df-e262b5796b1e returns this record as JSON. POST /v1/companies/enrich returns every signal for coursera.org.

{
  "signal_id": "523e6247-7fca-4fbe-a2df-e262b5796b1e",
  "signal_type": "sec-10k",
  "signal_subtype": "customerChurn",
  "detected_at": "2026-02-24T09:57:46.837+00:00",
  "company": {
    "name": "Coursera",
    "domain": "coursera.org"
  },
  "data": {
    "detail": "The company's growth strategy is highly dependent on retaining and upselling to its large base of registered learners, making customer retention a critical priority. This highlights a significant need for effective CRM, marketing automation, and customer engagement platforms to prevent churn and maintain this vital revenue stream.",
    "metrics": {
      "pct": 0.69,
      "timeframe": "current_year",
      "pct_context": "Cash receipts from projects, courses, Specializations, and certificates from individual learners registered as of prior year-end"
    },
    "summary": "Over 69% of Coursera's 2025 consumer cash receipts came from its pre-existing user base.",
    "excerpts": "In 2025, over 69% of our cash receipts from projects, courses, Specializations, and certificates came from individual learners who were registered on our platform as of December 31, 2024.",
    "relevance": 0.8,
    "sentiment": "neutral",
    "confidence": "high",
    "source_url": "https://www.sec.gov/Archives/edgar/data/1651562/000165156226000015/cour-20251231.htm",
    "filing_date": "2026-02-23",
    "filing_year": 2026,
    "fiscal_year_end": "12/31",
    "sales_relevance": "Customer success tools needed",
    "signal_category": "revenue"
  }
}

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