A restaurant owner reports frequent issues with DoorDash deliveries going to the wrong address and is frustrated by the company's policy of denying refunds if the drop-off is within 100 meters of...

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  "signal_subtype": "customerFeedback",
  "detected_at": "2026-09-16T16:39:09+00:00",
  "company": {
    "name": "DoorDash",
    "domain": "doordash.com"
  },
  "data": {
    "nsfw": false,
    "stage": "none",
    "awards": 0,
    "timing": "ongoing_state",
    "topics": [
      "delivery",
      "customer support",
      "refunds",
      "restaurants",
      "logistics"
    ],
    "post_id": "1wi2evm",
    "summary": "A restaurant owner reports frequent issues with DoorDash deliveries going to the wrong address and is frustrated by the company's policy of denying refunds if the drop-off is within 100 meters of the correct location.",
    "category": "support",
    "comments": [
      {
        "url": "https://www.reddit.com/r/restaurantowners/comments/1wi2evm/comment/pa8kmgi/",
        "depth": 0,
        "score": 9,
        "author": "IceBlackX007",
        "excerpt": "The major delivery services have figured out how to screw the restaurants, drivers and customers.",
        "posted_at": "2026-09-16T20:34:07.000Z",
        "author_url": "https://www.reddit.com/user/IceBlackX007/"
      },
      {
        "url": "https://www.reddit.com/r/restaurantowners/comments/1wi2evm/comment/pa9x88m/",
        "depth": 0,
        "score": 7,
        "author": "skinintown",
        "excerpt": "No one should be using doordash. They are a cancer on restaurants.",
        "posted_at": "2026-09-17T00:32:02.000Z",
        "author_url": "https://www.reddit.com/user/skinintown/"
      },
      {
        "url": "https://www.reddit.com/r/restaurantowners/comments/1wi2evm/comment/pa73822/",
        "depth": 0,
        "score": 7,
        "author": "GlobaI_Entropy",
        "excerpt": "Best solution on my end has been to not sign up for door dash. This is another level of headache I can live without.",
        "posted_at": "2026-09-16T16:54:22.000Z",
        "author_url": "https://www.reddit.com/user/GlobaI_Entropy/"
      },
      {
        "url": "https://www.reddit.com/r/restaurantowners/comments/1wi2evm/comment/pabqyzc/",
        "depth": 0,
        "score": 5,
        "author": "ken120",
        "excerpt": "Stop using dd. You giving up control and apparently getting way too many failed deliveries. And the customer is going to blame you instead of dd. Hire your own delivery drivers.",
        "posted_at": "2026-09-17T07:46:09.000Z",
        "author_url": "https://www.reddit.com/user/ken120/"
      },
      {
        "url": "https://www.reddit.com/r/restaurantowners/comments/1wi2evm/comment/pa70oba/",
        "depth": 0,
        "score": 5,
        "author": "D-ouble-D-utch",
        "excerpt": "Do not engage. This is a door dash problem.",
        "posted_at": "2026-09-16T16:43:56.000Z",
        "author_url": "https://www.reddit.com/user/D-ouble-D-utch/"
      },
      {
        "url": "https://www.reddit.com/r/restaurantowners/comments/1wi2evm/comment/pa79f6e/",
        "depth": 0,
        "score": 4,
        "author": "Captain_Wag",
        "excerpt": "If it's that important to you tell your DD rep you won't be using doordash anymore until you get your refund. If it's not a big deal to you just bite the bullet and move on.",
        "posted_at": "2026-09-16T17:19:47.000Z",
        "author_url": "https://www.reddit.com/user/Captain_Wag/"
      },
      {
        "url": "https://www.reddit.com/r/restaurantowners/comments/1wi2evm/comment/pa7472f/",
        "depth": 0,
        "score": 4,
        "author": "laggerzhubby",
        "excerpt": "No an owner but i have 4 neighbors within 100m of my home and im sure at least 1 would keep the delivery so this seems like bullshit to me (the refund procedure)",
        "posted_at": "2026-09-16T16:58:20.000Z",
        "author_url": "https://www.reddit.com/user/laggerzhubby/"
      },
      {
        "url": "https://www.reddit.com/r/restaurantowners/comments/1wi2evm/comment/pa70nm8/",
        "depth": 0,
        "score": 4,
        "author": "jroberts67",
        "excerpt": "Son did DD for a while while in college. They are too big to care, impossible to sue as an individual. Food's supposed to get delivered a 3rd floor apartment, driver drops it off at the bottom stairway, marks it delivered, zero refund.",
        "posted_at": "2026-09-16T16:43:51.000Z",
        "author_url": "https://www.reddit.com/user/jroberts67/"
      }
    ],
    "evidence": [
      "[post] I have a customer who had food delivered to their business, which is in a strip center. The driver took it TO THE WRONG BUSINESS - in fact the photo proof the dasher took showed the wrong business's name.",
      "[post] went to ask for a refund, and DD said \"Refund Amount: $0.00Refund Explanation: Never Delivered refunds cannot be processed for orders where the Dasher delivered the order within 100m of the customer address.\"",
      "[post] Have ya'll found an effective way around this? It happens ALL THE TIME - wrong apartment, wrong house, and in this case, wrong business."
    ],
    "virality": "somewhat_high",
    "post_date": "2026-09-16T16:39:09.000Z",
    "post_kind": "text",
    "post_text": "I have a customer who had food delivered to their business, which is in a strip center. The driver took it TO THE WRONG BUSINESS - in fact the photo proof the dasher took showed the wrong business's name.\n\nwent to ask for a refund, and DD said \"Refund Amount: $0.00Refund Explanation: Never Delivered refunds cannot be processed for orders where the Dasher delivered the order within 100m of the customer address.\"\n\nHave ya'll found an effective way around this? It happens ALL THE TIME - wrong apartment, wrong house, and in this case, wrong business.\n\nDoes that mean in NYC they can deliver to the 11th floor if you paid for it to be delivered to the 42 floor? but latitude/longitude-wise, it WAS taken to the correct building (I had this happen once, but It was like 11th floor delivered vs 27th where requested)\n\nSO DD can, on a rainy day, deliver the food 99m from your door, log their GPS - and then leave, and there's no refund?\n\n~~~~~~~~~~~~~~~\n\nEdit -sorry - i didn't say- my restaurant's app uses DD to deliver food when people choose, on our app or site - GET MY FOOD DELIVERED. so it is my problem",
    "sentiment": "negative",
    "subreddit": "restaurantowners",
    "event_date": "2026-09",
    "post_title": "Fighting a DD \"Customer says food not delivered\" complaint - when it WAS delivered - to the wrong address (with photo evidence)",
    "prominence": "core",
    "source_url": "https://www.reddit.com/r/restaurantowners/comments/1wi2evm/fighting_a_dd_customer_says_food_not_delivered/",
    "entity_role": "vendor",
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    "subreddit_url": "https://www.reddit.com/r/restaurantowners/",
    "total_upvotes": 11,
    "comments_total": 24,
    "total_comments": 24,
    "other_companies": [
      {
        "name": "Uber Eats",
        "role": "alternative",
        "domain": "uber.com"
      }
    ],
    "post_author_url": "https://www.reddit.com/user/bluegrass__dude/",
    "signal_category": "feedback",
    "comments_included": 13
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