A parts person at a General Motors dealership describes the CX Connect portal for ordering restricted parts as extremely time-consuming and convoluted, citing a multi-screen process and a minor...

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    "summary": "A parts person at a General Motors dealership describes the CX Connect portal for ordering restricted parts as extremely time-consuming and convoluted, citing a multi-screen process and a minor typo that caused a four-day delay on a critical part.",
    "category": "usability",
    "comments": [
      {
        "url": "https://www.reddit.com/r/partscounter/comments/1wn8rq9/comment/pbcwt4t/",
        "depth": 0,
        "score": 3,
        "author": "tbizlkit",
        "excerpt": "Pank you por calling Dpak….i get nightmares..",
        "posted_at": "2026-09-22T13:03:04.000Z",
        "author_url": "https://www.reddit.com/user/tbizlkit/"
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      {
        "url": "https://www.reddit.com/r/partscounter/comments/1wn8rq9/comment/pbcyzcy/",
        "depth": 0,
        "score": 3,
        "author": "AdComprehensive2594",
        "excerpt": "Coming from porsche, GM is the biggest joke.",
        "posted_at": "2026-09-22T13:13:58.000Z",
        "author_url": "https://www.reddit.com/user/AdComprehensive2594/"
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      {
        "url": "https://www.reddit.com/r/partscounter/comments/1wn8rq9/comment/pbdczwl/",
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        "author": "Etthomehome",
        "excerpt": "Use the chat feature. They do all the same things and you don't have top wait on the phone or for the case to get closed. Usually done within 10 minutes.",
        "posted_at": "2026-09-22T14:20:48.000Z",
        "author_url": "https://www.reddit.com/user/Etthomehome/"
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        "author": "mi04se1",
        "excerpt": "I always use chat or call partech if it's an issue with the catalog or I can't find something",
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        "author_url": "https://www.reddit.com/user/mi04se1/"
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        "author": "josethecat",
        "excerpt": "Not once since it came out have i used it. To me its too time consuming to sit their and fill it out. I prefer sitting on the phone anyways as it gives me a chance to not be bothered and catch up on paperwork.",
        "posted_at": "2026-09-24T00:42:58.000Z",
        "author_url": "https://www.reddit.com/user/josethecat/"
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        "author": "That_Style_979",
        "excerpt": "Chat in the bottom right corner. Works for us every tine",
        "posted_at": "2026-09-22T19:50:42.000Z",
        "author_url": "https://www.reddit.com/user/That_Style_979/"
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        "url": "https://www.reddit.com/r/partscounter/comments/1wn8rq9/comment/pbfjno8/",
        "depth": 0,
        "score": 1,
        "author": "agentUi",
        "excerpt": "having to download templates from one tab just to re-upload them to the first screen is insane. we build custom internal forms at agentui for ops teams dealing with legacy vendor portals like this, mainly to pre-validate field formatting before submitting so a missing letter doesn't leave a backorder sitting in limbo for two weeks.",
        "posted_at": "2026-09-22T19:55:39.000Z",
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      "[post] GM dealer parts people, how's your experience using CX connect to get restricted parts? I think it sucks and is way to time consuming. There's way to many steps.",
      "[post] From filing out forms, to filing out templates from different screens then downloading it back to the original screen. Why not have everything on one screen?",
      "[post] Parts are in 051, and low and behold I left out the E when typing in PIT6503E!!! After filling the form out and typing that probably 5 time on diff lines, they would not release the part!! Fixed now, so may get it typical Gm fashion, 2 days maybe 2 weeks."
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    "post_date": "2026-09-22T12:56:57.000Z",
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    "post_text": "GM dealer parts people, how's your experience using CX connect to get restricted parts? I think it sucks and is way to time consuming. There's way to many steps. From filing out forms, to filing out templates from different screens then downloading it back to the original screen. Why not have everything on one screen? On top of that, we have had a few warr ones in the shop that requires a tech to make a tac case and then requires parts to do the CX garbage. Did one last week for a PIT6503E, the known camara issue, been waiting about 4 days with no update. Parts are in 051, and low and behold I left out the E when typing in PIT6503E!!! After filling the form out and typing that probably 5 time on diff lines, they would not release the part!! Fixed now, so may get it typical Gm fashion, 2 days maybe 2 weeks. Who knows with these assholes. I'm venting, and really happy I only have a few more years left dealing with these people. Gm used to be a somewhat decent ran company with people who were good. Not today, what a trainwreck! Hope you all have a good day!!",
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curl https://signals.autobound.ai/v1/signals/49a53787-7277-5944-a813-fdbc6818eb99 \
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curl -X POST https://signals.autobound.ai/v1/companies/enrich \
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  -H "Content-Type: application/json" \
  -d '{"domain":"gm.com","limit":20}'