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A user of the legal AI tool Harvey reports that response times vary from instant to 10 minutes depending on query complexity, particularly when searching integrated systems like Outlook or...

What happened

A user of the legal AI tool Harvey reports that response times vary from instant to 10 minutes depending on query complexity, particularly when searching integrated systems like Outlook or NetDocuments, and praises a feature that notifies them by email when long-running tasks are complete.

Source

RedditSep 19, 2026By u/LoveInTheFarm

r/legaltech

Response time Harvey/Legora

upvotes
0
comments
5

Post

Highlighted: the lines this signal was extracted from

Actually I build a simple law tool based on LLMThe answer can take 2-4 minutes to show up, I never see Harvey/Legora in real use so I'm wondering about my response time. With Harvey/Legora/Other big Ai name, the answer is instant ? How long are you willing to wait for a response ? Do you prefer a short response and reasking if necessary or an answer Wall of text ?

Also quoted as evidence

  • [comment u/alexoftheglen] With Harvey it’s anything from instant to 10 minutes depending on the query. When it’s document heavy or needs to go search Outlook or Netdocs then it takes a while.

  • [comment u/alexoftheglen] What’s nice is that if it is going to take more than about a minute a “notify me” dialogue will pop up and it will email you when it’s done.

reddit.com/r/legaltech/comments/1wkh8e2/response_time_harveylegoraRead the full source

Comments on the post

4 of 5 comments
  • “You can see Harvey’s avg response time in their blogs about Harvey LAB. Then run that benchmark (n.b. wont be exactly the same Qs) on your own system and see how you compare.”

    u/No_Fig10774 points · Sep 19, 2026View

  • “Depends on what the task I’m trying to complete is. It can take a few minutes sometimes but that’s for a more complex response.”

    u/KaloolFantasia3 points · Sep 19, 2026View

  • “I think acceptable response time depends heavily on the task. Two minutes for reviewing a huge contract feels different from two minutes for answering a simple question.”

    u/DependentBus53132 points · Sep 19, 2026View

  • “With Harvey it’s anything from instant to 10 minutes depending on the query. When it’s document heavy or needs to go search Outlook or Netdocs then it takes a while. What’s nice is that if it is going to take more than about a minute a “notify me” dialogue will pop up and it will email you when it’s done. Provided you’re able to context switch it can be quite effective to set a bunch of tasks goin”

    u/alexoftheglen1 points · Sep 19, 2026View

Extracted by Autobound

From the Signal API record
Signal
Customer feedback

What this signalsUser posts often show product pain before it reaches reviews or churn.

Subreddit
r/legaltech

Companies

  • LegoraAlso named
  • MicrosoftAlso named
  • NetDocumentsAlso named

The full record

From the Signal API record

Numbers

Mentions
4

Details

Timing
Ongoing state
Category
Usability
Virality
Very low
Post kind
Text
Prominence
Core
Company's role
Vendor

Topics and mentions

Topics

  • legaltech
  • performance
  • usability
  • ai
  • llm

Flair

  • Question / Tech Stack Advice

Extraction

Sentiment
Mixed
Detected
Sep 19, 2026
signal_type
reddit-company
signal_subtype
customerFeedback

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The API returns more than this page shows

This page shows a preview. The full reddit-company record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
Show the full JSONThe record on this page and the API request

GET /v1/signals/7eaaa549-224e-5162-acbb-3c8221dc05cd returns this record as JSON. POST /v1/companies/enrich returns every signal for harvey.ai.

{
  "signal_id": "7eaaa549-224e-5162-acbb-3c8221dc05cd",
  "signal_type": "reddit-company",
  "signal_subtype": "customerFeedback",
  "detected_at": "2026-09-19T09:04:42+00:00",
  "company": {
    "name": "Harvey",
    "domain": "harvey.ai"
  },
  "data": {
    "nsfw": false,
    "stage": "none",
    "awards": 0,
    "timing": "ongoing_state",
    "topics": [
      "legaltech",
      "ai",
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      "llm"
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    "post_id": "1wkh8e2",
    "summary": "A user of the legal AI tool Harvey reports that response times vary from instant to 10 minutes depending on query complexity, particularly when searching integrated systems like Outlook or NetDocuments, and praises a feature that notifies them by email when long-running tasks are complete.",
    "category": "usability",
    "comments": [
      {
        "url": "https://www.reddit.com/r/legaltech/comments/1wkh8e2/comment/paqotxb/",
        "depth": 0,
        "score": 4,
        "author": "No_Fig1077",
        "excerpt": "You can see Harvey’s avg response time in their blogs about Harvey LAB. Then run that benchmark (n.b. wont be exactly the same Qs) on your own system and see how you compare.",
        "posted_at": "2026-09-19T10:15:53.000Z",
        "author_url": "https://www.reddit.com/user/No_Fig1077/"
      },
      {
        "url": "https://www.reddit.com/r/legaltech/comments/1wkh8e2/comment/paqk6fg/",
        "depth": 0,
        "score": 3,
        "author": "KaloolFantasia",
        "excerpt": "Depends on what the task I’m trying to complete is. It can take a few minutes sometimes but that’s for a more complex response.",
        "posted_at": "2026-09-19T09:36:56.000Z",
        "author_url": "https://www.reddit.com/user/KaloolFantasia/"
      },
      {
        "url": "https://www.reddit.com/r/legaltech/comments/1wkh8e2/comment/paqnxdi/",
        "depth": 0,
        "score": 2,
        "author": "DependentBus5313",
        "excerpt": "I think acceptable response time depends heavily on the task. Two minutes for reviewing a huge contract feels different from two minutes for answering a simple question.",
        "posted_at": "2026-09-19T10:08:38.000Z",
        "author_url": "https://www.reddit.com/user/DependentBus5313/"
      },
      {
        "url": "https://www.reddit.com/r/legaltech/comments/1wkh8e2/comment/partmqg/",
        "depth": 0,
        "score": 1,
        "author": "alexoftheglen",
        "excerpt": "With Harvey it’s anything from instant to 10 minutes depending on the query. When it’s document heavy or needs to go search Outlook or Netdocs then it takes a while. What’s nice is that if it is going to take more than about a minute a “notify me” dialogue will pop up and it will email you when it’s done. Provided you’re able to context switch it can be quite effective to set a bunch of tasks goin",
        "posted_at": "2026-09-19T14:23:48.000Z",
        "author_url": "https://www.reddit.com/user/alexoftheglen/"
      }
    ],
    "evidence": [
      "[post] With Harvey/Legora/Other big Ai name, the answer is instant ?",
      "[comment u/alexoftheglen] With Harvey it’s anything from instant to 10 minutes depending on the query. When it’s document heavy or needs to go search Outlook or Netdocs then it takes a while.",
      "[comment u/alexoftheglen] What’s nice is that if it is going to take more than about a minute a “notify me” dialogue will pop up and it will email you when it’s done."
    ],
    "virality": "very_low",
    "post_date": "2026-09-19T09:04:42.000Z",
    "post_kind": "text",
    "post_text": "Actually I build a simple law tool based on LLMThe answer can take 2-4 minutes to show up, I never see Harvey/Legora in real use so I'm wondering about my response time.\n\nWith Harvey/Legora/Other big Ai name, the answer is instant ?\n\nHow long are you willing to wait for a response ?\n\nDo you prefer a short response and reasking if necessary or an answer Wall of text ?",
    "sentiment": "mixed",
    "subreddit": "legaltech",
    "post_flair": [
      "Question / Tech Stack Advice"
    ],
    "post_title": "Response time Harvey/Legora",
    "prominence": "core",
    "source_url": "https://www.reddit.com/r/legaltech/comments/1wkh8e2/response_time_harveylegora/",
    "entity_role": "vendor",
    "post_author": "LoveInTheFarm",
    "upvote_ratio": 0.2857142857142857,
    "mention_count": 4,
    "mention_surge": true,
    "subreddit_url": "https://www.reddit.com/r/legaltech/",
    "total_upvotes": 0,
    "comments_total": 5,
    "total_comments": 5,
    "other_companies": [
      {
        "name": "Legora",
        "role": "competitor",
        "domain": "legora.com"
      },
      {
        "name": "Microsoft",
        "role": "partner",
        "domain": "microsoft.com"
      },
      {
        "name": "NetDocuments",
        "role": "partner",
        "domain": "netdocuments.com"
      }
    ],
    "post_author_url": "https://www.reddit.com/user/LoveInTheFarm/",
    "signal_category": "feedback",
    "comments_included": 4
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}

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