Hawaiian Airlines passengers report an ongoing mobile app glitch that incorrectly charges cardholders $100 for two checked bags that are supposed to be free with their co-branded credit card.

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    "post_id": "1w2quai",
    "summary": "Hawaiian Airlines passengers report an ongoing mobile app glitch that incorrectly charges cardholders $100 for two checked bags that are supposed to be free with their co-branded credit card.",
    "category": "reliability",
    "comments": [
      {
        "url": "https://www.reddit.com/r/VisitingHawaii/comments/1w2quai/comment/p6ulypk/",
        "depth": 0,
        "score": 8,
        "author": "ry-yo",
        "excerpt": "But when I tried checking in on the app 24 hours before the flight, and selected the option for 2 checked bags, the app told me that would cost $100.\n\n maybe it thought you were trying to add 2 bags on top of your 2 free bags?",
        "posted_at": "2026-08-30T19:31:09.000Z",
        "author_url": "https://www.reddit.com/user/ry-yo/"
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        "url": "https://www.reddit.com/r/VisitingHawaii/comments/1w2quai/comment/p6unc2a/",
        "depth": 0,
        "score": 3,
        "author": "slogive1",
        "excerpt": "Alaska airlines now.",
        "posted_at": "2026-08-30T19:37:36.000Z",
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        "url": "https://www.reddit.com/r/VisitingHawaii/comments/1w2quai/comment/p6us1db/",
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        "author": "Hayarizu1",
        "excerpt": "I have had the same experience. I always buy tickets with my card and on our last trip this happened.",
        "posted_at": "2026-08-30T19:59:55.000Z",
        "author_url": "https://www.reddit.com/user/Hayarizu1/"
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        "url": "https://www.reddit.com/r/VisitingHawaii/comments/1w2quai/comment/p6uvyuj/",
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        "author": "hellboi808",
        "excerpt": "Saw that too, I had to re-enter my HA#",
        "posted_at": "2026-08-30T20:18:32.000Z",
        "author_url": "https://www.reddit.com/user/hellboi808/"
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        "url": "https://www.reddit.com/r/VisitingHawaii/comments/1w2quai/comment/p6v90tp/",
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        "author": "zombifies",
        "excerpt": "This started happening after the merger around April or May 2025. I know since I had a flight using HA in March (no issues) but in May I got that $100 charge if I checked in via the app. I've had to check my bags at the counter since.",
        "posted_at": "2026-08-30T21:22:04.000Z",
        "author_url": "https://www.reddit.com/user/zombifies/"
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    "evidence": [
      "[post] But when I tried checking in on the app 24 hours before the flight, and selected the option for 2 checked bags, the app told me that would cost $100.",
      "[post] She said this was a glitch that has been happening a lot \"at least since April\".",
      "[comment u/zombifies] This started happening after the merger around April or May 2025. I know since I had a flight using HA in March (no issues) but in May I got that $100 charge if I checked in via the app. I've had to check my bags at the counter since."
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    "post_text": "(I hope this is in scope for the sub - I would argue that it is, on the grounds that a high percentage of people traveling to/from Hawaii would benefit from this information.)\n\nI bought my tickets for my August flight from the Hawaiian Airlines website, using the Hawaiian Airlines \"World Elite\" MasterCard, which according to [https://www.hawaiianairlines.com/content/travel-info/optional-services-fees](https://www.hawaiianairlines.com/content/travel-info/optional-services-fees) means I was supposed to get up to 2 checked bags for free. But when I tried checking in on the app 24 hours before the flight, and selected the option for 2 checked bags, the app told me that would cost $100.\n\nOn the day of the flight I went through the line at the Hawaiian Airlines customer service counter in Honolulu, and the agent looked up the record of my purchase and confirmed I had bought the tickets from the HA website using the HA MasterCard, and that means the 2 checked bags were supposed to be free, so she waived the fee. She said this was a glitch that has been happening a lot \"at least since April\".\n\nJust a heads-up since I assume a lot of people might try adding a checked bag and see the fee without realizing it's supposed to be free.\n\nI still like the company - giving everyone a free shot of rum right before you land in Hawaii, will do that - but they should fix this.\n\nMahalo!",
    "sentiment": "mixed",
    "subreddit": "VisitingHawaii",
    "event_date": "2026-08",
    "post_flair": [
      "Multiple Islands"
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    "post_title": "The Hawaiian Airlines might try to charge you (incorrectly) for your checked bags, even if you bought your tickets from HA website using HA MasterCard (in which case 2 checked bags are supposed to be free)",
    "prominence": "core",
    "source_url": "https://www.reddit.com/r/VisitingHawaii/comments/1w2quai/the_hawaiian_airlines_might_try_to_charge_you/",
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