New IBM CHRO Study: AI Puts Critical Thinking at the Center of Workforce Priorities

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    "url": "https://www.prnewswire.com/news-releases/new-ibm-chro-study-ai-puts-critical-thinking-at-the-center-of-workforce-priorities-302883602.html",
    "title": "New IBM CHRO Study: AI Puts Critical Thinking at the Center of Workforce Priorities",
    "excerpt": "ARMONK, N.Y. , Sept. 21, 2026 /PRNewswire/ -- A new global study from the IBM (NYSE: IBM ) Institute for Business Value points to a disconnect between the skills Chief Human Resource Officers (CHROs) say AI requires and those employees prioritize. While 71% of CHROs identify the ability to supervise, validate and override AI outputs as the workforce's most essential skill, only 29% of employees rank judgment as important. The study ,* which surveyed 1,500 CHROs and 8,800 employees globally, finds that 60% of employees worry about skills erosion, with critical thinking cited most often as declining. At the same time, CHROs identify critical thinking (57%) and human judgment (48%) as among the workforce's most important capabilities. The findings also show that organizations creating the greatest value from AI are redesigning work, decision-making and workforce capabilities around people and technology. Organizations that clearly define workflows as human-led, AI-assisted or AI-executed report achieving 18% risk reduction and 20% quality improvement. Yet, nearly half (46%) of organizations do not involve the CHRO when AI strategy is being defined. \"AI is changing not only how work gets done, but where people can contribute the greatest value,\" said Nickle LaMoreaux, Senior Vice President and Chief Human Resources Officer, IBM. \"As AI takes on more routine and process-driven...",
    "product": "CHRO Study",
    "summary": "IBM's Institute for Business Value, in collaboration with Oxford Economics, published a new global study on the impact of AI on workforce priorities, surveying 1,500 CHROs and 8,800 employees.",
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