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IntelCustomer feedback

An Intel Management Engine (ME) firmware update, delivered through a Dell laptop, caused unexpected downtime for a user in the building automation industry.

What happened

Post: "Well I was going to try and work today. Activated new licenses and went to restart my laptop….."

Source

Comments on the post

5 of 35 comments
  • “This must be AI generated. Your laptop isn’t on a stack of half water damaged boxes next to a pile of used belts and filters.”

    u/Bdanmcm46 points · Sep 24, 2026View

  • “You're lucky, the other day a windows update cleared all the windows vpn connexion I had configured, took 2 hours to load a restore point from a few days before.”

    u/RadiateurRougeBlanc13 points · Sep 24, 2026View

  • “Name of the table for laptop please 🙏”

    u/zzashhh6 points · Sep 24, 2026View

  • “How do you have your second monitor sat on top of the laptop?”

    u/SpookyG0D4 points · Sep 24, 2026View

  • “Sweep the floor”

    u/Ok_Composer_11504 points · Sep 24, 2026View

Extracted by Autobound

From the Signal API record
Signal
Customer feedback

What this signalsUser posts often show product pain before it reaches reviews or churn.

Subreddit
r/BuildingAutomation
Event date
Sep 2026

Companies

  • DellAlso named

The full record

From the Signal API record

Numbers

Mentions
6

Details

Timing
In progress
Category
Reliability
Link URL
i.redd.it
Virality
High
Post kind
Image
Prominence
Core
Company's role
Vendor

Topics and mentions

Topics

  • firmware
  • reliability
  • downtime
  • update

Products named

  • Intel Management Engine

Extraction

Sentiment
Negative
Detected
Sep 24, 2026
signal_type
reddit-company
signal_subtype
customerFeedback

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The API returns more than this page shows

This page shows a preview. The full reddit-company record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
Show the full JSONThe record on this page and the API request

GET /v1/signals/2d2e4efe-9c46-5ef3-aca2-c8d5775e24f4 returns this record as JSON. POST /v1/companies/enrich returns every signal for intel.com.

{
  "signal_id": "2d2e4efe-9c46-5ef3-aca2-c8d5775e24f4",
  "signal_type": "reddit-company",
  "signal_subtype": "customerFeedback",
  "detected_at": "2026-09-24T13:33:53+00:00",
  "company": {
    "name": "Intel",
    "domain": "intel.com"
  },
  "data": {
    "nsfw": false,
    "stage": "none",
    "awards": 0,
    "timing": "in_progress",
    "topics": [
      "firmware",
      "update",
      "reliability",
      "downtime"
    ],
    "post_id": "1wp1s7o",
    "summary": "An Intel Management Engine (ME) firmware update, delivered through a Dell laptop, caused unexpected downtime for a user in the building automation industry.",
    "category": "reliability",
    "comments": [
      {
        "url": "https://www.reddit.com/r/BuildingAutomation/comments/1wp1s7o/comment/pbrspy1/",
        "depth": 0,
        "score": 46,
        "author": "Bdanmcm",
        "excerpt": "This must be AI generated. Your laptop isn’t on a stack of half water damaged boxes next to a pile of used belts and filters.",
        "posted_at": "2026-09-24T14:15:35.000Z",
        "author_url": "https://www.reddit.com/user/Bdanmcm/"
      },
      {
        "url": "https://www.reddit.com/r/BuildingAutomation/comments/1wp1s7o/comment/pbrmp30/",
        "depth": 0,
        "score": 13,
        "author": "RadiateurRougeBlanc",
        "excerpt": "You're lucky, the other day a windows update cleared all the windows vpn connexion I had configured, took 2 hours to load a restore point from a few days before.",
        "posted_at": "2026-09-24T13:48:12.000Z",
        "author_url": "https://www.reddit.com/user/RadiateurRougeBlanc/"
      },
      {
        "url": "https://www.reddit.com/r/BuildingAutomation/comments/1wp1s7o/comment/pbs1vuh/",
        "depth": 0,
        "score": 6,
        "author": "zzashhh",
        "excerpt": "Name of the table for laptop please 🙏",
        "posted_at": "2026-09-24T14:55:57.000Z",
        "author_url": "https://www.reddit.com/user/zzashhh/"
      },
      {
        "url": "https://www.reddit.com/r/BuildingAutomation/comments/1wp1s7o/comment/pbtw175/",
        "depth": 0,
        "score": 4,
        "author": "SpookyG0D",
        "excerpt": "How do you have your second monitor sat on top of the laptop?",
        "posted_at": "2026-09-24T19:34:42.000Z",
        "author_url": "https://www.reddit.com/user/SpookyG0D/"
      },
      {
        "url": "https://www.reddit.com/r/BuildingAutomation/comments/1wp1s7o/comment/pbrl7d0/",
        "depth": 0,
        "score": 4,
        "author": "Ok_Composer_1150",
        "excerpt": "Sweep the floor",
        "posted_at": "2026-09-24T13:41:19.000Z",
        "author_url": "https://www.reddit.com/user/Ok_Composer_1150/"
      },
      {
        "url": "https://www.reddit.com/r/BuildingAutomation/comments/1wp1s7o/comment/pbs6vzh/",
        "depth": 0,
        "score": 4,
        "author": "No_Inflation_3381",
        "excerpt": "Just had this happen to a dell tower on me. Restart the computer. As soon as you do, keep spammimg f2 to open up BIOS. Once in on the left go to storage. once in storage, change the mode from AHCI to RAID. Or vice versa put it to whatever it's not set at right now. Save the changes on the bottom. Or apply them whatever it says, then restart the computer. It worked for me.",
        "posted_at": "2026-09-24T15:17:29.000Z",
        "author_url": "https://www.reddit.com/user/No_Inflation_3381/"
      },
      {
        "url": "https://www.reddit.com/r/BuildingAutomation/comments/1wp1s7o/comment/pbs943j/",
        "depth": 0,
        "score": 3,
        "author": "Kinky_Pinata",
        "excerpt": "Love them safety boots",
        "posted_at": "2026-09-24T15:26:53.000Z",
        "author_url": "https://www.reddit.com/user/Kinky_Pinata/"
      },
      {
        "url": "https://www.reddit.com/r/BuildingAutomation/comments/1wp1s7o/comment/pbruuey/",
        "depth": 0,
        "score": 2,
        "author": "buttsoupsippin",
        "excerpt": "Trane custom?",
        "posted_at": "2026-09-24T14:25:05.000Z",
        "author_url": "https://www.reddit.com/user/buttsoupsippin/"
      }
    ],
    "evidence": [
      "[title] Well I was going to try and work today. Activated new licenses and went to restart my laptop…..",
      "[image] Waiting for Intel(R) ME FW Update to complete"
    ],
    "link_url": "https://i.redd.it/6bep33660hrh1.jpeg",
    "virality": "high",
    "image_url": "https://i.redd.it/6bep33660hrh1.jpeg",
    "post_date": "2026-09-24T13:33:53.000Z",
    "post_kind": "image",
    "sentiment": "negative",
    "subreddit": "BuildingAutomation",
    "event_date": "2026-09",
    "post_title": "Well I was going to try and work today. Activated new licenses and went to restart my laptop…..",
    "prominence": "core",
    "source_url": "https://www.reddit.com/r/BuildingAutomation/comments/1wp1s7o/well_i_was_going_to_try_and_work_today_activated/",
    "entity_role": "vendor",
    "post_author": "sinzey83",
    "upvote_ratio": 1,
    "mention_count": 6,
    "mention_surge": true,
    "subreddit_url": "https://www.reddit.com/r/BuildingAutomation/",
    "total_upvotes": 80,
    "comments_total": 35,
    "total_comments": 35,
    "other_companies": [
      {
        "name": "Dell",
        "role": "partner",
        "domain": "dell.com"
      }
    ],
    "post_author_url": "https://www.reddit.com/user/sinzey83/",
    "signal_category": "feedback",
    "comments_included": 11,
    "products_mentioned": [
      "Intel Management Engine"
    ]
  }
}

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