Post highlights 'chic' customer service improvements over apologies and emails.

{
  "signal_id": "0593de93-d35d-43ea-a334-4ccdbf83f165",
  "signal_type": "linkedin-post-company",
  "signal_subtype": "linkedinPost",
  "detected_at": "2026-08-13T08:37:35.936+00:00",
  "company": {
    "name": "Iterable",
    "domain": "iterable.com"
  },
  "data": {
    "tags": [
      "Customer Experience",
      "Customer Service",
      "Communications",
      "Operations"
    ],
    "summary": "Post highlights 'chic' customer service improvements over apologies and emails.",
    "post_url": "https://www.linkedin.com/posts/iterable_kinda-chic-to-fix-the-experience-instead-activity-7493304419263021056-pN81",
    "num_likes": 20,
    "post_text": "Kinda chic to fix the experience instead of writing an apology email for it.\n\nKinda chic to send fewer emails, not more.\n\nKinda chic to make the refund easy.\n\nKinda chic to not send three messages at the same time to customers.\n\nKinda chic to notice the customer before they complain.\n\nKinda chic to not make the customer repeat themselves to four different people.\n\nKinda chic to let the customer skip the survey if they already told you what's wrong.",
    "initiatives": [
      {
        "topic": "improving customer experience proactively",
        "urgency": 0.8
      },
      {
        "topic": "reducing customer communication emails",
        "urgency": 0.6
      },
      {
        "topic": "streamlining refund process",
        "urgency": 0.7
      },
      {
        "topic": "improving customer support efficiency",
        "urgency": 0.75
      }
    ],
    "pain_points": [
      {
        "topic": "poor customer experience leading to complaints",
        "intensity": 0.7
      },
      {
        "topic": "inefficient customer communication channels",
        "intensity": 0.6
      },
      {
        "topic": "customer having to repeat information",
        "intensity": 0.7
      },
      {
        "topic": "unnecessary customer surveys",
        "intensity": 0.5
      }
    ],
    "posted_date": "2026-08-12T13:56:32.416Z",
    "num_comments": 3
  }
}

curl https://signals.autobound.ai/v1/signals/0593de93-d35d-43ea-a334-4ccdbf83f165 \
  -H "X-API-KEY: $AUTOBOUND_API_KEY"

curl -X POST https://signals.autobound.ai/v1/companies/enrich \
  -H "X-API-KEY: $AUTOBOUND_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"domain":"iterable.com","limit":20}'