A Red Hat Learning Subscription (RHLS) customer reports severe, ongoing reliability issues for the past two to three weeks, with lab environments taking over 90 minutes to create, failing to...

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  "detected_at": "2026-09-26T17:18:19+00:00",
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    "post_id": "1wqw1l5",
    "summary": "A Red Hat Learning Subscription (RHLS) customer reports severe, ongoing reliability issues for the past two to three weeks, with lab environments taking over 90 minutes to create, failing to restart, and receiving ineffective support, causing significant frustration given the cost.",
    "category": "reliability",
    "comments": [
      {
        "url": "https://www.reddit.com/r/redhat/comments/1wqw1l5/comment/pc7kw0b/",
        "depth": 0,
        "score": 3,
        "author": "No_Rhubarb_7222",
        "excerpt": "As far as I know, no one from Training participates in this sub. So Training support and problem reporting is the way to go.\n\n More generally, while they do have 24/7 support coverage for RHLS, there’s not 24/7 engineering for it (as far as I know), so if things require engineering, it won’t be fixable on a weekend.",
        "posted_at": "2026-09-26T17:43:13.000Z",
        "author_url": "https://www.reddit.com/user/No_Rhubarb_7222/"
      },
      {
        "url": "https://www.reddit.com/r/redhat/comments/1wqw1l5/comment/pc7hnih/",
        "depth": 0,
        "score": 1,
        "author": "MindStalker",
        "excerpt": ".18 or .22??  .22 seems more stable for me.",
        "posted_at": "2026-09-26T17:29:13.000Z",
        "author_url": "https://www.reddit.com/user/MindStalker/"
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      {
        "url": "https://www.reddit.com/r/redhat/comments/1wqw1l5/comment/pc7klz3/",
        "depth": 0,
        "score": 1,
        "author": "fealoce1",
        "excerpt": "I am not understanding .18 and .22. Is there a way to choose a different release of the lab environments or something?",
        "posted_at": "2026-09-26T17:42:00.000Z",
        "author_url": "https://www.reddit.com/user/fealoce1/"
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      {
        "url": "https://www.reddit.com/r/redhat/comments/1wqw1l5/comment/pc7oilt/",
        "depth": 0,
        "score": 1,
        "author": "gastroengineer",
        "excerpt": "Openshift labs takes a long time to get created, even if they are coming in from a shutdown state. My rule of thumb is to wait for about 20-25 minutes before I run the lab script.\n\n Yes, I know that is not acceptable, but at least it meant that I don't need to start over and rebuild for whatever reason.",
        "posted_at": "2026-09-26T17:59:10.000Z",
        "author_url": "https://www.reddit.com/user/gastroengineer/"
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      {
        "url": "https://www.reddit.com/r/redhat/comments/1wqw1l5/comment/pc7hhsq/",
        "depth": 0,
        "score": 1,
        "author": "fealoce1",
        "excerpt": "Same here trying to prepare for the ex436 on Monday. Lab access just unavailable. Needs to be fixed asap. The outage site says they are up. Ridiculous.",
        "posted_at": "2026-09-26T17:28:34.000Z",
        "author_url": "https://www.reddit.com/user/fealoce1/"
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    "evidence": [
      "[post] Have been burning unnecessary amounts of hours trying to deploy/recreate lab environments in RHLS.",
      "[post] I've had to destroy lab that i previously stopped numerous times and recreate from scratch, often taking over a hour and a half (when it says it should only take 40 minutes), and then when i am finished and shut it down (after doing lab finish command and stopping the lab), it's just completely broken when trying to start it back up.",
      "[post] For the price of admission, this is extremely aggravating and causing lost days and hours.",
      "[post] Red Hat, please assist here. Chat support is doing nothing."
    ],
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    "post_date": "2026-09-26T17:18:19.000Z",
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    "post_text": "Have been burning unnecessary amounts of hours trying to deploy/recreate lab environments in RHLS. I've had to destroy lab that i previously stopped numerous times and recreate from scratch, often taking over a hour and a half (when it says it should only take 40 minutes), and then when i am finished and shut it down (after doing lab finish command and stopping the lab), it's just completely broken when trying to start it back up.\n\nThis has been a ongoing issue for a while now, and when it does work, it's taking 10 to 15 minutes for any \"lab start (xxx)\" to even re initiate (often failing and having to recreate entire lab all over again).\n\nI've opened numerous support chats and they don't really seem to resolve anything. Just wasting sensless amount of lab hours with this issue.\n\ncurrently trying to finish labs to take ex280 this week so i can move onto ex380, but been struggling with it for at least two or three weeks now. Even worse, i have limited time to study and lab, and so that time is almost always consumed by fighting to get the lab environment to work.\n\nFor the price of admission, this is extremely aggravating and causing lost days and hours.\n\nRed Hat, please assist here. Chat support is doing nothing.",
    "sentiment": "negative",
    "subreddit": "redhat",
    "event_date": "2026-09",
    "post_title": "Lab environments in RHLS having major issues past week or two.",
    "prominence": "core",
    "source_url": "https://www.reddit.com/r/redhat/comments/1wqw1l5/lab_environments_in_rhls_having_major_issues_past/",
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