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SamsungProduct change

Samsung's One UI 9 software update for its Galaxy devices has caused a breaking change, disabling biometric unlock functionality in the 1Password application.

What happened

Post: "Biometric unlock not working"

Source

RedditOct 1, 2026By u/JoeFabitz331

r/1Password

Biometric unlock not working

upvotes
3
comments
6

Post

Highlighted: the lines this signal was extracted from

I updated yesterday to One Ui 9 and biometric unlock is no longer is working. I un and reinstalled, toggled biometric setting, app still prompts for full password evertime I open the app. Anyone seeing this or have any suggestions?

Also quoted as evidence

  • [comment u/1PasswordCS-Blake] I’ve seen a couple of reports of this since One UI 9 landed, and I’d really like to get both of yours in front of our Android team. We do have a few different biometric unlock issues we’re already tracking, but I don’t want to assume this is one of them when both of you saw it start immediately after the Samsung update.

reddit.com/r/1Password/comments/1wulbeu/biometric_unlock_not_workingRead the full source

Comments on the post

3 of 6 comments
  • “ah yes Samsung phone. I ahve the same issue. there were other posts about this. it has so.ething to do with know I think. the security chip not the app. my workaround if I want to open directly is I hold the icon and get the quick action like search. that gets around the spinning wheel of boredom.”

    u/forsurebros4 points · Oct 1, 2026View

  • “I'm having the same issue on Galaxy S26. Hoping this is something 1password can fix.. Annoying!”

    u/Lazy_Research_10353 points · Oct 1, 2026View

  • “Hey u/JoeFabitz331 and u/Lazy_Research_1035! I’ve seen a couple of reports of this since One UI 9 landed, and I’d really like to get both of yours in front of our Android team. We do have a few different biometric unlock issues we’re already tracking, but I don’t want to assume this is one of them when both of you saw it start immediately after the Samsung update. Could you both email us at supp”

    u/1PasswordCS-Blake1 points · Oct 1, 2026View

Extracted by Autobound

From the Signal API record
Signal
Product change

What this signalsUser posts often show product pain before it reaches reviews or churn.

Subreddit
r/1Password
Stage
Confirmed
Event date
Sep 2026

Companies

  • 1PasswordAlso named

The full record

From the Signal API record

Numbers

Mentions
1

Details

Timing
Completed
Category
Breaking change
Virality
Low
Post kind
Text
Prominence
Core
Company's role
Subject
Signal category
Event

Topics and mentions

Topics

  • software update
  • breaking change
  • mobile os
  • android

Products named

  • One UI 9
  • Galaxy S26

Extraction

Sentiment
Negative
Detected
Oct 1, 2026
signal_type
reddit-company
signal_subtype
productChange

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The API returns more than this page shows

This page shows a preview. The full reddit-company record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
Show the full JSONThe record on this page and the API request

GET /v1/signals/b6a88069-46f2-5e24-a4ca-da54a8ff9d98 returns this record as JSON. POST /v1/companies/enrich returns every signal for samsung.com.

{
  "signal_id": "b6a88069-46f2-5e24-a4ca-da54a8ff9d98",
  "signal_type": "reddit-company",
  "signal_subtype": "productChange",
  "detected_at": "2026-10-01T00:24:47+00:00",
  "company": {
    "name": "Samsung",
    "domain": "samsung.com"
  },
  "data": {
    "nsfw": false,
    "stage": "confirmed",
    "awards": 0,
    "timing": "completed",
    "topics": [
      "software update",
      "android",
      "breaking change",
      "mobile os"
    ],
    "post_id": "1wulbeu",
    "summary": "Samsung's One UI 9 software update for its Galaxy devices has caused a breaking change, disabling biometric unlock functionality in the 1Password application.",
    "category": "breaking_change",
    "comments": [
      {
        "url": "https://www.reddit.com/r/1Password/comments/1wulbeu/comment/pd45lkt/",
        "depth": 0,
        "score": 4,
        "author": "forsurebros",
        "excerpt": "ah yes Samsung phone. I ahve the same issue. there were other posts about this. it has so.ething to do with know I think. the security chip not the app. my workaround if I want to open directly is I hold the icon and get the quick action like search. that gets around the spinning wheel of boredom.",
        "posted_at": "2026-10-01T00:34:11.000Z",
        "author_url": "https://www.reddit.com/user/forsurebros/"
      },
      {
        "url": "https://www.reddit.com/r/1Password/comments/1wulbeu/comment/pd48dhv/",
        "depth": 0,
        "score": 3,
        "author": "Lazy_Research_1035",
        "excerpt": "I'm having the same issue on Galaxy S26. Hoping this is something 1password can fix.. Annoying!",
        "posted_at": "2026-10-01T00:49:10.000Z",
        "author_url": "https://www.reddit.com/user/Lazy_Research_1035/"
      },
      {
        "url": "https://www.reddit.com/r/1Password/comments/1wulbeu/comment/pda2hv6/",
        "depth": 0,
        "score": 1,
        "author": "1PasswordCS-Blake",
        "excerpt": "Hey u/JoeFabitz331 and u/Lazy_Research_1035! I’ve seen a couple of reports of this since One UI 9 landed, and I’d really like to get both of yours in front of our Android team. We do have a few different biometric unlock issues we’re already tracking, but I don’t want to assume this is one of them when both of you saw it start immediately after the Samsung update.\n\n Could you both email us at supp",
        "posted_at": "2026-10-01T20:27:29.000Z",
        "author_url": "https://www.reddit.com/user/1PasswordCS-Blake/"
      }
    ],
    "evidence": [
      "[post] I updated yesterday to One Ui 9 and biometric unlock is no longer is working.",
      "[comment u/1PasswordCS-Blake] I’ve seen a couple of reports of this since One UI 9 landed, and I’d really like to get both of yours in front of our Android team. We do have a few different biometric unlock issues we’re already tracking, but I don’t want to assume this is one of them when both of you saw it start immediately after the Samsung update."
    ],
    "virality": "low",
    "post_date": "2026-10-01T00:24:47.000Z",
    "post_kind": "text",
    "post_text": "I updated yesterday to One Ui 9 and biometric unlock is no longer is working. I un and reinstalled, toggled biometric setting, app still prompts for full password evertime I open the app. Anyone seeing this or have any suggestions?",
    "sentiment": "negative",
    "subreddit": "1Password",
    "event_date": "2026-09",
    "post_flair": [
      "Android"
    ],
    "post_title": "Biometric unlock not working",
    "prominence": "core",
    "source_url": "https://www.reddit.com/r/1Password/comments/1wulbeu/biometric_unlock_not_working/",
    "entity_role": "subject",
    "post_author": "JoeFabitz331",
    "upvote_ratio": 1,
    "mention_count": 1,
    "mention_surge": false,
    "subreddit_url": "https://www.reddit.com/r/1Password/",
    "total_upvotes": 3,
    "comments_total": 6,
    "total_comments": 6,
    "event_date_text": "yesterday",
    "other_companies": [
      {
        "name": "1Password",
        "role": "partner",
        "domain": "1password.com"
      }
    ],
    "post_author_url": "https://www.reddit.com/user/JoeFabitz331/",
    "signal_category": "event",
    "comments_included": 3,
    "products_mentioned": [
      "One UI 9",
      "Galaxy S26"
    ]
  }
}

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