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ServiceNow10-K: Backlog growth

High-value customer base (>$5M ACV) grew 20% YoY to 603 customers.

Read at SEC EDGAR

What happened

ServiceNow expanded its number of customers with an Annual Contract Value (ACV) over $5 million from 502 to 603 in one year. This rapid growth in large enterprise accounts signals strong market demand and creates pressure to scale operations, support, and infrastructure to service these key clients.

Source

SEC EDGARJan 28, 2026

Annual report (Form 10-K)

ServiceNow 10-K

Filing excerpt

We had 603, 502, and 420 customers with ACV greater than $5 million as of December 31, 2025, 2024 and 2023, respectively.

sec.gov/Archives/edgar/data/1373715/000137371526000007/now-20251231.htmRead the full source

Other signals in this filing (11)

Extracted by Autobound

From the Signal API record
Signal
10-K: Backlog growth

What this signalsFilings often name leadership changes, deals and spending plans.

Filed
Jan 28, 2026

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The full record

From the Signal API record

Numbers

Percent
20.1% (Year-over-year growth in customers with >$5M ACV)

Details

CIK
1373715
Accession number
0001373715-26-000007
Timeframe
Current year
Filing year
2026
Why it matters
Capacity/fulfillment needs
Signal category
Revenue

Extraction

Confidence
High
Relevance
80%
Sentiment
Positive
Detected
Feb 3, 2026
signal_type
sec-10k
signal_subtype
backlogGrowth

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The API returns more than this page shows

This page shows a preview. The full sec-10k record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
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Show the full JSONThe record on this page and the API request

GET /v1/signals/ce2f997c-c11c-40de-9723-cb7de8ed042f returns this record as JSON. POST /v1/companies/enrich returns every signal for servicenow.com.

{
  "signal_id": "ce2f997c-c11c-40de-9723-cb7de8ed042f",
  "signal_type": "sec-10k",
  "signal_subtype": "backlogGrowth",
  "detected_at": "2026-02-03T08:23:50.755+00:00",
  "company": {
    "name": "ServiceNow",
    "domain": "servicenow.com"
  },
  "data": {
    "detail": "ServiceNow expanded its number of customers with an Annual Contract Value (ACV) over $5 million from 502 to 603 in one year. This rapid growth in large enterprise accounts signals strong market demand and creates pressure to scale operations, support, and infrastructure to service these key clients.",
    "metrics": {
      "pct": 0.201,
      "timeframe": "current_year",
      "pct_context": "Year-over-year growth in customers with >$5M ACV"
    },
    "summary": "High-value customer base (>$5M ACV) grew 20% YoY to 603 customers.",
    "excerpts": "We had 603, 502, and 420 customers with ACV greater than $5 million as of December 31, 2025, 2024 and 2023, respectively.",
    "relevance": 0.8,
    "sentiment": "positive",
    "confidence": "high",
    "source_url": "https://www.sec.gov/Archives/edgar/data/1373715/000137371526000007/now-20251231.htm",
    "filing_date": "2026-01-28",
    "filing_year": 2026,
    "sales_relevance": "Capacity/fulfillment needs",
    "signal_category": "revenue"
  }
}

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