Talkdesk CXA Operations Center manages AI/human workforce

{
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  "signal_type": "news",
  "signal_subtype": "launches",
  "detected_at": "2026-03-11T00:00:00+00:00",
  "company": {
    "name": "Talkdesk",
    "domain": "talkdesk.com"
  },
  "data": {
    "url": "https://www.nojitter.com/contact-centers/talkdesk-cxa-operations-center-manages-ai-human-workforce",
    "event": "Enterprise Connect",
    "title": "Talkdesk CXA Operations Center manages AI/human workforce",
    "excerpt": "Talkdesk CXA Operations Center manages ai/human workforce.\n\nAs digital labor with specific roles, AI agents need to be managed as part and parcel of an organization's entire workforce.\n\nMarch 11, 2026\n\nNo Jitter Brief:\n\n* Customer experience (CX) automation platform vendor Talkdesk launched CXA Operations Center on Tuesday, March 10, at Enterprise Connect. Operations Center is designed to help organizations operate and manage a hybrid workforce of human and AI agents as a single, coordinated team. Talkdesk also enhanced its Interaction and Quality Analytics product so that it supports the discovery, creation, testing and live monitoring of AI agents.\n* CXA Operations Center provides AI Agent Observability (AAO) and AI Agent Evaluation (AAE). With AAO, teams can monitor live activity, analyze session-level execution traces and diagnose failures through detailed error inspection. With AAE, teams can measure behavior across scenarios and compare versions against key agentic metrics.\n* The new features in Talkdesk Interaction and Quality Analytics include a dynamic dashboard designed to more easily connect what's happening during interactions to business outcomes. \"Currently, workforce management solutions only look at humans, because they don't consider AI as part of the workforce. Well, that is changing,\" Pedro Andrade, VP of AI at Talkdesk told No Jitter. \"Everyone is deploying...",
    "product": "CXA Operations Center",
    "summary": "Talkdesk launched CXA Operations Center at Enterprise Connect on Mar 10th '26.",
    "category": "launches",
    "found_at": "2026-03-11T00:00:00Z",
    "planning": false,
    "image_url": "https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt7c2a7ea87da0a8c5/6864127600a6d03e0e802d6c/contact-center-multichannel.jpg?disable=upscale&width=1200&height=630&fit=crop",
    "confidence": 0.9322,
    "product_data": {
      "full_text": "CXA Operations Center",
      "fuzzy_match": true
    },
    "published_at": "2026-03-11T00:00:00Z",
    "effective_date": "2026-03-10",
    "job_title_tags": [
      "operations"
    ],
    "article_sentence": "* Customer experience (CX) automation platform vendor Talkdesk launched CXA Operations Center on Tuesday, March 10, at Enterprise Connect."
  }
}

curl https://signals.autobound.ai/v1/signals/d95bdd28-cd13-4268-80c7-bd34e9bf9dcb \
  -H "X-API-KEY: $AUTOBOUND_API_KEY"

curl -X POST https://signals.autobound.ai/v1/companies/enrich \
  -H "X-API-KEY: $AUTOBOUND_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"domain":"talkdesk.com","limit":20}'