A shipper criticized UPS for failing to reach out for instructions after a package had unpaid import fees of $34.50 USD refused by the recipient, subsequently disposing of the package on September 29.

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  "signal_id": "06bae229-83ff-5f31-ab4f-abcf455ecdd9",
  "signal_type": "reddit-company",
  "signal_subtype": "customerFeedback",
  "detected_at": "2026-10-20T01:48:55+00:00",
  "company": {
    "name": "UPS",
    "domain": "ups.com"
  },
  "data": {
    "nsfw": false,
    "stage": "none",
    "awards": 0,
    "timing": "completed",
    "topics": [
      "shipping",
      "logistics",
      "customs",
      "support"
    ],
    "post_id": "1xafiyz",
    "summary": "A shipper criticized UPS for failing to reach out for instructions after a package had unpaid import fees of $34.50 USD refused by the recipient, subsequently disposing of the package on September 29.",
    "category": "support",
    "comments": [
      {
        "url": "https://www.reddit.com/r/paypal/comments/1xafiyz/comment/phtswhi/",
        "depth": 0,
        "score": 4,
        "author": "ConsciousElection666",
        "excerpt": "Actually, if you are able to prove that the buyer refused to pay the fees- you have a chance of winning the claim.\nThis is looked at like buyers remorse, and isn’t the seller’s responsibility.\nThe best thing you can do is to call PayPal and explain to them the specifics of your situation, they can guide you.\n\n Edit- corrected talk2text muckity muck..",
        "posted_at": "2026-10-20T03:31:15.000Z",
        "author_url": "https://www.reddit.com/user/ConsciousElection666/"
      },
      {
        "url": "https://www.reddit.com/r/paypal/comments/1xafiyz/comment/19rea38fx0v4y/",
        "depth": 0,
        "score": 2,
        "author": "ImaginationAble2561",
        "excerpt": "It's hit or miss with PayPal.",
        "posted_at": "2026-10-20T18:14:17.000Z",
        "author_url": "https://www.reddit.com/user/ImaginationAble2561/"
      },
      {
        "url": "https://www.reddit.com/r/paypal/comments/1xafiyz/comment/phtn601/",
        "depth": 0,
        "score": 0,
        "author": "paper_killa",
        "excerpt": "Buyer will win. PayPal seller side protection requires delivery of goods. Sorry",
        "posted_at": "2026-10-20T02:54:27.000Z",
        "author_url": "https://www.reddit.com/user/paper_killa/"
      },
      {
        "url": "https://www.reddit.com/r/paypal/comments/1xafiyz/comment/phtpbtr/",
        "depth": 0,
        "score": 0,
        "author": "HiddenPhoenix-",
        "excerpt": "Hat to say this to you. I don't do international. No matter what. Thank God never happened to me",
        "posted_at": "2026-10-20T03:08:05.000Z",
        "author_url": "https://www.reddit.com/user/HiddenPhoenix-/"
      }
    ],
    "evidence": [
      "[post] UPS tracking shows import fees due on delivery ($34.50 USD), then \"delivery refused\" on Aug 31 with \"UPS will contact the sender for further instructions\". UPS never contacted me btw.",
      "[post] Then on Sept 29 the tracking says the package was disposed of. I also have an email from UPS saying the receiver refused to pay the import fees."
    ],
    "virality": "medium",
    "post_date": "2026-10-20T01:48:55.000Z",
    "post_kind": "text",
    "post_text": "Not sure how to summarise this so I'll just explain lol.\n\nI'm a seller in Canada. I sent an invoice through PayPal (goods and services) to a buyer in the US, about $1,000 CAD, and shipped with UPS to the address on the invoice, which turned out to be a freight forwarder warehouse in Portland.\n\nPackage got to Portland fine. UPS tracking shows import fees due on delivery ($34.50 USD), then \"delivery refused\" on Aug 31 with \"UPS will contact the sender for further instructions\". UPS never contacted me btw. Then on Sept 29 the tracking says the package was disposed of. I also have an email from UPS saying the receiver refused to pay the import fees.\n\nNow the buyer opened an Item Not Received dispute. His evidence is a cropped screenshot of an old message where I told him duties were taken care of, but that was for a different shipment back in July (different tracking number, I have the dated screenshot). He never paid duties on this one.\n\nSo I have proof of shipment (tracking, date, matching address) but obviously no \"delivered\" status, since it got refused and destroyed. PayPal's buyer protection says INR claims don't qualify if the seller provides proof of shipment, but the seller protection side says you need proof of delivery for INR. So I'm kinda confused which one actually matters here.\n\nHas anyone been through this? Does a refused delivery + destroyed package count against...",
    "sentiment": "negative",
    "subreddit": "paypal",
    "event_date": "2026-09",
    "post_flair": [
      "Help"
    ],
    "post_title": "Buyer refused to pay customs, UPS destroyed the package, now he opened an Item Not Received dispute. Do I have a chance?",
    "prominence": "core",
    "source_url": "https://www.reddit.com/r/paypal/comments/1xafiyz/buyer_refused_to_pay_customs_ups_destroyed_the/",
    "entity_role": "vendor",
    "post_author": "Kusoooooo",
    "upvote_ratio": 1,
    "mention_count": 2,
    "mention_surge": false,
    "subreddit_url": "https://www.reddit.com/r/paypal/",
    "total_upvotes": 9,
    "comments_total": 11,
    "total_comments": 11,
    "event_date_text": "Sept 29",
    "other_companies": [
      {
        "name": "PayPal",
        "role": "partner",
        "domain": "paypal.com"
      }
    ],
    "post_author_url": "https://www.reddit.com/user/Kusoooooo/",
    "signal_category": "feedback",
    "comments_included": 4
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curl https://signals.autobound.ai/v1/signals/06bae229-83ff-5f31-ab4f-abcf455ecdd9 \
  -H "X-API-KEY: $AUTOBOUND_API_KEY"

curl -X POST https://signals.autobound.ai/v1/companies/enrich \
  -H "X-API-KEY: $AUTOBOUND_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"domain":"ups.com","limit":20}'