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A user considering alternatives to OpenRouter mentioned they like Vercel AI Gateway but feel that OpenRouter offers better guardrails.

What happened

Post: "Warning: openrouter may sink your money and you get no credits and no support"

Source

RedditSep 25, 2026By u/Relative-Panda-747

r/openrouter

Warning: openrouter may sink your money and you get no credits and no support

upvotes
3
comments
18

Post

I need to warn you. Month ago I bought credits in openrouter via their official website and I see money paid on my bank account but it didnt appear in account. No credits at all. I already mailed them 3 times, raised 2 tickets and its almost a month without ANY response. Its only 25 USD, but it just seems like scam at this point. No support at all is not acceptable.

Extracted from these lines

  • [comment u/bikesandboots] Support not withstanding, what are the alternatives you’re considering for OpenRouter?

  • [comment u/bikesandboots] I like Vercel AI Gateway but feel that OR offers better guardrails.

reddit.com/r/openrouter/comments/1wpwbz7/warning_openrouter_may_sink_...Read the full source

Comments on the post

5 of 18 comments
  • “I feel you, had exactly the same issue , the credits didnt show up after paying and they havent replied to the countless emails ive sent for more than 1 month. Not promoting them on purposeor anything but llmgateway has been flawless so far for me.”

    u/Significant-mood554 points · Sep 25, 2026View

  • “Just file a charge back claim”

    u/Possible_Door_97192 points · Sep 25, 2026View

  • “I’ve had a similar experience. New user, $25 down, test for an hour or so with opencode and my coding bench comparing some of the paid and free models by doing code reviews on a test repo. Come back a few days later to find my account is “restricted”! I did get a reply from support after two weeks, but saying they’re not lifting the ban, and otherwise no details about what happened. I’ve sent fu”

    u/djc02 points · Sep 27, 2026View

  • “I have no idea why people use openrouter. I tried it. It sucked all my credits right away. I'm on claude and codex sub right now both 5X.”

    u/FinancialSurvey57941 points · Sep 28, 2026View

  • “Support not withstanding, what are the alternatives you’re considering for OpenRouter? I like Vercel AI Gateway but feel that OR offers better guardrails.”

    u/bikesandboots1 points · Sep 26, 2026View

Extracted by Autobound

From the Signal API record
Signal
Customer feedback

What this signalsUser posts often show product pain before it reaches reviews or churn.

Subreddit
r/openrouter
Stage
Considering

Companies

  • OpenRouterAlso named

The full record

From the Signal API record

Numbers

Mentions
4

Details

Timing
Ongoing state
Category
Features
Virality
Medium
Post kind
Text
Prominence
Aside
Company's role
Vendor

Topics and mentions

Topics

  • api gateway
  • feature comparison
  • ai

Products named

  • Vercel AI Gateway

Extraction

Sentiment
Mixed
Detected
Sep 25, 2026
signal_type
reddit-company
signal_subtype
customerFeedback

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This page shows a preview. The full reddit-company record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
Show the full JSONThe record on this page and the API request

GET /v1/signals/e2bb4a85-ea04-5f4c-a3f1-bf03325ba4c7 returns this record as JSON. POST /v1/companies/enrich returns every signal for vercel.com.

{
  "signal_id": "e2bb4a85-ea04-5f4c-a3f1-bf03325ba4c7",
  "signal_type": "reddit-company",
  "signal_subtype": "customerFeedback",
  "detected_at": "2026-09-25T13:26:55+00:00",
  "company": {
    "name": "Vercel",
    "domain": "vercel.com"
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  "data": {
    "nsfw": false,
    "stage": "considering",
    "awards": 0,
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    "topics": [
      "api gateway",
      "ai",
      "feature comparison"
    ],
    "post_id": "1wpwbz7",
    "summary": "A user considering alternatives to OpenRouter mentioned they like Vercel AI Gateway but feel that OpenRouter offers better guardrails.",
    "category": "features",
    "comments": [
      {
        "url": "https://www.reddit.com/r/openrouter/comments/1wpwbz7/comment/pbzrcv3/",
        "depth": 0,
        "score": 4,
        "author": "Significant-mood55",
        "excerpt": "I feel you, had exactly the same issue , the credits didnt show up after paying and they havent replied to the countless emails ive sent for more than 1 month. Not promoting them on purposeor anything but llmgateway has been flawless so far for me.",
        "posted_at": "2026-09-25T15:46:40.000Z",
        "author_url": "https://www.reddit.com/user/Significant-mood55/"
      },
      {
        "url": "https://www.reddit.com/r/openrouter/comments/1wpwbz7/comment/pc0q91m/",
        "depth": 0,
        "score": 2,
        "author": "Possible_Door_9719",
        "excerpt": "Just file a charge back claim",
        "posted_at": "2026-09-25T18:13:02.000Z",
        "author_url": "https://www.reddit.com/user/Possible_Door_9719/"
      },
      {
        "url": "https://www.reddit.com/r/openrouter/comments/1wpwbz7/comment/pcd5nf4/",
        "depth": 0,
        "score": 2,
        "author": "djc0",
        "excerpt": "I’ve had a similar experience. New user, $25 down, test for an hour or so with opencode and my coding bench comparing some of the paid and free models by doing code reviews on a test repo. Come back a few days later to find my account is “restricted”!\n\n I did get a reply from support after two weeks, but saying they’re not lifting the ban, and otherwise no details about what happened. I’ve sent fu",
        "posted_at": "2026-09-27T13:40:46.000Z",
        "author_url": "https://www.reddit.com/user/djc0/"
      },
      {
        "url": "https://www.reddit.com/r/openrouter/comments/1wpwbz7/comment/pchjzuh/",
        "depth": 0,
        "score": 1,
        "author": "FinancialSurvey5794",
        "excerpt": "I have no idea why people use openrouter. I tried it. It sucked all my credits right away. I'm on claude and codex sub right now both 5X.",
        "posted_at": "2026-09-28T01:13:08.000Z",
        "author_url": "https://www.reddit.com/user/FinancialSurvey5794/"
      },
      {
        "url": "https://www.reddit.com/r/openrouter/comments/1wpwbz7/comment/pc5t82j/",
        "depth": 0,
        "score": 1,
        "author": "bikesandboots",
        "excerpt": "Support not withstanding, what are the alternatives you’re considering for OpenRouter? I like Vercel AI Gateway but feel that OR offers better guardrails.",
        "posted_at": "2026-09-26T12:43:11.000Z",
        "author_url": "https://www.reddit.com/user/bikesandboots/"
      }
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    "evidence": [
      "[comment u/bikesandboots] Support not withstanding, what are the alternatives you’re considering for OpenRouter?",
      "[comment u/bikesandboots] I like Vercel AI Gateway but feel that OR offers better guardrails."
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    "virality": "medium",
    "post_date": "2026-09-25T13:26:55.000Z",
    "post_kind": "text",
    "post_text": "I need to warn you. Month ago I bought credits in openrouter via their official website and I see money paid on my bank account but it didnt appear in account. No credits at all. I already mailed them 3 times, raised 2 tickets and its almost a month without ANY response.\n\nIts only 25 USD, but it just seems like scam at this point. No support at all is not acceptable.",
    "sentiment": "mixed",
    "subreddit": "openrouter",
    "post_title": "Warning: openrouter may sink your money and you get no credits and no support",
    "prominence": "aside",
    "source_url": "https://www.reddit.com/r/openrouter/comments/1wpwbz7/warning_openrouter_may_sink_your_money_and_you/",
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    "comments_total": 18,
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    "other_companies": [
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        "name": "OpenRouter",
        "role": "alternative",
        "domain": "openrouter.ai"
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    "post_author_url": "https://www.reddit.com/user/Relative-Panda-747/",
    "signal_category": "feedback",
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  }
}

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