A Vodafone UK customer is unable to connect their own router due to authentication failures, with commenters suggesting support failed to provide necessary VLAN information and noting a general...

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  "detected_at": "2026-09-12T20:20:51+00:00",
  "company": {
    "name": "Vodafone",
    "domain": "vodafone.com"
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    "post_id": "1wen4w3",
    "summary": "A Vodafone UK customer is unable to connect their own router due to authentication failures, with commenters suggesting support failed to provide necessary VLAN information and noting a general lack of public documentation for third-party hardware.",
    "category": "support",
    "comments": [
      {
        "url": "https://www.reddit.com/r/mikrotik/comments/1wen4w3/comment/p9k8xkv/",
        "depth": 0,
        "score": 3,
        "author": "WhyDidYouBringMeBack",
        "excerpt": "Like a comment on the original post said, this may be a VLAN thing where you need to tag the WAN interface with a specific VLAN ID and then configure PPPoE on that VLAN.\n\n Main problem here is that Vodafone UK doesn't seem to provide a lot of public info about settings needed for using your own router, apart from \"contact support\". Ask them, but ask them for more than just the credentials.",
        "posted_at": "2026-09-13T15:20:00.000Z",
        "author_url": "https://www.reddit.com/user/WhyDidYouBringMeBack/"
      },
      {
        "url": "https://www.reddit.com/r/mikrotik/comments/1wen4w3/comment/p9f249n/",
        "depth": 0,
        "score": 2,
        "author": "Outrageous_Thought_3",
        "excerpt": "I’m cross posting as it’s a Mikrotik. This is Vodafone in the UK.",
        "posted_at": "2026-09-12T20:21:37.000Z",
        "author_url": "https://www.reddit.com/user/Outrageous_Thought_3/"
      },
      {
        "url": "https://www.reddit.com/r/mikrotik/comments/1wen4w3/comment/p9oa6fg/",
        "depth": 0,
        "score": 1,
        "author": "LinenSnackTransport",
        "excerpt": "Wiretap the successful auth, wiretap the one that's failing for you, compare?",
        "posted_at": "2026-09-14T02:08:28.000Z",
        "author_url": "https://www.reddit.com/user/LinenSnackTransport/"
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      {
        "url": "https://www.reddit.com/r/mikrotik/comments/1wen4w3/comment/p9opfao/",
        "depth": 0,
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        "author": "kevinds",
        "excerpt": "Do the credentials work doing PPPoE from your computer?",
        "posted_at": "2026-09-14T03:37:14.000Z",
        "author_url": "https://www.reddit.com/user/kevinds/"
      },
      {
        "url": "https://www.reddit.com/r/mikrotik/comments/1wen4w3/comment/p9mabf8/",
        "depth": 0,
        "score": 1,
        "author": "Giannis_Dor",
        "excerpt": "I'm using a fttc provider and I used a ppp client interface to connect using the credentials. Are you using ppp or pppoe ? I think there are some differences between the 2",
        "posted_at": "2026-09-13T20:15:56.000Z",
        "author_url": "https://www.reddit.com/user/Giannis_Dor/"
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      {
        "url": "https://www.reddit.com/r/mikrotik/comments/1wen4w3/comment/p9rd8vo/",
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        "author": "ryanbate",
        "excerpt": "I have a Mikrotik connecting to Vodafone over CityFibre network and it’s using VLAN 911 on the ethernet interface to the ONT, then PPPoE client on the VLAN interface.",
        "posted_at": "2026-09-14T14:31:10.000Z",
        "author_url": "https://www.reddit.com/user/ryanbate/"
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      {
        "url": "https://www.reddit.com/r/mikrotik/comments/1wen4w3/comment/p9k2bsu/",
        "depth": 0,
        "score": -5,
        "author": "quadish",
        "excerpt": "Have AI look at it. Point the AI to llm.txt on their website.",
        "posted_at": "2026-09-13T14:50:54.000Z",
        "author_url": "https://www.reddit.com/user/quadish/"
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    "evidence": [
      "[post] I have contacted Vodafone and they have provided me my credentials. [...] Vodafone have sworn my credentials are right and I’ve put them in a dozen times but each time I get a response saying I could not authenticate.",
      "[comment u/WhyDidYouBringMeBack] Main problem here is that Vodafone UK doesn't seem to provide a lot of public info about settings needed for using your own router, apart from \"contact support\".",
      "[comment u/ryanbate] I have a Mikrotik connecting to Vodafone over CityFibre network and it’s using VLAN 911 on the ethernet interface to the ONT, then PPPoE client on the VLAN interface."
    ],
    "link_url": "/r/Vodafone/comments/1wen41s/mikrotik_own_router/",
    "virality": "medium",
    "post_date": "2026-09-12T20:20:51.000Z",
    "post_kind": "crosspost",
    "post_text": "Hi,\n\nIm beating my head against a wall on this one and i cannot think of a solution.\n\nMikrotik RB5009 is what im using. I have contacted Vodafone and they have provided me my credentials. I don’t need to set a VLAN as I can see the pppoe discovery messages being sent and have detected the pppoe server on the line. Ive allowed chap pap and mschap. Vodafone have sworn my credentials are right and I’ve put them in a dozen times but each time I get a response saying I could not authenticate. I’ve tried all the combinations of broadband.vodafone.co.uk with and without. I genuinely cannot figure this out now. Has anyone gotten this functional on a MK?",
    "sentiment": "negative",
    "subreddit": "mikrotik",
    "post_title": "Mikrotik Own Router",
    "prominence": "core",
    "source_url": "https://www.reddit.com/r/mikrotik/comments/1wen4w3/mikrotik_own_router/",
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    "comments_total": 15,
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curl https://signals.autobound.ai/v1/signals/ae955d08-0b84-5b5e-abac-9a33e30828ef \
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curl -X POST https://signals.autobound.ai/v1/companies/enrich \
  -H "X-API-KEY: $AUTOBOUND_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"domain":"vodafone.com","limit":20}'