Best Buy faces severe customer dissatisfaction after taking nearly 30 days to respond to an empty-box delivery claim and giving the customer an arbitrary 24-hour turnaround window to respond.

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    "summary": "Best Buy faces severe customer dissatisfaction after taking nearly 30 days to respond to an empty-box delivery claim and giving the customer an arbitrary 24-hour turnaround window to respond.",
    "category": "support",
    "comments": [
      {
        "url": "https://www.reddit.com/r/Bestbuy/comments/1w1jcra/comment/p6mgspl/",
        "depth": 0,
        "score": 28,
        "author": "Ok-Flamingo-3995",
        "excerpt": "FedEx steals a lot of product. They even deliver empty boxes to stores. If it has clear tape (FedEx reseal tape), it’s almost always stolen by a FedEx employee.",
        "posted_at": "2026-08-29T15:22:51.000Z",
        "author_url": "https://www.reddit.com/user/Ok-Flamingo-3995/"
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      {
        "url": "https://www.reddit.com/r/Bestbuy/comments/1w1jcra/comment/p6leiid/",
        "depth": 0,
        "score": 19,
        "author": "PochiiiPanda",
        "excerpt": "open police report l.open your cases with best buy and fed ex. file them as proof for your charge back.",
        "posted_at": "2026-08-29T11:57:58.000Z",
        "author_url": "https://www.reddit.com/user/PochiiiPanda/"
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      {
        "url": "https://www.reddit.com/r/Bestbuy/comments/1w1jcra/comment/p6nlh1t/",
        "depth": 0,
        "score": 9,
        "author": "Sudden_Confection521",
        "excerpt": "\"I’m majorly disappointed in Best Buy\"\n\n Why? Once it leaves BBY, it is the carriers responsibility. Call FedEx and put the blame where it goes.",
        "posted_at": "2026-08-29T18:32:31.000Z",
        "author_url": "https://www.reddit.com/user/Sudden_Confection521/"
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        "url": "https://www.reddit.com/r/Bestbuy/comments/1w1jcra/comment/p6mn2oo/",
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        "author": "revox",
        "excerpt": "That clear tape on only one side! Why hasn’t FedEx trained their drivers to not deliver boxes that have clear tape on one end? It’s always a stolen phone.",
        "posted_at": "2026-08-29T15:52:47.000Z",
        "author_url": "https://www.reddit.com/user/revox/"
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      {
        "url": "https://www.reddit.com/r/Bestbuy/comments/1w1jcra/comment/p6ldz90/",
        "depth": 0,
        "score": 3,
        "author": "OkWhile1778",
        "excerpt": "It happened to me before - in the same way",
        "posted_at": "2026-08-29T11:54:33.000Z",
        "author_url": "https://www.reddit.com/user/OkWhile1778/"
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      {
        "url": "https://www.reddit.com/r/Bestbuy/comments/1w1jcra/comment/p6nyqsa/",
        "depth": 0,
        "score": 3,
        "author": "ThatsPurttyGood101",
        "excerpt": "Extremely common for Fedex. We get our packages delivered to the store and anytime we notice clear tape, immediately tell the driver to mark it as open and we dispute it.",
        "posted_at": "2026-08-29T19:35:54.000Z",
        "author_url": "https://www.reddit.com/user/ThatsPurttyGood101/"
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      {
        "url": "https://www.reddit.com/r/Bestbuy/comments/1w1jcra/comment/p6pal39/",
        "depth": 0,
        "score": 2,
        "author": "SenpaiChara",
        "excerpt": "Just had this happened with bestbuy they will not refund me after fedex stole my fold 8 will need to get a police report smh",
        "posted_at": "2026-08-29T23:49:17.000Z",
        "author_url": "https://www.reddit.com/user/SenpaiChara/"
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        "url": "https://www.reddit.com/r/Bestbuy/comments/1w1jcra/comment/p6lffhr/",
        "depth": 0,
        "score": 2,
        "author": "SettleAsRobin",
        "excerpt": "I ordered one Apple Watch from Best Buy and it was marked as damaged at a hub and never got delivered to me and best buy re ordered me another one and that one was also marked as “damaged” at a different hub. Best Buy marked my account as potential fraud and blocked my account from ordering anything after they refunded me not before continuously asking me to file a police report for a package that",
        "posted_at": "2026-08-29T12:03:46.000Z",
        "author_url": "https://www.reddit.com/user/SettleAsRobin/"
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    "evidence": [
      "[post] I reached out to Best Buy that day, and several subsequent days. Asking to send pics, asking if I could email. Always told I had to wait.",
      "[post] I finally got an email after almost 30 days of this frustration, giving me a 24 hour turn around response time. I’ve been trying to provide photos since day one! I’m majorly disappointed in Best Buy"
    ],
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    "post_date": "2026-08-29T10:49:51.000Z",
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    "post_text": "The first two are the photos from @FedEx itself. Want to guess what was in that box?? Nothing! I reached out to Best Buy that day, and several subsequent days. Asking to send pics, asking if I could email. Always told I had to wait. I finally got an email after almost 30 days of this frustration, giving me a 24 hour turn around response time. I’ve been trying to provide photos since day one! I’m majorly disappointed in Best Buy",
    "sentiment": "negative",
    "subreddit": "Bestbuy",
    "event_date": "2026-08",
    "post_flair": [
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    "post_title": "Empty Box Delivered",
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    "source_url": "https://www.reddit.com/r/Bestbuy/comments/1w1jcra/empty_box_delivered/",
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    "event_date_text": "almost 30 days",
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