A 6-person non-profit is looking for a new payroll provider to replace Gusto after it failed to enroll staff in their HSA for over three months, citing an unresolved backend technical issue with...

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  "company": {
    "name": "Gusto",
    "domain": "gusto.com"
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    "post_id": "1wqq1vv",
    "summary": "A 6-person non-profit is looking for a new payroll provider to replace Gusto after it failed to enroll staff in their HSA for over three months, citing an unresolved backend technical issue with partner Elevate.",
    "category": "reliability",
    "comments": [
      {
        "url": "https://www.reddit.com/r/Payroll/comments/1wqq1vv/comment/pc5ysic/",
        "depth": 0,
        "score": 4,
        "author": "Common_Tennis_2031",
        "excerpt": "Oof that backend issue excuse is way too familiar, had a similar mess with them last year and it dragged on for weeks before they magically fixed it overnight",
        "posted_at": "2026-09-26T13:13:04.000Z",
        "author_url": "https://www.reddit.com/user/Common_Tennis_2031/"
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      {
        "url": "https://www.reddit.com/r/Payroll/comments/1wqq1vv/comment/pc6p1y3/",
        "depth": 0,
        "score": 2,
        "author": "coffee_fueled_fog",
        "excerpt": "give 'em written escalation deadline and in meanwhile start looking and evaluating other options",
        "posted_at": "2026-09-26T15:21:48.000Z",
        "author_url": "https://www.reddit.com/user/coffee_fueled_fog/"
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      {
        "url": "https://www.reddit.com/r/Payroll/comments/1wqq1vv/comment/pc64mze/",
        "depth": 0,
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        "author": "GhostHawk11B",
        "excerpt": "Gusto can find their ass with two hands and a seeing eye dog. Find an alternative and get away from them.",
        "posted_at": "2026-09-26T13:43:40.000Z",
        "author_url": "https://www.reddit.com/user/GhostHawk11B/"
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      {
        "url": "https://www.reddit.com/r/Payroll/comments/1wqq1vv/comment/pchs4cl/",
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        "author": "too_many_shoes14",
        "excerpt": "I am unaware of any legal rationale why you would be entitled to missed earnings in an HSA for funds that were never deducted in the first place. Your employer doesn't have to offer an HSA if they don't want to. This is not the same situation as a 401(k) plan where a QNEC is required in some cases for an administrative error. An employer can stop an HSA plan whenever they want to. Now if payroll d",
        "posted_at": "2026-09-28T01:56:44.000Z",
        "author_url": "https://www.reddit.com/user/too_many_shoes14/"
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      {
        "url": "https://www.reddit.com/r/Payroll/comments/1wqq1vv/comment/pcimr9o/",
        "depth": 0,
        "score": 1,
        "author": "Practical_PEO_Pitch",
        "excerpt": "I work at Justworks. We can help.",
        "posted_at": "2026-09-28T05:04:16.000Z",
        "author_url": "https://www.reddit.com/user/Practical_PEO_Pitch/"
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      "[post] They were supposed to enroll staff in their HSA on June 1st, 2026 and still haven't been able to enroll staff.",
      "[post] They keep saying it's a backend technical issue with Elevate and don't have a timeline for resolving the issue.",
      "[post] In the meantime we are looking for other payroll providers that is comparable in price."
    ],
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    "post_date": "2026-09-26T13:04:19.000Z",
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    "post_text": "Hello, I'm dealing with the payroll provider Gusto. They were supposed to enroll staff in their HSA on June 1st, 2026 and still haven't been able to enroll staff. They keep saying it's a backend technical issue with Elevate and don't have a timeline for resolving the issue. In the meantime we are looking for other payroll providers that is comparable in price. We are a non-profit of 6 FT staff and need HR, compliance, automated payroll, benefits and 401k. Any advice on getting Gusto to resolve the issue or switching providers?\n\nAre there legal and tax issues staff and the organization will have to deal with? If staff lost potential capital gains from HSA investment, who is responsible for compensation? We also are looking for non-profit lawyers.",
    "sentiment": "negative",
    "subreddit": "Payroll",
    "event_date": "2026-06",
    "post_title": "Gusto can't fix HSA enrollment issue",
    "prominence": "core",
    "source_url": "https://www.reddit.com/r/Payroll/comments/1wqq1vv/gusto_cant_fix_hsa_enrollment_issue/",
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    "total_upvotes": 1,
    "comments_total": 5,
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    "event_date_text": "June 1st, 2026",
    "other_companies": [
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        "name": "Elevate",
        "role": "partner"
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      {
        "name": "Justworks",
        "role": "alternative",
        "domain": "justworks.com"
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