A user expressed confusion and frustration with PayPal's process after their funds were put on hold following a failed transaction, with no clear path to resolution.

{
  "signal_id": "09f56437-3cad-555b-a989-5058e09ebad4",
  "signal_type": "reddit-company",
  "signal_subtype": "customerFeedback",
  "detected_at": "2026-09-27T09:41:30+00:00",
  "company": {
    "name": "PayPal",
    "domain": "paypal.com"
  },
  "data": {
    "nsfw": false,
    "stage": "none",
    "awards": 0,
    "timing": "in_progress",
    "topics": [
      "payments",
      "customer support",
      "customer experience",
      "funds hold"
    ],
    "post_id": "1wrg17p",
    "summary": "A user expressed confusion and frustration with PayPal's process after their funds were put on hold following a failed transaction, with no clear path to resolution.",
    "category": "usability",
    "evidence": [
      "[post] The money on my Paypal account is now \"On hold\" although the order on Alibaba is closed. I don't know what to do next",
      "[title] Tried to pay with Paypal and my money is now \"On hold\""
    ],
    "virality": "very_low",
    "post_date": "2026-09-27T09:41:30.000Z",
    "post_kind": "text",
    "post_text": "First time buying on Alibaba, I tried to make a Payment with Paypal but Alibaba rejected the payment and it now appears as \"Failed\"\n\nThe money on my Paypal account is now \"On hold\" although the order on Alibaba is closed. I don't know what to do next",
    "sentiment": "negative",
    "subreddit": "Alibaba",
    "event_date": "2026-09",
    "post_title": "Tried to pay with Paypal and my money is now \"On hold\"",
    "prominence": "core",
    "source_url": "https://www.reddit.com/r/Alibaba/comments/1wrg17p/tried_to_pay_with_paypal_and_my_money_is_now_on/",
    "entity_role": "vendor",
    "post_author": "NameStill930",
    "upvote_ratio": 1,
    "mention_count": 24,
    "mention_surge": true,
    "subreddit_url": "https://www.reddit.com/r/Alibaba/",
    "total_upvotes": 2,
    "comments_total": 2,
    "total_comments": 2,
    "other_companies": [
      {
        "name": "Alibaba",
        "role": "partner",
        "domain": "alibaba.com"
      }
    ],
    "post_author_url": "https://www.reddit.com/user/NameStill930/",
    "signal_category": "feedback",
    "comments_included": 0
  }
}

curl https://signals.autobound.ai/v1/signals/09f56437-3cad-555b-a989-5058e09ebad4 \
  -H "X-API-KEY: $AUTOBOUND_API_KEY"

curl -X POST https://signals.autobound.ai/v1/companies/enrich \
  -H "X-API-KEY: $AUTOBOUND_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"domain":"paypal.com","limit":20}'